• Dog Dog

Dog Dog

Overview

Dog Dog has a rating of 3.27 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dog Dog most frequently mention good quality, and free shipping. Dog Dog ranks 143rd among Women's Clothing sites.

  • Service
    25
  • Value
    23
  • Shipping
    25
  • Returns
    12
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
48
See all photos

What reviewers want you to know

Positive highlights

  • In the United States I got my items within 2 weeks and now in Canada I got mine a week after I placed my order.
  • I've ordered clothing multiple times, and a phone case once.

Critical highlights

  • The supplier is based in China so it takes extra long for the items to arrive.
  • I waited 2 days before i emailed the company and then it took them 2 days for them to respond.
How would you rate Dog Dog?
Top Positive Review

“Good!”

Makenzie S.
3/30/22

The clothes are great quality, super cute clothes and pretty much identical to what they look like in the pictures. The only thing I didn't like about it was the slow shipping. Now this may be because I moved to a whole different place and I had to switch my address. Also PLEASE read the fitting sizes instead of just clicking what size you regularly are because for a large it's like a medium or possibly even a small. Overall good quality store, just slow shipping and weird sizes

Top Critical Review

“DOES NOT WORK”

Emnet G.
4/29/23

I tried to make a transaction a while ago and each time my card did not go through... I sent an email just now but I am afraid they will not respond. I attempted to pay 5+ times and it did not go through at all. It seemed legit and I was excited for the clothes. I was very disappointed.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 weeks (5) phone case (3) 3 weeks (3) items (17) 2 days (4)
Thumbnail of user theaf6
1 review
4 helpful votes
June 10th, 2022

I love StoreDogDog! They come out with new clothing all the time, everything is affordable, the quality is really good! The only negative thing I can think of is that I live in Norway, so it will take quite awhile before it arrives. But for these clothes, it's totally worth the wait! I have bought a lot up until now, and I am satisfied with everything! Highly recommend. Also there was an item I bought, but they sent me a mail to tell me that it's out of stock, so I got to choose an item (in that price range), and they sent it the moment I decided for the item! So good service, will definitely recommend to all my friends, and will 100% buy from them again!

Tip for consumers:
Be patient, it is worth it!

Products used:
Cardigan, top with sleeves, tights, leg warmers, vest and mirror.

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Thank you for your great feedback, we are very lucky to meet someone like you. Thank you for being there with us.
Best Wishes!

Thumbnail of user kateap1
1 review
1 helpful vote
July 11th, 2021

Everything was very good & cute! Just like the pictures! I recommend sizing up a size since they're asian sizes. Great clothes, about to make another purchase. Though i didn't get the free shirt they advertised, i talked with them & they offered one for my next purchase

Tip for consumers:
you need to size up!!

Products used:
shoes jackets shirt skirt

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, thank you for your great feedback. We will do it better than better.
Hope you all good!

Thumbnail of user serraj1
1 review
1 helpful vote
October 21st, 2022

I love the clothes that this store offers, but the last time I tried to buy something from them I got a text and an email from my bank saying that it was detecting fraud. I don't want to assume if it steals your credit card information, but be careful.

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for the convenience, if the fraud risk checking appears, it's realted to many factors, like the IP address is not the same as your location or the bank card infrmationo is not yours or etc.
We aren't able to control the payment process managed by the payment agent, the system will analyze the fraud risk itself, if it's unsafe, the payment will fail to go through and the payment will be back to your origianl account automatically, dont't worry about that if you purchase through our official website.
If there's still any question, pls feel free contact us (email: storedogdog@hotmail.com) (IG: storedogdog2). Thank you so much for your support.

Thumbnail of user rehamb
1 review
1 helpful vote
July 21st, 2020

I live in Egypt and I ordered some stuff they said it will take 25 days, it's been 2 months now!

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for the inconvenience, due to the coronavirus infection, there's influence on shipping, also the shipping ways you choose will effecd the shipping, shipping will be longer than before during this special period. If there's any problems with your order, please feel free to contact us, we will try best to solve it. Thank you for your understanding.

Thumbnail of user egetachew
1 review
0 helpful votes
April 29th, 2023

I tried to make a transaction a while ago and each time my card did not go through... I sent an email just now but I am afraid they will not respond. I attempted to pay 5+ times and it did not go through at all. It seemed legit and I was excited for the clothes. I was very disappointed.

Tip for consumers:
I was at first intrigued but it turned out to be a scam.

