From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
250 dollars fee for finding a hotel is just madness. I initially thought maybe I booked the hotel room for 3 days and not 2. Then upon checking I realized their service fee cost is as much as the hotel room. Non refundable so I have to live with it but I'll never book through these people again.
This is not a scam they are real fast and on point with every thing
This website provided the most affordable rates during peak year end holiday season. Booking was straightforward and no issue whatsoever during checking process at the hotel. Great service!
I booked a hotel from super.com for me and my son for the upcoming NYE then realized I booked the wrong hotel. They would not make any change or refund. And the hotel side said they will issue a refund but cannot garentee if super.com will refund it to me. Worst company for booking hotel. And will report them fraud. Would not recommend to anyone. Please stay with booking.com or Expedia
Hi Shao,
It's important to note that you booked a non-refundable rate, as indicated in the policies of your reservation. Without hotel's written approval, we are unable to override this policy.
If you wish to proceed with the amendment, kindly obtain written approval from the hotel and initiate the cancellation process by visiting: go.super.com/amend and following the prompts.
We hope this clarifies your concerns, and we appreciate your understanding.
Helped with finding hotels with low prices and provided great customer support.
Best deal was on super.com, the Site was very easy to navigate, it compared several hotels and got me the best deal!
I tried this company for the first time. I was hesitant and afraid because I had never heard of them before. Well, everything about this booking was easy and stress free. The price was $20 less than all other companies listed. Registration was easy. Reservation confirmed in no time. Hotel immediately received my info and checkin was hassle free. Everything went well. This was all too easy to believe. Well worth it. Will definitely use Super.com again and I highly recommend them.
The customer service experience was extremely disappointing. I had selected the 2 bed option while making my reservation with super.com, but when I contacted the hotel, they informed me that I was booked for only 1 bed. Despite reaching out to super.com customer service team and providing them with screenshots from their website, they refused to honor my request or cancel my reservation. The phone and chat customer experience with them was truly terrible.
Hi Izzy,
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
We greatly appreciate your patience while our team works diligently to resolve this matter.
Easy process, great services with unbelievable pricing.
My new go to booking site
For me most important is the price for the room and from all of the other competitors Super.com has the lowest price,so i am very happy :)
Thank you for your review, Voytek. We are glad you enjoyed your experience with us. It leads us to believe you rated 2 stars by mistake.
We appreciate your business and hope to serve you again shortly.
Everything down to the special instructions was met with perfection.
Hotel staff were friendly and top notch!
Thank you!
My father went into the hospital on Christmas Eve, so I immediately canceled my trip to Florida for the holidays, but this was apparently not a good enough excuse to receive a refund on my hotel room. The first representative I spoke to was Jim and he said he'd relay my inquiry to a supervisor and I'd receive a call back within an hour. I waited until the next day without getting a call and the second representative I spoke to said there was never a request put in to notify a supervisor.
Hi Jan,
We are sorry to hear about your father's hospitalization and sincerely wish him a speedy recovery. We're sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Regarding your reservation, your reservation was made as non-refundable, and deviations from this policy require the accommodation's permission we kindly ask you to review the Terms & Conditions on our website to better understand the policies set by the accommodation and the scope of our services. Unfortunately, policies such as refundability are determined by the accommodation, and we can only modify or cancel reservations with their approval.
If you have communicated directly with the accommodation and received approval, please gather relevant details, including the staff member's name and position. Initiate the cancellation process by visiting: go.super.com/amend and follow the prompts.
We appreciate your understanding during this difficult time and hope for positive outcomes for your family.
En todo momento, me he sentido asistido e informado.
The hotel is perfect for family. The kids were very happy with the room and breakfast
I booked 2 rooms for the holidays not only were they 100 dlls cheaper they were perfect! Not only will I always use super.com I told my family and friends and they will use them too. Thank you super.com for making my holidays so super special.
As a new booking site for me,it was a very good experience, best prices and good customer service
The process was easy fast and prompt I highly recommend Super.com excellent experience
We've used several services throughout the passed few years. Super.com came up with the best rates at a faster pace. Super satisfied with the service
It was so easy and fast to use the site I hardly noticed I had gone through a booking agency. And they offer a good membership program pretty cheaply. They were the cheapest and I was very satisfied. Thanks you!
They know very well they are scamming you, with the hopes of getting away with it.
I was redirected from kayak.com with low rates for a hotel. After initial payments went thru, they surprised me in email that there would be additional charges at the hotel. The additional charges at hotel per day were higher than the initial amount I paid. Obviously I walked out and my vacation was ruined.
They refused to refund initial payment excusing that all charges are non-refundable. I am fighting them with american express.
Hi Kenni,
We understand that last-minute bookings can be challenging, and we want to provide clarification on the situation. We can assure we are a legitimate company that has been featured in many reputable publications, including Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
The room rate, hotel fees, and deposit information were outlined in the listing. Super Travel displays the room rate, and additional hotel fees are detailed in the "About" section of the hotel card, and check-out page both pre-booking and in the customer's voucher post-booking and payment receipt.
We notice that you've initiated the chargeback process. Our dedicated Chargeback team will compile all necessary documentation and submit it to the card processor for mediation.
Moving forward, any updates or resolutions must be pursued through your financial institution.
We appreciate your understanding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mohammad,
At Super Travel, we display the room rate and the sale taxes. Additional hotel fees are detailed in the "About" section of the hotel card and the customer's voucher. These fees are not charged by us but by the property directly and are mandatory payments at their sole discretion.
In this case nonetheless, is noted that this hotel charges a resort fee, but is much less than that. The amount was included in the listing as well as your check-in voucher and payment receipt. We kindly ask you to address it with the hotel directly as it might be for different charges like ancillary or a deposit.
We hope this clarifies any concerns you may have.