StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I have been a customer for about 5 months, and so far I have received very good service, and their products (dresses, tops, sweaters) have all been very good quality at reasonable prices.
I took a chance ordering a dress after reading many mixed reviews. The dress arrived today, sooner than I had expected. It fit well (I ordered a large instead of my usual U.S. medium because the dress was less fitted and because of the difference in Asian vs American sizes.) and was what I expected. I have not worn it yet, so cannot comment on how the garment holds up, but seems like it will last with a bit of care. I am hoping for the same results with future orders. The dress designs, in particular, on StyleWe are not typical department store or box store styles, which I really like.
I ordered a black Soleil Kim dress. It fit perfectly and looks so great on me. The color was as expected, Over all I am very happy with my cloth.
Stylewe have huge collection and unique dress designs I am so addicted to it and will refer them to anyone who is looking for unique dress collections.
3/7/16 edit --- After I wrote this review, I received a response and, eventually, a refund for the returns. It only took from November to March. I still would not recommend the website (given this experience and the ill-fitting clothing), but I at least do not feel like I was scammed anymore.
I NEVER RECEIVED MY REFUND! I ordered from them and had a few things to return, so I emailed them. They promptly responded with an address and I sent the return. That was nearly THREE MONTHS AGO. I still have not received my refund for over $400! So, unless you want to throw your money away, DO NOT order from this website.
No orders in my account, no phone to call, no replies to my email. Money gone. Wish I have read those reviews earlier...
Dear Kate R.
As I checked, your order was delivered on Feb. 23, let us know if you have other questions.
I have also send your message to tell you the email address connected with your order, pls check~
So far my experience with StyleWe is good. My orders were good and the clothes fitted me and my sister.
Everything I ordered came after 2 weeks. There were no missing parts and the stuff I ordered (various dresses and coats) are really good and fit me. Talked once with customer support to ask several questions about my order and they were helpful. Cool website that I frequently visit and will buy more stuff from.
The two dresses and the coat I've ordered arrived on time and they look the same as on the website. I fit in perfectly and I got them for a great price. StyleWe has shown to be good for me so that is why I'm frequently on the site searching for new clothes. Great and I recommend them!
Surprised by some of the reviews here. The dresses I've ordered arrived on time. I've never encountered with their customer support about my orders. For me it is a flawless experience so far. P. S: I love the designs!
The designs at StyleWe are incredible. I've never found anything similar to this website so far. Ordered 3 dresses so far and had no problems at all. I watched out the sizes prior ordering though. Continue with the great job and the quality designs!
Contacted them twice and both times they gave me relevant answers and were responsive. I had issues with some of the models and the sizes. At the end it all turned out well. Next month I will make new purchases.
I created an order with StyleWe that I never received. I wrote a review on sitejabber, which seemed to be the only way to receive communication from StyleWe. I received the message included in this review from StyleWe the other day.
So you're telling me that I won't receive a full refund until I remove my review on sitejabber? Isn't that illegal? Our 'contract' consisted of me providing money to StyleWe to where StyleWe would provide a good. Well the good was never received, so my money should be returned. Regardless of whether or not there is a review on the internet.
I am now extremely disappointed.
Dear Mina C.
As your order is being returned to sender due to Undeliverable as Addressed, we will issue you a full refund within 3 business days.
I shopped on similar websites, but nothing can match the prices I got here. Exceptionally quality as well. Never had any problems with the shipments or the prices.
Ordered several dresses so far, no problems at all. Talked once with customer support, they were helpful and responsive. That is why I will return to buy again.
I ordered three dresses from StyleWe. They came in the mail faster than i expected and were really pretty and well packaged. I kept one of the dresses and had to return the other two. All three dresses were great and i was sad to return anything, but the fit of two of them was not quite what i expected. It was no problem at all to return, and after i went through the return process i got an email response from customer service. Not a form letter, but a real person and they were very nice. It was even more impressive as it was chinese new year. My money was credited into my account quickly and an additional email was sent to notify me of the credit.
Fantastic service, and a fun place to shop online too.
I will be a frequent buyer from StyleWe.
I purchase 5 dresses - $447. I'm a size 10 US and ordered all XL to make sure they fit. Most didn't but even the one that did, split as soon as I zipped it up. I returned all items on Feb 5th and STILL have not received a refund. After many emails, they finally said - we'll send within 3 business days... that was over a week ago and still nothing. AND they deleted my account from their website! BAD SERVICE. Have escalated with Paypal!
Dear Dianna C.
As you have opened a dispute with paypal, it will take longer to process your refund.
You are welcome to close the dispute and contact us to refund you again.
Bought the dresses worth $300. Receive in separate packages. Not worth my time wait and my money. I hate it the quality looks and feel cheap and it did not fit me WILL NOT BUY IT AGAIN from this company.
Dear AN N.
You are welcome to email us a return proof for a refund. Sorry, according to our policy, customers have to pay for return shipping fees
Last month I ordered 8 dresses (over $700 in total) from StyleWe on an impulse after seeing an ad pop up on my computer screen. As an after thought I checked out this site and was immediately worried that I had made a huge mistake. I am happy to report just the opposite. Although the timeline for receiving my order was longer than I anticipated and I could not use any of the dresses ordered (too small), the quality of all the items was very good. I contacted their representative by email and received a reply back in less than 24 hours with the information and directions on how to return. I followed the directions and I am happy to report that I was refunded the entire amount within the three day time frame as stated. This order did not work out for me but I will be looking to order again in the future.
Denise D.
I ordered a dress that was beautiful and beautifully made. It arrived too late for my need and did not wear on me as I expected (no misrepresentation by company). I agree with other reviewer that I also am used to immediate delivery. I would have rated 5 stars except having to resend on my own and provide proof. It makes sense for a foreign company though. Customer service was not immediate as via email, but they were very professional, courteous, and helpful. That is something I am not used to these days!
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christine C.
For this order, we did try to refund you on Feb. 25 but it was reversed as you opened a dispute with paypal.
We will wait for your return proof for another order and refund you.