StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It's a good and safe website I have made a purchase a lot of times and every time all were good even if seller tried to play with me stockX support team always handle a situation.
Very pleasant when they were first getting started a couple years ago I got shoes that then I tried to sell later and we're returned as fakes but lately they have fixed that problem I buy all my shoes from them
StockX is a great way to buy and sell retro shoes, knowing they are authentic. The fees are not to bad, and they are a very trustworthy company.
Very easy to bid
Product arrived sooner that expected
Very satisfied
Bought another graphic card it also arrived sooner than expected
Thank you!
I was vertigo satisfied by my order. The packaging was great and so are the shoe. They were as i expected them to be
When they items arrived they seemed defective, I don't know if the verification checked was rushed or just over looked
Product was as advertised. Smooth and Easy process. 100% satisfied
The answer came to me after a week and an incorrect answer was different from the question i asked about order and answered me about another order
Legit fresh pair of kicks at a decent price! It's making me type more so…. Cool!
Everything was done pretty quickly and at a fair price.
I ordered a pair of shoes on 6/11 and its almost been a MONTH. It's been saying "item received at Stock X" for 2 weeks and the agents I talk to have reached out to the authentication center but the center just isn't even replying back and I'm clueless as to what's been going on. I really feel like I'm being ignored and I keep thinking when will my shoes arrive after hearing how others get their items in just a couple of days!. It's so frustrating and this is my first time ordering on Stock X too. I just want some sort of validation that maybe things are just going a little slow and not that I'm waiting a month+ to hear that the only thing I'm getting is a refund.
Fast shipping, there are a little concerning details about the shoes I'm going to get them authenticated at another place
Hey guys-as a frequent buyer and seller. I have to say, I'm not happy with the condition of my yeezy 700 Enflame amber. The box was damaged, bent in, and looked like it wasn't delivered with care.
And it concerns me to be honest-as I've spent a lot money with you guys. Have rules, regulations and standards dropped?
Looking forward to a response please.
Amazing, top and fast service, always on point and ahead of schedule and super responsive.
My experience was on the whole good I had never ordered from this site before so was worried when I got a text saying my parcel came when it hadn't however it did come a few hours later that day.it also arrived much quicker than expected so over all it was good
Very high fees but 90% of the time there has been no problems there's always occasionally a delay or mistake but we are only human. Just wish they had a phone number. So much money and no customer support on the phone in 2021
My only issue with using StockX is there is not way to track your package like you can on Goat.
I love the concept and have purchased thousands of dollars of product via your app. But I have say the delivery process needs to be more streamlined. It takes weeks( 3-4) sometimes to receive purchases items, and that's an incredibly long time please address this issue and you've got a sure winner
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members