On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
After a great first purchase experience in 2016, I've now tried twice in 2017 for a total of almost $500 but something is wrong with their payment system - PayPal tells me all is good on their end and it shows as attempting to pay. I've talked to several customer service folks at StyleWe and they basically tell me, oh well, there's nothing we can do. It's hard to believe they don't accept any other payment except thru a messed up system that takes all your private information and then no payment is completed. Frustrating and disappointing b/c the clothes are actually great.
Sorry that you are not satisfied with the item(s).
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
Dear Carol,
We are sorry you are not satisfied with our return solution. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Cute clothes good prices, dont be fooled. I purchased the black dress with small roses down the front, was not happy with the fit and looked for a return label, not there. I went online submitted a request for a return label, which was promised within 24 hour. A week goes by and I return to the site and engage the online chat feature and am told they didnt receive my request. I submitted it again and still, a week later, have not received the return label. I went on line and saw similar issues with returns. I will never buy from this company again and will make sure I do my due diligence in the future on unknown companies. The dress will go to Good Will. Bad news business!
Dear Collene,
We are sorry you are not satisfied with our service. After you submit the return request online successfully, you`ll receive return authorization email from us.
If you cannot make the online return or exchange request by yourself, you can email us which item needed to be returned and the reasons so that we can help you submit it first. We have sent you the return instructions and return label by email. Please follow it to process your return request.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
This company is beyond misleading... they fail to tell you they do not have a US warehouse and anything you do not want to keep has to be shipped back to China. You are responsible for shipping costs as well as customs fees. In other words, shipping anything back will cost you way more than what you paid for the item. Contacting customer service is a waste of time, they keep stating "sorry for the inconvenience. Customer is responsible for shipping cost". It is fraudulent at best!
This company is located in China. I am still waiting for return labels! The return policy on line does not state anything about reverse custom and shipping charges. I wasn't informed about any of these charges from their website. I received an email yesterday that they would pay me a 15% cash refund. That is not stated on line. This whole operation appears to be a scam. Needless to say the clothes were made poorly.
Dear Molly,
We are sorry you are not satisfied with our return solution. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
The return policy is problematic: difficult, costly and time-consuming. The fact that I must pay for my own returns when the company is located in China (the postage is $$) is a deal-breaker.
Dear EH,
We are sorry you are not satisfied with our service and products.Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China. Hope for your understanding.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. But we `re sorry you`re not satisfied with this solution.
We have been working hard to improve our products and services. We do hope you will have a better shopping experience with us in the future.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Style We is definitely one of my favorites online stores, I love the clothes the design its so original! Every time Inwear a dress by Style We everyone loves them, and I notice a positive response from the people! Just love them!
I bought two dresses and when they finally arrived the quality of both of them was terrible - thin, cheap fabric and loose threads everywhere. When I started the return process they kept trying to get me to keep the items for a small refund and store credit. I kept telling them I wanted to return the items and finally, after a week of going back and forth, they authorized the return. I had to ship the dresses to China which cost over $22. Now, two months later I still haven't received a refund and they say they haven't received the return. The site is closer to a scam than a legitimate company.
Dear Sarah,
We are sorry you are not satisfied with our service and products. We haven`t received the item returned from you yet, according to our return policy, we can only process full refund for you after the returned package is received. Hope for your understanding.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. But we `re sorry you`re not satisfied with this solution.
We have been working hard to improve our products and services. We do hope you will have a better shopping experience with us in the future.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I bought two clothes on the site and I was very satisfied.
The clothes are of quality and you can buy them for any occasion
I love their site and their items are very cool!
I bought a lot of items and I am very satisfIed of this website.
StyleWe is now my favorite brand. Their designs are unique and the quality is really good. They offer clothes you wont be able to get on the high street clothing shops, which makes them special. Delivery time and customer service is also good! Highly recommend them.
I have been trying for a week to return an item I bought. I followed the website instructions for returns. The instructions then said to wait for an e-mail including a return label. I have not received an e-mail. I have sent follow-up e-mails and left a voicemail, with no response. This company is a complete scam.
Dear Deborah,
We are sorry you are not satisfied with our service. We haven`t received the item returned from you yet, according to our return policy, we can only process full refund for you after the returned package is received.
