From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
The price they posted was the most reasonable of the sites listed. I requested, if possible, to get a room reasonably close to the elevator (I have bad legs so appreciate not having to walk the length of the hall). They booked it and between them and the hotel, got us set up. The only thing closer would have been a bed in the elevator.
The hotel itself was excellent, the room was spacious and clean. The whole experience could not have gone better. Thanks much!
Worked, smooth, saved lots. What else do ya need? Happy to have found it and actually had the hotel on the phone with me as I was going to see if they could match the rate, which they said they could, then they couldn't and the verified my reso went through and I saved 20+ bucks on the one night I needed a hotel for.
Booked a hotel room 1 month in advance and paid in full. Days later they said that there was a mistake and the reservation was sent to another hotel I had 3 options. Full refund 2 go to the mistaken hotel 3 Le them chose a hotel for me LOL LOl. These people are TRASH. STAY AWAY FROM THESE SCAMMERS.
I used this site to book rooms and was pleasantly surprised on the great prices found at nice hotels.
Easy to use as well.
5 stars all the way!
Buyer Beware this company will not refund your money even of the hotel says they will refund. This is a scam! Worst customer service book your trip any other way.
Hi Jesse,
We're sorry to hear that your recent accommodation experience fell short of your expectations due to an issue with the fire alarm. We understand how important a comfortable and enjoyable stay is. We want to provide some insights into our process and how we can best assist you.
As one of our Supervisors has already informed you, we cannot issue a refund without hotel's written approval. Once you submit that as indicated a refund for the amount approved by the hotel will be issued immediately.
We hope we have clarified your doubts and concerns.
I went to another company for my trip but I wanted to see if I could find it cheaper. And I found this company they were cheaper plus they had free breakfast this is amazing
I will be using this company from now on enjoy my experience with this company
Avoid at all cost. Super.com mimics the actual hotel site then presents the nearest available date in such a way you feel you are on the hotel site and booking the night you requested. Instead you are on a foreign site, booking a future unwanted date, with no recourse. I feel scammed out of $250 and who has the time to chase that amount across jurisdictions. Tried calling them etc… no answer. Avoid
Hi Peter,
Thank you for sharing your concerns. We're sorry to hear about your experience and want to assure you that Super.com is a reputable company featured in several well-known publications such as Forbes, New York Times, SmarterTravel and more.
Regarding your booking concern, we'd like to investigate this further and request your reservation ID and the email address used for the booking. This information will enable us to address the issue more effectively. Please note that reservations are made based on your search criteria, and it's crucial to double-check all details before completing the booking.
We appreciate your cooperation and understanding. Once we have the necessary information, we'll work diligently to resolve the matter.
Easy to book and convenient to get WhatsApp instead of email
Did a sameday booking for a motel, was wrong motel. Did not help lost the money and the room they wouldn't help or try to put reservation to correct motel and very unprofessional. Needless to say I worked a 12hr shift both motels were willing to except the change to the correct motel without a problem but Super.com refused to do anything don't use this super.com to book anything you'll loose your money room everything
Double charged me and made me wait 5-7 business days to get my money. Near Christmas time where every bit of money counts.
Hi Chris,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
We're genuinely sorry for the trouble you faced with the payment of your reservation.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
It is noted that our Support team was able to resolve this issue.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Easy booking no hassle. The hotel Liner in Liverpool was a great stay would definitely book again. The room was good the staff was great and so was the hotel.
A great experience all round, a great deal with no problems whatsoever, even managed an early check in!
I was worried because I had never heard of super.com
No issues. Check in easy. They even upgraded my room.
The experience buying with super.com was good. Some little things to improve, such as the language they use to contact customers (it varies from English to Spanish or German), and give warning about taxes to be paid at the hotel.
I loved they had the best pricing.
It was so simple to book, I received texts and emails (for anyone being sneaking make sure your watching the first confirmation communication will not be the last lol) which in my case eased my mind so I didn't have to call and double check nothing. Booked online, showed up and was in my room within 5 minutes no lie... will definitely use this site everytime if they keep these prices.
HORRID COMPANY, SHAMEFUL. Would not refund a hotel booking when the actual hotel agreed. Could not go due to forces of nature, beyond my control. High winds cancelled the ferries, thus could not get to the hotel. Hotel was good about it when I called there to cancel, and told me to get in touch with super.com as they will refund it as it was no fault of mine due to weather being the cause. I was going to visit my 92 mom in a nursing home for Christmas, and all I asked for was a different booking so I could go, not even a refund, but a refund would work too. They said they would try. I told them the hotel had already told me that they would agree. They later tell me they are sorry but no they can't refund as the hotel won't refund them! Bull. I know that as I spoke to the hotel, told them to go ahead and book my room to another traveller, and I'm sure that they did. I have all the screenshots of the cancellations of the ferries that caused the issue, no help at all from them. Now I cannot visit my mother in the nursing home at Christmas. Shame on this company.
Hi Sharen, Thank you for sharing your concerns with us. We genuinely understand the importance of flexibility in your plans.
At Super.com, we strive to balance great value with convenience. While we strive to accommodate changes, some bookings, like this non-refundable reservation, are made at optimal rates with very specific terms. As such, the terms of these reservations mean we can't change the dates once they're set. We're committed to helping you explore all available options within the scope of our policies.
We value your choice to use Super.com and are here to support you in any way we can. Regards
Was the lowest rate, booked while parked out front, went in and checked in. Easy
Super.com will get you the best price. In exchange for best price you may not get an "official" confirmation number at the time of booking which impedes from getting resort perks and early Chech-ins. That being said, Super.com does exactly as they promise which is why they get 10/10. They locked in the best rate and we arrived to the resort with everything that was promised. Very well done.
Very easy and give me the best price, very competitive with others hotel room website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're genuinely sorry for the trouble you faced with your reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.
To address your specific situation, we kindly ask for the reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively.
We value your cooperation and appreciate your understanding as we work to improve.