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I will never book with Super.com again. I booked a hotel room for two nights at Extended Stay. There was not an option to book a refundable room, so I went ahead as I was in need of this hotel room True to their word, and unreasonable at the same time, they would not change the dates of my reservation or cancel it. A waste of time contacting them.
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Did not yet book again. will never use super.com
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Confirmation Number: B_13882863 Paid a lot of money to the super.com, arrived to the hotel, spent...
Hi Robert,
Thank you for bringing this to our attention. We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. It's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.