Dog Dog
Questions & Answers

Here’s what buyers have asked with answers from Dog Dog staff and previous consumers.

19
questions answered
0%
answered within 1 day
Answer:
Hi, could you please check if there's any problems with the network connection? If there's no problems, please check again later. If there's something wrong with the payment progress, please DM us@storedogdog2 or email us (storedogdog@hotmail.com), we will send you more details. Thank you so much.
By dogdog d., over a year old

Answer:
Hi, our clothing is a little stretchy, you can check our measurements of the waist and bust, if the data is good for you, you can pick them. If there's any problems later, could you please DM us on instagran@storedogdog2 or email us(storedogdog@hotmail.com) so that we can reply to you timely? Thank you so much.
By dogdog d., over a year old

Answer:
Hi, could you please DM us via instagram@storedogdog2 or email us (storedogdog@hotmail.com) about your order informaiton? We will send you the tracking status after checking, thank you so much.
By dogdog d., over a year old

Answer:
Hi, sorry for the inconvenience, could you please DM us via instagram@storedogdog2 or email us (storedogdog@hotmail.com)? We would like to help if you can provide more oder informaiton, it's OK for you? Thank you so much.
By dogdog d., over a year old

Answer:
Hi, what can we help you? Could you please DM us via instagram@storedogdog2 or email us (storedogdog@hotmail.com)? We would like to help to solve the problems.
By dogdog d., over a year old

Answer:
Hi, we are very sorry for the inconvenience, most of our our products are in the largest size in L, some of them have plus sizes, could you please check our website for more? Or if you don't mind, can you send us DM message via instagram@storedogdog2? We are willing to send you more details. Thank you so much.
By dogdog d., over a year old

Answer:
Of course, we can, the shippping often needs about 20-30 days to your country, but it will depend on in transit actually because of the coronavirus period, sometimes it can be a litlle shorter or longer. It's Okay for you? Thank you for your asking.
By dogdog d., over a year old

Answer:
Yes, you should size up. I ordered two sizes up. But it depends on what you're getting. If it's something like a hoodie and you prefer something oversized, then I recommend two sizes up. Same goes for crop tops and dresses. But if you're getting a t shirt, then one size up would be fine. They have a size guide if you're still unsure.
By Neha K., over a year old

Answer:
Hi, our system will automatically send order confirmation emails once orders are placed, if you can't find the mail, maybe it was placed into spam. Could you please have a check? Or you can email us your order number and we can resend the confirmation mail to you. If there's any other problems, please let us know. Thank you so much!
By dogdog d., over a year old

Answer:
Hi, we are very sorry for the inconvenience, due to the coronavirus, shipping will take much time to be delievered than before. It make be about 60 days. Hopefully you can understanding this situation? If there's any other problems we can help, please let us know or email us (storedogdog@hotmail.com) Thank you so much!
By dogdog d., over a year old


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