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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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This is my second order from StyleWe and I'm just as pleased as the first time! I'm always so impressed by the quality and texture of the fabrics! And for such an affordable price!
I bought 3 items and WAS NOT HAPPY AT ALL. Let alone that it took almost 3 weeks to receive my items and had only 2 weeks to return them, the cloths were of terrible fabric and one of them didn't even look like the photo online (only the colour was close). I wouldn't have bought from this website, if I had known that the seller is based in China, because quite often what they do is they change to $$, without changing the number and viola, they make 6 times more profit.
I almost immediately decided to return the items because of its unsatisfactory quality. I didn't choose any of the international express service (DHL, Fedex etc.), because they said it would otherwise attract import tax. So I had to pay more to the local post office to get the items post back in time to get a refund (within 1month from the items was shipped). It arrived in 8 days, but guess what the NOMINATED RECEIVER WAS NOT AT THE ADDRESS! How ridiculous was that? But wait, even worse, after I finally have delivery rescheduled to them, they told me I have to pay import tax. I was never asked to pay import tax when I sent stuff to China and I HAD FOLLOWED THEIR INSTRUCTIONS IN FULL.
So here's my conclusion:
1. Don't buy from them if you expect to receive what you see in the picture, because you will very likely find yourself disappointed!
2. BE VERY CAREFUL with returns. THEY HAVE NOTHING TO OFFER when it comes TIPS ABOUT SENDING THINGS TO CHINA. You may end up spending less if you just keep the stuff and sell it (Although the Chinese law says recipient of imported goods bears import tax).
StyleWe has been one of my favorite online shops since last year when I discovered them. They have some of the best classiest and stylish pieces to choose from! Not to mention, the clothes are always high-quality and fit really well!
The shipping is fairly fast and I always recommend StyleWe to all my friends and family.
I never write reviews. But Im so mad that I feel it is neccessary. The return policy for this company is a joke. I have to wait for a few days for them to respond to my email. Then I have to ship it back to China? But they will let me keep the ill fitting dress for a 15% credit... i will never order from this company. What a scam...
The items was delivered to me pretty fast. Both items also look exactly like how they are displayed on the website.
I ordered three dresses. The sleeves were too tight and the third one was so poorly stitched, it puckered.
In my attempt to return the items, I found it impossible to get the necessary information to do so. I tried for three days by following their instructions to no avail. So now I'm out $250 for dresses I can't wear.
My advise: DO NOT BUY ANYTHING FROM THIS COMPANY!
Dear Kate,
We are sorry you are not satisfied with your purchase. As I checked, the order number you have provided is invalid, please tell us your order number so that we can check and handle this issue for you.
We valued your business and we will try our best to help you resolve the problem.
According to our return policy, "Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.", if the order has exceeded the 30 days return window, we cannot accept any return or exchange requests.
Thanks for your understanding and cooperation.
Best regards,
StyleWe
The quality, the shipping time, the price and the customer service provided to me was extremely helpful. I ordered 2 items and they were both true to size. I would shop with StyleWe again.
I am delighted with the dress I picked, perfect for Holidays! It looked just like on the picture and I received my package quite fast!
I have ordered 2 items and they are perfect fit and quality!
The best thing about this website, is the quality and customer service!
Super helpful, and the packaging is so well done!
I highly recommend the brand, real wool and nice cuts!
I ordered two dresses on Sep 22,2017 the shipping email was on Oct 10, received the dresses by Oct 17.
I wanted to retrun one of the dresse and I was told in the email that StyeWe sent to me after 24h.
"Our return center is located in Guangzhou, China. According to our return policy"
Really china. Basically if you have an order you are stuck with it because of the part below
"Since International return might result in long waiting time and incur substantial return cost on your side"
So the company decide to think for you
"We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
$ (8-9) for alteration, the company is thinking China.
The worst customer service that I had to deal with and never again.
My dresses were the same side one fits and the other one dose not.
Plus the company was very stingy with the length of the dress it came 4" shorter than advertised.
That was my experience with StyleWe and I will continue to worn people not to deal with them.
Dear Zooz,
We are sorry you are not satisfied with our service.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I love shopping online at StyleWe because they deliver great quality products at a fair price and always have new styles out by international designers. I have so many beautiful dresses from StyleWe that have fit perfectly and really enjoy their images online that make it easy to see the style and fit of each piece.
Poor quality! Poor service! I ordered a dress that had two different-sized sleeves and a waistline that was askew. I look like that shirt that Denise made Theo on the Cosby Show! They make it impossible to return anything. Better to go to a brick and mortar store. I hope you don't make the mistake of ordering from this company. They can do this because they are out of country?
Dear Lisa,
We are sorry you are not satisfied with the purchase. But your order was delivered on March 25th., it is already over 30 days after the delivery date. According to our return policy, we cannot accept the request for return or exchange, hope you can understand.
If you are not satisfied with your purchase, or your items came in bad condition, please contact us at your earliest convenience.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
On this web site there so many fashionable clothes. You can find dresses, pullover, jeans and also shoes!
The delivery is very fast.
I am very pleased about Stylewe, i ordered a faux leather biker jacket, and wear it all the time. The making is very nice, and i keep getting compliments over it!
I loved my order! Everything I received was quick, great quality, and SO chic! I will be wearing these items a lot, Ive already received so many compliments!
Loved working with StyleWe on a recent collaboration. The red poncho I was sent it absolutely gorgeous, warm, and perfect for the holiday season.
This is a complete junk company. You order and you they send you Kmart level product and you can to return. Complete scam, don't get taken in.The pictures are nothing like the product. This is a waste of money and their sizes are not true.
Dear Darya,
We are sorry you are not satisfied with our service. We have sent the return authorization email to your email address, please check for sure and follow it to return the items back to us. After we receive the items you returned, we`ll process refund for you.
Please don`t hesitate to email us if you have any questions.
Best regards,
StyleWe
I was pleasantly surprised with how great of quality the items I received were. I ordered both a sweater and dress, and I was pleased with the quality of both items. They are well made and look great on. The sweater fits perfectly, the dress a bit big, so pay attention to sizing when you order. No complaints here!
AMAZING CLOTHES AND QUALITY. I REALLY LOVED THE CLOTHES. I WOULD LOVE TO BUY AGAIN IN THIS WEBSITE BECAUSE IS FAST AND SERIOUS, AND QUALITY IS IMPORTANT FOR ME
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lori,
We are sorry you are not satisfied with our service.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe