From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.8 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 10th among Hotels sites.
Best rate on hotels that I found on the Internet. Easy to use.
Very straightforward on booking accommodation. Safe transaction
Very beneficial program to be apart of, nothing but great deals and major discounts 😜
I found this site when looking for a last minute hotel while traveling. I actually booked it standing in the hotel lobby. Less then 5 minutes from start to check in. Great site & saved me some money.
This website is a Scam. It lures customers with great deals, takes credit card details but never books the hotel. We kept on calling the hotel but they told us that the booking was never made. We contacted Super.com but they said that wait for a few days. The booking will show at the last minute. This website is a big scam and no one should use it.
Never use Super.com. They just ruin your holidays. Here their scam: They suggest prices and confirm them, even take you money however 1 week before they tell you they can and suggest a worst room for the price and you are trapped so you say yes!
Hi Benjamin,
We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Please know that in the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
Our Support team is currently working to resolve this as soon as possible. They will follow up with you as soon as possible.
We trust this clarifies matters for you.
Muy buen. F licidades. Y box trae un buen número de hoteles y precios gracias
Habe heute erstmalig über Super.com gebucht. War einfach zu handhaben
I will never book with Super.com again. I booked a hotel room for two nights at Extended Stay. There was not an option to book a refundable room, so I went ahead as I was in need of this hotel room True to their word, and unreasonable at the same time, they would not change the dates of my reservation or cancel it. A waste of time contacting them.
Hi Robert,
Thank you for bringing this to our attention. We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. It's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
I told them last month to cancel and now they are charging me again
Thank you for bringing this to our attention, Debbie. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
Since we're unable to locate your subscription based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We hope we have clarified your doubts and concerns.
Easy to use, only site where the discount was offered.
Very fast and best deal completed in a short period of time
Booked online and received confirmation etc. Went to the hotel and when I got there they told me they did not have a reservation for me. Showed them all of my documentation and they said they were sorry but there was nothing they could do. Reached out to super.com and their customer service is very difficult. I could only chat with someone. It took him forever to respond and I did not get resolution. He stated I needed to go to the hotel and get documentation that they would not honor my booking. I paid with PayPal and I am hoping to get resolution through them.
Hi Kris,
Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.
Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution.
We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.
We trust this explanation brings clarity to the matter.
Fue sumamente rápido y sencillo hacer la reservación
I attempted to book a room at Best Western in Galena, Ilinois. I went through the online steps, paid extra for refundable. The confirmation came through for a room at an address in Medellin, Colombia with no name for the hotel. Within the hour, I attempted, on line, to cancel and received an email that a mistake in booking is not an emergency and no refund would be paid. I called the customer service and the automated message was to go on the website. I booked the correct room directly through the hotel. My next step will be the FTC.
Hi Kenneth,
Thank you for bringing this to our attention. We completely understand how important it is for every aspect of your travel to align perfectly with your plans. It's worth noting that once a reservation is made through us, we are unable to modify the booking details, as these are set based on your initial search criteria.
To ensure a smooth travel experience, please take a moment to verify all your booking details, including dates, location, and price, before finalization. It's also beneficial to review our cancellation policy, so you're well-informed about your options if changes are needed.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, the upgrade cost is understandably non-refundable.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Quick and good prices, the booking was very easy and it was by dar the best offer
Great price super easy to book, hoping everything else goes as smoothly, as we're attending a special family birthday nearby.
Thanks so much
Easy to use platform, savings seem very good and will use the system again.
So nice for getting a room while on the road. Best rates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Srishti,
Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel