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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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From the service to the shipping time and everything in between I had a great experience with this company. Everything I purchased fit well and the quality of the fabric and craftsmanship was amazing!
The quality of the clothes I received was excellent and surpassed my expectations. Additionally, shipping was quick and the packaging was nice as well.
CYANINE SEA multi color casual printed blouse have very high quality fabric material use. Because of its perfect fitting, its really comfortable to wear. If the party take place during daytime, you can dress this fabulous out fit.
Awful service! I tried to contact several times through via email and Facebook no answer! I'll make no one shops with your company again ever!
This is a scam company. I ordered three products that were of semi-decent quality. They arrived in separate packages and extremely late. AND they did not fit. When I requested a return label, I received an email asking if I wanted to keep items and get a small percentage refund. I sent an email stating no thanks, I would like a refund. I received a similar email offering me a little more of a small percentage of a refund. I again said no thanks. They sent me a label for CHINA! The postage would have been over $60.00 to return items. They accept returns to LA, apparently after your first return. Who would be stupid enough to order twice.! Stay away this is a scam. Warning!
I have ordered 3 times from StyleWe, and been very pleased every time. The quality is great, the items came packed nicely, and fit great! This time I got a nice coat with faux fur cuffs and I love it! The quality and fit are great and I would totally recommend StyleWe!
Ordered on 09/19/2017 for a 10/ 2 Occasion. Package arrived on 10/10/2017.
1- Quality of dress is mediocre and my size 2 is two sizes larger than I am. Cost me $89.
2- Quality of shoes is 1o times below mediocre. Size 9 is too big. It seems tone made out of rubber and the stench of gasoline was so overwhelming in my living room, the shoes had to sit outside for all morning. I will never wear them They look and feel CHEAP. Cost me $95.
3- Chatting with customer service was pulling teeth. They had no idea where the order was and blamed it on their holiday. However, they were able to take orders despite that.
They misrepresent their site as Designers Couture at an affordable price for unique pieces. FALSE. My dress is what you find at Forever 21 for $19.99 w/ a 48 hour shipping if ordered online.
BEWARE OF QUALITY, SIZES, DELIVERY, RETURN!
Dear Virginia,
We are sorry you are not satisfied with the purchase. Most of our clothes are provided by the designer directly. As a new website, our quality assurance continue to be improved and perfected in the future. Your feedback is very important for StyleWe and our designers to improve our products and services.
For returning, you can log in your account to submit the online return request, then you`ll receive the return authorization email from us.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
I canceled my order a day or two after my purchase because of reading bad reviews and just a bad feeling. They totally ignored my request it was about 10 days later I received my 100 dollar pants that were too small. It costs 130 to send them back and my best option was to receive 15 dollars back as a refund. This site is run poorly it's pretty much a scam for them to make sure 5he buyer is always left in the worst possible situation. Do not buy anything from here. No matter how cute it looks on the site. You're going to end up upset and less 100 dollars.
Dear Vanessa,
Sorry you are not satisfied with our service. Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and We promise you we will settle this matter at the best way we can.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
Thanks for your understanding! Please don`t hesitate to email us if you have any questions.
Best regards,
StyleWe
I ordered 2 dresses for about $100 and the size was not right I tried 3 times to email them to send me return form and still noting. Zero customer service and dont waist your money.
Thank you for your return / exchange request.
If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit, or 25% money refund.
To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy
Please let us know your decision, and we will act accordingly. Your choice of our options above constitutes your agreement to our Terms & Conditions, which MUST not be reneged on.
In addition, we welcome and appreciate all suggestions to improve our products and service.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Do not bother ordering, total scam. Dress quality was awful. Asked for a refund label and find out its to China. Got the standard we shall offer you partial refund to get it altered. I don't want it altered as I will never wear something of this poor quality. May be my daughters can use it for dressing up...
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit, or 25% money refund.
To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy
Please let us know your decision, and we will act accordingly. Your choice of our options above constitutes your agreement to our Terms & Conditions, which MUST not be reneged on.
In addition, we welcome and appreciate all suggestions to improve our products and service.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I ordered a dress from Stylewe and did not care for it so I returned it through Walnut, California domestic mail, i did not read their return policy (my Fault) so they gave me store credit. I ordered the second replacement dress (because I had the store credit) and did not like it either, send it back through Walnut California domestic mail. I ordered my third dress and didn't like it either (funny sizes) and went to return it and found the return now going to China cost $37. I questioned Stylewe about the change in return address just told that is their policy (apparently changed midstream). But they said I could keep the third dress and they would refund 15% in US dollars or 20% in store credit. And with the cash refund $9 I could have the dress tailored (maybe in China not in the US)
If you buy from this company make sure the item you purchase is correct if not you are in for a very bad time with returns..
Sorry to inform you that the return center is located in China now.
And we have sent you the return label attached in the email. Please check it later.
If you run into any issues, feel free to drop us an email and we will get back to you ASAP.
Best regards,
StyleWe
Waited over 2 weeks for my dress. Sizing was awful, and now they want me to return it to China, are they kidding me? No where on their site is that mentioned. And i'm not totally sure that is even legal. Going to have my lawyer take a look. Total rip off and definitely not worth it!
Sorry for the inconvenience.
Per checking, you 25% refund is under processing. We will process your refund in one week. Please check your account later.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
And we do hope you will have a better shopping experience with us in the future.
Best regards,
StyleWe
Clothing is Made for the stick figure Asian market and badly made at that payed $100 for a pair of 3/4 baggy pants that I have just thrown away honestly once burnt never again I am a sewer but there was nothing I could do to adjust them to fit and they are elastic waisted "one size fits all " baggy pants revolting never going near stylewe again
Sorry that you are not satisfied with the item(s).
Kindly please noted that we never mentioned that one size fits all.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should click the size icon to check the measurement.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
And we do hope you will have a better shopping experience with us in the future.
Best regards,
StyleWe
This is a scam company. I ordered two products that were of good quality. However, they did not fit. When I requested a return label, I received an email asking if I wanted to keep items and get a small percentage refund. I sent an email stating no thanks, I would like a refund. I received a similar email offering me a little more of a small percentage of a refund. I again said no thanks. They sent me a label for CHINA! The postage would have been over $60.00 to return items. They accept returns to LA, apparently after your first return. Who would be stupid enough to order twice.! Stay away this is a scam. Warning!
Sorry for the inconvenience.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
We have sent you return label attached in the email. Please check it later.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
And we do hope you will have a better shopping experience with us in the future.
Best regards,
StyleWe
I made my first order 10 days ago because I heard good things about Style WE and their site is engagiung. However, after waiting for 10 days with no communication I am truly disappointed. Their site has a "contact US", but also says if you do not hear from us in 48 hours send an email to services@ stylewe.com. Why add 2 more days? So, I did this right away. I will edit this post, but am most concerned.
HI Cynthia,
Normally we will reply the email in 24 hours.
Your order had been shipped on Sept 29.
Estimated Delivery:
Wednesday, October 04,2017
By End of Day
Normally it takes 2-5 business days to deliver after shipping out. Please wait for it in patient.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe
I have ordered several dresses from StyleWe and never had the displeasure of having to make a return. The sizing is spot on and it provides sizing advice. The items arrive in less than four days and the quality is excellent. I hope it's the same with the shoes
Below is the email they sent after receiving my return request. If I could give zero stars I would. ~
Sorry that you are not satisfied with the item(s).
Kindly reminder: our return center is located in China. I'd love to remind you that it may take around $60-$100 for international return shipping.
Please note that customer is responsible for return shipping cost and any additional charges, such as international duties required by law in order for the return to clear customs. Besides, it will take quite a while for international shipping. Only after we receive your return package INTACT successfully within 30-day return window, can we refund you. If the parcel is lost on the way to us, our Customer Service Team will NOT offer any compensation option.
Since returning to China may cost more than what you originally paid for the item(s), we strongly advise you keep the item(s) or gift your friends or someone in need.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Hi Amber,
Sorry for the inconvenience.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
Thanks for your understanding! Please don`t hesitate to email us if you have any questions.
Best regards,
StyleWe
Ordered a dress, that did not fit properly. I have to return it to CHINA! Their return policy should be front and center when placing an order. I suppose if they made their return policy clear, then no on would purchase anything from them.
Hi Jo,
Sorry for the inconvenience.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
Thanks for your understanding! Please don`t hesitate to email us if you have any questions.
Best regards,
StyleWe
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Dear Paula,
Sorry you`re not satisfied with your purchase. Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit, or 25% money refund.
To learn more about our store credit policy, please visit https://www.stylewe.com/information/store-credit-policy
Please let us know your decision, and we will act accordingly. Your choice of our options above constitutes your agreement to our Terms & Conditions, which MUST not be reneged on.
In addition, we welcome and appreciate all suggestions to improve our products and service.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe