StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My order arrived within 2 days of it reaching the stockx facility and was delivered to my doorstep in perfect condition.
I received my order a week before which was great! Right on time!
Fast shipping and item came as described in the description.
Never had a problem with Stockx, got what I ordered and when I had an order cancelled I had my money back
Just remember its a reselling site so things will be expensive for certain trainers
Easy to follow the delivery process + right product delivered very fast. Perfect
This place is a gem for the items I wouldn't have found otherwise. Straightforward bidding and receiving process, quality items, reliable sellers
No hassles, and quick shipping!
After they have recently lowered shipping prices to Australia I decided to buy a pair for resale price and am really glad with the experience!
Process was a lot faster than i expected! Packaged great and love the new sticker! Great unboxing experience overall and speedy delivery =))
Highly recommend! Would buy again! Five stars for sure
I never received my shipment to my door and I am very upset. How do I contact stock x to figure this out or get a refund because this is very upsetting.
I was notified through every process. Received all my orders so far
The entire process from bidding to purchase was a breeze. The shoes are in pristine condition. I will certainly do business with Stockx again.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John, thanks for sharing your great experience! We are thrilled to have you as a part of the StockX family! Enjoy the Air Max 90's, and good luck on future purchases!