The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Nice shirt dress. Fits me just fine. Pretty decent quality for the price.
Easy to shop. Easy to return. Courteous customer service.
Clothing descriptions are funny! Yes they are, but I like the style and the colors. I haven't gotten the sizes right. I am a petite and the arms are too long.
Great style, looks good on, just the right length, will recommend to my friends
Blouse did not close correctly
It also took a long time to come
Slow delivery - took quite a while to arrive. Once I received my order it looked completely different from what I expected.
It was an easy purchase. Appreciate it very much. Thank you. Love the blouse and came in time for me to wear to a function. Thank very much.
Takes too long to go back to shopping after putting items in cart. Should be able to change sizes while in view cart mode.
Zero. Ordered dress a month in advance. Never received the dress. No emails stating a delay until the weekend of the wedding. Had to go out and buy off the rack.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in your order.
While delays can occur on many websites, we understand that this can be frustrating for our customers, especially for popular or high-demand items. Hope for your understand.
Please also note that we strive to provide accurate information regarding delivery timelines and any delays or changes in delivery schedule. If this was not communicated to you in a timely manner, we sincerely apologize.
Per checking, your order was shipped and in transit now. You may check the details via https://www.stylewe.com/order-query
Or please provide us with your order number via email services@stylewe.com, and we will be happy to look into it for you.
Best regards,
Mandy
STYLEWE
After over 6 weeks of ordering this dress for my daughter's wedding, I have not received anything other than an apology and an promise that the dress would be delivered. Nothing. Has material used and I am more than disappointed - possibly furious.
I found it to be a good experience ordering from this site
Good experience but the jumpsuit was shorter than pictured.
Awesome clothing. However I requested a return confirmation over 48 hours ago and still no response. The clothes is beautiful but XS is just too big.
My experience was good and I will be back. Items were as pictured.
The process was efficient and the selection of merchandise broad.
I have not recd my total order. There were numerous pieces and some have not arrived.
I am trying to return 2 of the 3 pieces I have received so far.
Seems the only process that works is the order process.
Dear Customer,
We apologize for any confusion you experienced.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Also, pre-sale items takes more time to prepare. Hope for your understand. Please be assured that we are doing everything we can to get the rest items in your order shipped out to you as quickly as possible.
If you want to check the order status, please check https://www.stylewe.com/order-query
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information & label today.If you can't find the email, please check your spam folder as well.
However you only submitted return request for one item. If you want to return 2 items, you may contact us again and advise the related item and we will happily assist you. Please direct any inquiries to our email at services@stylewe.com
Best regard,
Mandy
STYLEWE
It was great. I enjoyed shopping, the clothes looked beautiful because of their artistic flair. I orders an ankle length Gene Skirt & mosaic looking jumpsuit with prominent eyes. The Gene skirt is beautiful and looks authentic. The fabric of the jump suit is cheap looking and it's ugly. I was too shocked to even send it back. I have stopped shopping on StyleWe site.
Very understanding and I love your clothes. GREAT FIT.Sizes are true to order. When it is on back order you get the order when they give you a date or before the date.
Clothing material is ok.
Answer: Their styles are beautiful and quality seems excellent. It was the sizing we had trouble with. They have a size chart with measurements, but the item I ordered was several inches smaller than the measurements given in the size chart. Also, when I wrote (twice) them regarding return of the item, I never received a response. After several weeks, I had to turn it over to PayPal to return the item and received be a refund. I've been afraid to order from them some nice. Also, the item took 3 weeks from date of f order to arrive.
Answer: The initial package arrived in about 3 weeks but was the wrong size, much smaller than described. It was very difficult to get a reply from them about the exchange. I had to file several official complaints in a few sites before I heard back from them, and then I waited a long time to get the cost in a larger size. I do not recommend this company and will not order from them again. I also believe than many of the reviews posted here are fake ones set up by the company. Read them carefully and you'll see what I mean.
Answer: My two pieces were crazy, too long, too small in shoulder And bust, And sleeves were way too tight- Better stay away- not worth the hazel. The garmets are nothing like the images!
Answer: I won't use them ever. I ordered a medium 8-10, I usually wear a 4-6 or junior 5/7 the dress was so small it would've fit a 10 year old girl. Then there was no way to contact them. My order didn't show on my account etc. total nightmare until I put a bad review on SiteJabber then I heard from them I sent it back and got a refund. Beware.
Answer: Unless you are built like a 10 year old girl - methinks you will be frustrated.
Answer: I ordered 3 items. I'm normally an 8 M so ordered L. 2 items fit great 1 was too small. I ordered an XL & it still didn't fit. They will exchange or refund but could make it a lot more obvious how to return but otherwise I'm very happy with my purchases. I believe the different designers have different sizes. I believe this site is more like a mall with different shops, not one store. People shouldnt get so angry about not using American sizes. American sizing is larger than any where in the world. Even in American sewing patterns I'm a 14 that gives you an idea of how off American clothes are
Answer: Sizes are way off. Trust me: this is not the way to shop.
Answer: They produce some good dresses; some have defects. Terrible customer service. No phone. Won't tell where to return clothing. Won't pay. No action on exchanges. Losing so much repeat business they will be out of business. PATHETIC "Customer Service." They don't help people; they put them off!
Answer: I have give up on STYLEWE they are pull of it. You can only fool me once. I believe that 95% of the people that buy from stylewe are very dissatisfied and the other 5% are lies just to pull you in just like someone fishing. Mr Larry. S the representative for stylewe (liar). It is up to you you make the choice its your money Spend it wisely, use your head. These people are out of the country over seas. I hope this helps Ms. Katharine. E and anyone else, look BUT don't touch. :)
Answer: Answer to question from Andrea. Andrea, please stay away from Stylewe. The company is a scam. I bought two dresses and I was only reimbursed because I paid through Paypal and Paypal got me my refunds. The merchandise is horrible, at least what I received. Stay away. Do not waste your money with this company.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Sorry for keep you waiting.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get rest items in your order shipped out to you as quickly as possible.
You can check the order status on this page https://www.stylewe.com/order-query after filling in your email address and order number.
Sorry to hear that the received product does not meet your expectations. We have been paying attention to the quality and size issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need any help about tracking order or return, please do not hesitate to contact us via email services@stylewe.com.Our customer service team is always here to help and will do our best to assist you.
Best regard,
Mandy
STYLEWE