Products used:
None

Service
Value
Thumbnail of user ellaa50
1 review
1 helpful vote
May 11th, 2021

3 months ago i ordered 2 beautiful dresses and they came in good care and fitted amazing. Now at 19 April i ordered the "Long bunny ear hoodie" and it never came, i sended an email today and I'm waiting for my reply. If it doesn't come I would be really disappointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for the inconvenience, could you please DM us@storedogdog2 or emai us (storedogdog@hotmail.com) about your order info? We will check and send you the shipping details, and we can provide reship or refund if there's any problems with packages. Could we have the chance to solve the problem for you?
Thank you for your understanding.
Best Wishes!

Thumbnail of user jessicad980
1 review
3 helpful votes
April 1st, 2021
Verified purchase

I don't usually write reviews but I absolutely love this shop! I ordered $200 worth of clothes in the beginning of February and it arrived around a week ago. I ordered 18 items and only got 17, BUT they emailed me that they didn't have that product in stock and would send it out to me at a later date (and they already have as I'm writing this) Everything fit perfectly and I love them so much. The only problem is shipping takes a very very long time. I waited around 1 month and 3 weeks in total? I live in the United States for reference. So if you're fine with waiting that long, go for it. The prices are great for what you get and I've already placed another order. Thank you!

Advice: size up!

Tip for consumers:
size up

Products used:
shirt, pants, shoes

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the delay, as we were on long vacation for CNY2021, shipping companies stopped working at that time, we spent more time processing our orders than before. We definitely will speed up in the future. Thank you for your great feedback.
Hope you all good!

Thumbnail of user kylahw
1 review
1 helpful vote
January 3rd, 2021

The clothes look great on the website and I WAS excited about ordering and receiving my package. But it won't let me order with my card. It tells me why card is invalid/restricted after 3 attempts. What does that mean exactly and why?

Value
Shipping
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for causing you the trouble, could you contact us via instagram@storedogdog2? My colleague will offer some help over this payment problems, there may be something wrong with the payment system, but our team are always here and would like to help. Could you please DM us or email us(storedogdog@hotmail.com) about your problems? We will try our best to solve for you, thank you for your understanding.
Best Wishes!

Thumbnail of user rachelp398
1 review
2 helpful votes
March 20th, 2021
Verified purchase

I ordered 100 worth of stuff and 3 of the shirts didn't even look like the picture and the button on the jeans I bought broke in the wash before I even wore them but going through the hassle of returning them is a pain :(

Tip for consumers:
I would say to size up although I had no problems

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for the inconvenience, if there's any problems with products, please DM us on instragram@storedogdog2 and email(storedogdog@hotmail.com) us, we will find the best solution for you. Thank you so much.
Best Wishes!

Thumbnail of user bep2
1 review
1 helpful vote
January 8th, 2019
• Updated review

They did send out the pants, it took about 3 weeks to receive them. The quality is about what you would expect for the price.

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the mistake, some emails are often placed into spam, we may miss reading it, if you have any problems, please email us and we will reship for you, we always want to do the best to serve you. Thanks for your support, we are trying best to do this part better and better, hopefully we can have chances to serve you again in the future.
Best Wishes!

Sent wrong order, never sent replacement
December 19th, 2018
• Previous review

Placed an order for Christmas, part of the order was correct. But instead of sending the tsunami pants that I ordered they sent a low quality t-shirt. I contacted the store and they said they would send out a replacement. That was a month ago and they never sent the tracking number.

Bummer!

Thumbnail of user madm25
1 review
2 helpful votes
December 3rd, 2020

I bought their kawaii cartoon dinosaur plush bag In the picture you can clearly see it's quite big but when I got it it was small it looks like the picture except for the size as you can see it's not as stuffed as the pictures that they displayed they've made the tail a lot longer than the display pictures and I think the length of the bag (not straps) is short by just a bit I'm kinda disappointed sadly I can only fit my phone and maybe my charger in this bag Maybe their clothes are different but as for this bag it was not to my expectations

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the inconvenience, if there's any problems, could you please send us DM message or email us? We provide reship service. Thank you for your understanding.
Best Wishes!

Thumbnail of user nancyr1124
1 review
0 helpful votes
May 5th, 2021

It takes over a month for the clothes to come and they're not really worth it. The sizes are pretty small so I suggest sizing up but I wouldn't buy from here again.

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the inconvenience, if there's any problems with products, could you please DM us on instagram@storedogdog2 or email us about the order info? We love the chance to make it right for you. Thank you for your understanding.

Thumbnail of user lorrainej67
1 review
14 helpful votes
September 22nd, 2020

I ordered 5 crop tops and a pair of high waisted jeans and it came only a week after shipping! However, I think it's worth mentioning that it took 11 days to process my order because of COVID-19 and I paid extra for it to arrive within 7-12 days after shipping, so keep that in mind. BTW, make sure to get a size bigger than you would in the U.S. They run small. I made sure to order all mine large and everything fit perfectly! I love that everything is folded and wrapped neatly! ***Pictured below are 4/5 crop tops I bought {I tried on the jeans and one shirt so it isn't pictured)

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Thank you for your recognition, we will do better and better in the future. Very appreciated for your support and looking forward to serving you again.
Best Wishes!

Thumbnail of user kassidyf5
1 review
1 helpful vote
April 5th, 2021

I finally got my order ($250 for 9 items) after 2.5 months of waiting. I ordered 3 pleated skirts, they look and feel like crunch thin umbrellas and wouldn't hold the pleats if worn. The waist gets really small and there's no room for stretch. I made sure my measurements were accurate to the description, but still everything is too tight, or fits awkward. And their returns/customer service is such a hassle to get through to them that I gave up. Returning the items would cost $50 without any shipping refund and i doubt the package would make it there. Also an item was missing and the hooks some of the shirts used to connect the straps are made of rubber making the shirts unwearable. Really disappointed and regret this purchase.

Tip for consumers:
Don't use dog dog. They use an assortment of brands and are never consistent with quality or sizing. Definetly not worth 2.5 months of waiting

Products used:
None. All products were poor quality, didn't fit, or didn't arrive

Service
Value
Shipping
Returns
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the shipping delay, as we were on long vacation for CNY2021, most factories stopped manufacturing and shipping companies stopped working during the holidays, we just came back to ship again after the holiays, so we spent a little more time to processing our orders than usual. If there's any problems with orders and products, hopefully that you can contast us on instagram@storedogdog2 and email(storedogdog@hotmail.com) us, we will try best to do what we can and solve the problems for you. Thank you for your understanding.

Thumbnail of user laishas
1 review
0 helpful votes
November 22nd, 2021

I wouldve put a 5 stars if it wasnt for them forgetting the two skirts I ordered. I messaged them about the issue and I never heard from them. Disappointed

Tip for consumers:
Careful on how much stuff you get, and make sure you get them all.

Products used:
Shirts and skirts

Service
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, wer are very sorry for the inconvenience, could you please send us a DM on@storedogdog2 or email us (storedogdog@hotmail.com) your order details? We would like to find a better way for your problems. Actually we will reply all our DM and emails within 48 hours, if you haven't heard from us, please try to message us again, because there are some emails placed into spam sometimes.
Thank you for your understanding.

Thumbnail of user nehak58
1 review
15 helpful votes
July 8th, 2020

I was scared to order from this site at first because most online stores from China turn out to be a scam, at least for aesthetic apparel. But, my stuff arrived within like two weeks and everything was exactly as pictured on the website. Like exactly the same. And everything fit perfectly too, you should size up for sure bc they have Asian sizes. They even gave me a free gift each time I ordered from there. It was a great experience. They emailed me every step of the way to let me know when my order was shipped and delivered. I'm so happy with my purchase.

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Thank you for your recognition, you are the ones keeping us going! Thank you for supporting us all the time.

Thumbnail of user cayk1
1 review
3 helpful votes
August 25th, 2020

I ordered 17 days ago AND paid extra money for it to come sooner and I've only gotten one email saying that its on its way... losing hope

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we apologize for the shipping delay out of our control during coronavirus infection, if there's any problems with orders, please DM us or email us, we will try best to solve it, thank you so much for your patience.

Thumbnail of user owamim
1 review
1 helpful vote
July 11th, 2021
Verified purchase

I ordered a few things On the 23 of May, still haven't received any updates and the shipping website still looks the same

Service
Shipping
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for causing you the trouble, we sent tracking email for each order after shipping out. If your email address is correct and you can't find the tracking email, it may be placed into spam, please have a check if needed. Or could you please DM us@storedogdog2 or email us (storedogdog@hotmail.com) about your order informaiton? We will check and send you the shipping updates. Thank you for your understanding.
Best Wishes!

Thumbnail of user yadiras20
1 review
1 helpful vote
August 8th, 2021

I'm not going to lie I was skeptical about store dog dog because of the prices looked too good to be true but I love my clothes they look just like the pictures and the quality of the clothes are amazing the shipping takes a while but that's because of COVID, every time I contacted them they were very kind and helpful and gave me free socks and a choker (the socks because I spent more than $40.)I also messed up on one of my purchases because I meant to select a different color, I contacted them and they changed it for me which was a relief. Will definitely be buying from them again and would recommend :)

Products used:
Sweaters and necklace

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Thank you for your recognition. You are the ones keeping us going. We appreciate your support and look forward to serving you again in the future.
Hope you all good!

Thumbnail of user victoriao117
1 review
2 helpful votes
October 11th, 2020

I recently ordered clothes from dogdog on my birthday, which was September 26. The order was confirmed, but other than that it hasn't even been shipped or anything of the sort. I emailed them 2-3 days ago and still no response..

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for inconvenience, our team reply to all our emails and dm messages everyday except the rest time on weekends or holiday. If you can't get respond from us, could you please try again? We are afraid that if the mail is placed into spam, we will miss it. Any problems about orders, you can DM us or email us anytime, we will send you the status about your packages. Thank you for your understanding.
Hope you all good!

Thumbnail of user lizbethh3
1 review
12 helpful votes
December 19th, 2019

I've been shopping with storedogdog for a couple months now and they have not disappointed. All items that I received are good quality and are exactly what's on the picture. It does take a while to be delivered but that's because it's coming from China, but they give free shipping with no minimum! Also when one of the items I purchased was no longer in stock they offered to reimburse it by exchanging it with another item! Great customer service, I heard from them right away.

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Thanks for your review. We appreciate your custom and look forward to serving you again in the future.

Thumbnail of user tinas641
1 review
1 helpful vote
December 17th, 2020

My parents bought me over $140 worth of stuff on this website without the 7-15 day hipping fee. Its been over 15 and we are still waiting and my mom does not know what to do because Christmas is next week. And we don't know what to tell my little sister if the presents don't come in. I do not recommend this website at all, we are so angry!

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, we are very sorry for the inconvenience, could you please DM us via instagram@storedogdog2 or email us (storedogdog@hotmail.com) about your order informaiton? We will send you the best solution after checking, and we gurantee that everyone can get her order from us, or we will reship or refund, could you please contact us? We would like to help always. Thank you for your understanding.

Thumbnail of user makenzies17
1 review
1 helpful vote
March 30th, 2022

The clothes are great quality, super cute clothes and pretty much identical to what they look like in the pictures. The only thing I didn't like about it was the slow shipping. Now this may be because I moved to a whole different place and I had to switch my address. Also PLEASE read the fitting sizes instead of just clicking what size you regularly are because for a large it's like a medium or possibly even a small. Overall good quality store, just slow shipping and weird sizes

Tip for consumers:
Read the sizing please- make sure your those exact measurements instead of just clicking what u usually click. (Medium is like a small or xtra small)

Products used:
A knit sweater with a diamond pattern

Service
Value
Shipping
Quality
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, thank you for your great feedback. We will do it better than better.
Hope you all good!

Thumbnail of user sarat245
1 review
0 helpful votes
January 12th, 2021

Ordered bunch of stuff like 2 weeks ago, still haven't shipped out, haven't heard anything about it.

Service
Value
Shipping
Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

Hi, sorry for the inconvenience, due to the coronavirus infection, there's delay in processing and shipping time, but all our staff are trying best to speed up to process. Could you please DM(storedogdog2) us or email(storedogdog@hotmail.com) us about your order information? We will check and send you the shipping updates. Thank you for your understanding.
Best Wishes!

Thumbnail of user miaa28
1 review
2 helpful votes
November 13th, 2018

This was honestly my first time ordering from them and I was really excited because I've seen people hype them up on instagram, so I decided why the heck not.
That was a big $#*! mistake.
Shipping took awhile and I'm not that pressed over it because I already knew it would take 3 weeks at most. BUT, when my package arrived, it was in the wrong color. Like... sis really waited nearly a month just to be disappointed. I ordered a one sized cardigan in brOWn and I got this mf mustard $#*!. I get that this color is kinda trendy nowadays but I! Didnt! Ask! For! This!
Not only did I receive the wrong item, but they're taking forever to respond to me. I just read a couple more reviews on here with people who experienced the same issue as me smh. If you're thinking of ordering from here, don't. Just hold onto your coin and order from yesstyle instead.

Thumbnail of user dogdogd1
dogdog d. – Dog Dog Rep

We understand how disappointed you must be, and We truly appreciate you taking the time to repeat your experience for us, we are very sorry, we believe you can understand on way shipping will be out of our control after sending the package to the carrier, but mostly shipping will be in time.If there is something wrong in items' colors or sizes, please let us know, we provide reship/refund service. Based in China, so our time may be different from your country, but we certainly will respond you as long as we see the message, really appreciated for your patience to wait for our respond.If you have any other problems, please let us know, thank you so much!
Best Wishes!

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From the business

Buy the cutie items here! Free Shipping worldwide! Over $40/$80 will get a free gift! Tag us your customer show! storedogdog@hotmail.com

Company Representative

Thumbnail of user dogdogd1
dogdog d.
Typically does not respond to reviews

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