From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
The hotel offered early check-in and late check out. Very nice and convenient. I love it. I will definitely use this site again.
Everything was good and as expected. I'm definitely recommend it to family and friends
I booked my hotel stay with them I was able to get that in my budget at great price and enjoyed a wonderful stay over there
Arrived at hotel and gave my name to the receptionist, job done, simplicity, no hassles checking paperwork already organised.
Very spacious and clean with a friendly staff. Easy to book online. Fair rates.
After genuinely making an error on the date, we found that Super. Com provides only a chatbot response. Aware of the terms of service as non-refundable and unchangeable the response was disappointing as they were not prepared to change. Super.com is not customer-focused.
Our reservation process, check in and check out was so easy. We had no issues at all and the hotel was the nicest one we have ever stayed in. The best part was the price. We saved so much money.
Sites usually populate today's date when searching for hotels. Well super dated a week from current date so booked wrong date with no option to modify or cancel.
Hi Maria,
We completely understand how important it is for every aspect of your travel to align perfectly with your plans. It's worth noting that once a reservation is made through us, we are unable to modify the dates, as these are set based on your initial search criteria.
If your first-choice dates are unavailable, our system helpfully suggests the nearest available alternatives. To ensure a smooth travel experience, please take a moment to verify all your booking details, including dates, location, and price, before finalization. It's also beneficial to review our cancellation policy, so you're well-informed about your options if changes are needed.
Should you have any concerns or require further assistance, our team is here to offer support and ensure your travel arrangements meet your expectations.
The young man at the front desk made us feel very welcome. He helped us carry all our bags to our room and was very helpful and friendly.
We were very happy with the accommodations and the close proximity to a great restaurant
Alles hat super geklappt und die Reservierung war wie gewünscht. Vollständig unkompliziert.
Perfect but we have to pay tax for day delivery anyway all is as booked
It was a last minute trip to visit my sick mom who died before we could get to her and the whole experience with booking and our stay at the hotel was phenomenal!
Saved $40-$50 in our hotel room for using Super.com. I have not heard about them but they showed up@ Kayak as the lowest price… easy & surprised!
First time customer and very impressed. Lowest price I found. Will definitely book with Super.com again.
It was very easy to book and will use it again in my next trip.
I booked with Super.com in August and my reservation was set for September. When I arrived to the hotel, they could not find my reservation because the hotel listed on the site was not the same hotel that was at the physical address I went to. My fiance and I had to pay the hotel to stay there even though I had already booked our stay online. I tried reaching out to Super.com for a refund because it made no sense to pay for a hotel twice. Long story short, I was not able to get a refund due to it being past the refundable date even though what was provided on the site was not what was at the physical address.
Hi Sage,
Thank you for reaching out to us about your reservation.
In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
We had a great experience and the hotel price was cheaper than any other site I could find!
An avalanche caused us to miss our first night of our booking. The hotel refunded the money the minute we arrived but I've been fighting with the site for three weeks. Despite written proof of the refund sent to me and super.com by the hotel they still haven't honored the refund. Never again will I use them.
Hi Matt,
Thank you for reaching out to us regarding your reservation.
We completely understand your concern, and it's important to us that you feel supported. While the booking terms are set for specific reasons, we're committed to finding the best possible solution for you.
We are investigating the details of your reservations at this time, especially regarding your concerns about the property closing for renovations. Our team is committed to resolving this efficiently. We'll keep you posted on progress!
Regards
Easy booking, great price and wonderful stay. No hassle at all. Great customer service. I loved the reminders and how easy they made it to find the hotel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Malcolm,
Thank you for taking the time to share your thoughts on your recent experience. Providing excellent customer service is a top priority for our company.
While the booking terms are set for specific reasons, we're committed to finding the best possible solution for you. All our non-refundable bookings are designed to secure the best rates, which does mean certain limitations. Even though our options to alter these bookings are restricted, we are committed to helping you within the scope of our policies.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We value your choice to use Super.com and are here to support you in any way we can.