And Our phone number is +1(877)2777 209 (9am-6pm EST weekdays, 9am-5pm EST weekends). If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
My wife purchased a medium coat and after waiting several weeks, received an XL coat that also had a pull in the material in the back. Here is where the fun begins. Stylewe does not have a USA presence and they are located in China. You are directed to a website for an exchange or return and then you are promised an email with further instructions. Guess what: No further instructions. We have tried 3 times and cannot get further instructions. I suspect we will be offered credit and a partial return just as many other reviewers have indicated or we can pay$100 shipping to get it back to China. They really should not be doing business in the US without a warehouse or customer service located here. If there were no stars allowed on the review, we would choose no stars
Dear George,
We are sorry you are not satisfied with our return solution. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
As we stated in the return policy, the customers will be responsible for the possible customs fee.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Bad quilty, misleading return policy and a customer service that doesn't want to give you a full refund and keep pushing you to take a 15% refund of your original price. Keep scaring you that there will be large custom cost and other costs that you will be responsible for if you send the item back. This could be the worst online store on the planet. There return policy even ask you to liar
"On the custom declaration form, enter value less than USD $150"...
Dear Norman,
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
As we stated in the return policy, the customers will be responsible for the possible customs fee.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
We have stated in the return policy, "You are responsible for the custom duties for the return package." If the value of your returned items is more than USD $150. You`ll be charged highly customs fee.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Fast shipping, great packaging. It might have been specific to the brand, but quality of the items were great as well. Would order again.
I bought five dresses from this site. They took forever to ship (and the website did not acknowledge the delays in shipping. Once they arrived, the products were of very questionable quality, the fits were totally off. I wear a size 10 and they sent me a XXL, which was TOO small. When I tried to return the items, they kept suggesting that I take a discount towards additional items. When they finally came through with a return label and I priced sending it via UPS, the cost was almost 75&% of the total order. This site needs to be much more transparent about the limitations of ordering from them.
Dear W B.,
As for NICE-FOREVER Sheath Elegant Square Neck Sleeveless Flounce Midi Dress, Size: 10 is equal to Label Size: XXL.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should click the size icon to check the measurement.
And pls noted that in the return instruction, we recommended you return it via standard shipping USPS not express UPS.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
Unfortunately the site is a scam. I bought over $500 of items. When they eventually arrived the quality was EXTREMELY poor and nothing like what I had seen online.
You request a return and the games starts. First they offer you 30% refund, then 50%. When I held my ground and said I wanted 100% stylewe sent me a label for return.
THE RETURN LABEL IS A FRAUD. They design it in a way it will held in Customs in China and then start to claim they cannot refund you without the package.
I have contacted my lawyers
Hi NIKKi A.,
Sorry that you are not satisfied with the item(s).
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
Thanks for your help.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Best regards,
StyleWe
I had very bad experience with his company. I ordered two items. First item coat which I got, was look like it kids size, I measured and every part of coat was short from 2 to 5 inches, event send a photos. The company decided to send me another coat, I decided to take a chance and order another size, as they allowed me not to send the previous coat, but they have disappeared and stopped writing to me. Then I got the second part of my order, shoes size 8, but they turned out to be small, the size does not match the American size. I asked to send me a free label to send my order back, but they refused. To send the order bach to China goind to cost me over $70. So I going to lose over $ 115.
Do not order from this company, it wasting time and a lot of money.
Sorry that you are not satisfied with the item(s).
We have exchanged a new item for you already. Please log in your account to check it for sure.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
StyleWe
Great quality - the pieces are all beautiful fabrics and very well made. They are exactly like the pictures in real life.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jane B.,
We are sorry to know you fail to finish the payment.We can only process payment with PayPal now. I believe you can use credit card/debit card through PayPal as a PayPal guest (thus no need a PayPal account). You can make the payment by credit card when checkout. Click "Pay with Debit or Credit Card", then fill in the required information.
After you log in your StyleWe account, please try to click the link we sent by private message and finish the payment.
If there is still any issue, pls tell us what message is shown or email us the screenshot so that we can check and handle the issue.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe