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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I love the variety of styles and great prices too!
Although the site claims no hassle returns, it is a huge hassle. I received an item that was defective and they said I couldn't return it and I have to argue about that. It took days and several phone calls to receive an address to return things to. All in all the fabric was horrible but I chose to keep a couple of things that I bought rather than go through that.
Received an email offering 15% off welcome and could not use it. Why?
Great no problems everything arrived on time and low priced
Great options for consideration. Items were different and made of great quality. Thank you.
First order of clothes were too big in size. Please get my order correct this time. Please! They look nice.
This was my first time ordering and my last time. I placed my order for 3 items and only 2 came ( taking a long time) Then my third item took even longer ( over 8 weeks)
My 2 sweaters I waited for were to big and didn't look like the picture I seen on line. I was very disappointed, especially in your delivery time line. You must do better!
Dear customer,
We apologize for any inconvenience or frustration you may have experienced with your recent order. We understand that a reliable and efficient service is essential to customer satisfaction, and we strive to provide timely delivery and accurate product descriptions.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Usually it will need 3-5 business days of processing time and then 10-15 business days of shipping time if you select standard shipping. In some cases, we may prioritize shipping of ready items to prevent further delays. For more details, you can check the shipping policy here: https://www.stylewe.com/information/shipping-delivery.
Regarding the first parcel, we checked and confirmed that it was delivered within our normal shipping timeframes. It's delivered 10 days after you place your order.
Regarding the 2nd parcel, it is a pre-sale item, so it was delayed before shipping. You can learn more about our pre-sale item shipping in https://www.stylewe.com/information/pre-order-guidance
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
Regarding the issue of the size and appearance of the sweaters you received, we apologize if they did not meet your expectations. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center?
We want to assure you that we aim to provide accurate and representative images of our products on our website. If the items you received didn't look like the picture, could you please send pictures to our customer service center for checking? We've also sent an email to you today about your issues. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
I wanted a dress that is no longer available in my size. It is really a dress that EVERYONE would want to ask... Where did you purchase your dress and I would be able to say Stylewe... and you would have customers due to the dress that I would be wearing. Also, I will NOT find this dress anywhere else. It is the Elegant Stand Collar Split Joint Text Letters Dress for $25.19
If i could order this dress in my size at this price and get other dresses with less than $20.00 shipping fee. I would order this. I really want this dress.
Dear customer
Thank you for your interest in our Elegant Stand Collar Split Joint Text Letters Dress.
Unfortunately, we apologize that most size of this item are no longer available at this time. We understand how frustrating it can be to find a dress that suits your preferences and style, and we appreciate your feedback regarding this product.
Regarding this item, only size XL is currently available. This item costs $41.99. This item link is https://www.stylewe.com/products/women-winter-text-letters-elegant-split-joint-commuting-long-sleeve-s-line-regular-hip-skirt-dresses-14349956?variant=3179238
Regarding the shipping fee, the shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $129.(Final sale items are excluded).
We value your business and appreciate your feedback. Thank you for considering our products and services, and we hope to serve you in the future.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
This site was user friendly. Clothes were easy to locate.
Service was excellent, so disappointed in the quality of the fabric which the dress i purchase was not
Cheap, the fabric composition stated it was Polyester, when it arrived it was like fluffy fleece fabric
The inside was the fabric I expected, Trying to contact someone on customer service was a nightmare in
The end I give up, and kept the dress and is out of pocket. So no i will not be purchasing from them again
Dear customer
We are sorry to hear that you were disappointed with the quality of the dress you purchased from us.
Regarding the fabric of the dress, we would like to clarify that the materials may differ from each item. Please kindly visit the item's details page to check its composition. We apologize if our description did not fully meet your expectations or if there was any confusion regarding the fabric material.
We would appreciate it if you could send us some pictures of the item so that we can check and verify if it is not as described. This way, we can take appropriate action to address this matter to your satisfaction.
As for your concern about contacting our customer service, we apologize for any difficulty or delay you may have experienced in getting a response from us. After verification, you have not submitted a return application on the website, and there are no emails or chat records from you. You can find our contact information via：
https://www.stylewe.com/contact-us
We understand that you may be disappointed with the dress, and we want to help you resolve this issue. If you would like to return the item, please reply to the email we just sent. After verifying your request, we will send you a return label to proceed with the return process.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and cooperation in this matter.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
All good will give more feedback when I have received my item
Customer service was good when I had to obtain a partial refund
The fabric is not sweater material. The website states "sweater dress" and the photo looks to be sweater material as well. However, the dress is 100% polyester, to my disappointment. It is for this reason that I returned the item.
I love your styles! I need to return it because I need a larger size.
I thought the prices were lower and I really wanted the Yellow Pants with the Navy stripe down the side. The ones I previously ordered are too small! Please notify me when they come in! Petite size 12, please!
Great! Clothing fit and looks nice and I will definitely order in the future.
L love the clothes the quality and prices are affordable when there on sale.
Easy and very convenient. Great sales. Large selections, quick transaction.clothes (dresses) were too Long and Too Big.
Dear customer
Thank you for contacting us regarding your request for a refund.
To submit a return label request, please log in to your account on our website and navigate to the "Returns" section. From there, you can select the items you wish to return and complete the required information to receive a return label. If you encounter any difficulties submitting the return label request, please contact our customer service team for assistance.
We apologize for any inconvenience caused by the size of the clothes you received. Please note that we provide a detailed size guide for each product on the product page, which includes accurate measurements to help customers choose the appropriate size. As different products may have different sizes, it is important to check the size guide for each item before making a purchase.
After verifying your order, we found that we had previously sent you the return label, and we have received two return packages from you containing 11 items in total. We have refunded the first package containing 10 items, and we are processing the second package's refund for one item. The refund will be sent to your original payment account within 3-5 business days. However, depending on your financial institution, it may take an additional 3-7 business days for credit or debit card refunds to process.
Thank you for considering our company for your shopping needs, and we hope to offer you a better experience in the future. If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Easy and very convenient. Great sales. Large selections, quick transaction.
We shall see….when, and how the shipment comes
It's all together now! The only thing is the tuxedo wide leg blue jeans I ordered large, I should've bought them in medium- my only regret
Love the selections; plenty of color and designs that will make me separate from the crowd!
I have bought many things from this website and have been satisfied with the quality
Very efficient service. Some items were not the quality I had hoped for.
Easy to shop but not so easy to order two of the same items in different colors
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return.
We apologize that you did not have a good shopping experience with us. Our normal delivery time is 3 to 5 working days for order preparation, plus 10 to 15 working days for mailing. Your order was delivered 6 days after it's placed, please understand this is within the promised time frame.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will also try our best to improve our products quality and shipping services.
Most of the return requests won't take much time to process, and as I checked, we sent you the return label in 48 hours after the return request was submitted.
Please note that hats are not eligible for return, but if it didn't arrive in good status due to the violent transportation of carrier, you can always send us photos to get a compensation, only to know that this is not a 'return' process.
Upon checking, the refunds of your hat and the returned item are issued in 20th and 25th Nov. We hope this solution would suit you.
We didn't ask you to return the hat because we have already refunded its total amount with no need to return it. Hope for your understanding.
If you need additional assistance when placing the order, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE