Super.comReviews 2,183

Hi there,

Thank you for bringing this to our attention. Please be advised that in situations like this, the hotel management is entitled to enforce their policies about permitted guests. We cannot intervene, as they have the final say about who they allow to stay at the property.

Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.

If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.

Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.

Regarding the monthly charge on your card, please be informed that you may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.

To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-

For further assistance, you can contact our dedicated team. At +1-877-376-2710, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com.

We trust this clarifies matters for you.

Thank you for sharing your recent experience with our Support team, Jacob. Your feedback is invaluable to us, as it guides our continual improvement and growth.

We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site.

Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you the full refund last March 5,2024. It usually takes 3-5 business days to be processed. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.

We trust this clarifies matters for you.

Hi there,

We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.

You may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.

To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-

For further assistance, you can contact our dedicated team. At +1-877-376-2710, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com.

We trust this clarifies matters for you.

Thank you for bringing this to our attention, Jim. Please be advised that our hotel rooms are secured through various partners, as well as wholesalers, enabling us to offer competitive rates. What sets us apart is our access to exclusive deals.

While the hotel may provide you with a folio for your records, the invoice you received at the time of booking serves as the accurate documentation detailing the breakdown of your charges for the purchase.

The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us, and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around — saving you money on hotels so that you can spend more on the rest of your trip!

For more information, please check this link:
https://help.super.com/support/solutions/articles/48001209671-how-can-supertravel-offer-such-great-deals-

We hope we have clarified your doubts and concerns.