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StockXReviews 2,459

2.9
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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
Delaware
1 review
0 helpful votes
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Yes received item after a day later after saying delivered.

Date of experience: July 1, 2021
Canada
2 reviews
0 helpful votes
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Happy
July 1, 2021

I appreciate the great service, and love the sneakers.

Date of experience: July 1, 2021
Arizona
1 review
0 helpful votes
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Good work
July 1, 2021

Fast and easy on the MOVE in no time. The simple process made easy!

Date of experience: July 1, 2021
Ohio
1 review
0 helpful votes
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Great
July 1, 2021

I had a positive experience. I got my shoes earlier than expected. Thank you!

Date of experience: July 1, 2021
Minnesota
1 review
0 helpful votes
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Red red red
July 1, 2021

Beautiful shoe. Love it. Delivery was super fast. Hoping to order more in the future.

Date of experience: July 1, 2021
GB
1 review
0 helpful votes
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Jordan 1
July 31, 2021

Great delivery easy process. Sad I can't return as got the wrong size!

Date of experience: July 1, 2021
Switzerland
1 review
0 helpful votes
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Fast turnover
July 1, 2021

Fast shipping and checking
Not always but this was on time

Date of experience: July 1, 2021
Arkansas
1 review
0 helpful votes
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Smooth and faster than expected.
July 1, 2021

The order came through and the expected delivery timeline was pretty long to be honest. However, it came through much faster than expected, less than a week and I'm very impressed.

Date of experience: July 1, 2021
Pennsylvania
1 review
0 helpful votes
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Thanks! Fast Delivery!
July 1, 2021

Quick and easy. Name my price and the sellers find me

Date of experience: July 1, 2021
Florida
1 review
0 helpful votes
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Delivered
July 1, 2021

Very well my shipment came very fast and everything was neatly packed

Date of experience: July 1, 2021
Pennsylvania
1 review
0 helpful votes
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Completely Satisfied
July 1, 2021

Love the sneakers! Looking forward to wearing them for my birthday. Delivery was exceptionally faster than the date than expected. Thanks Again!

Date of experience: July 1, 2021
Maryland
1 review
0 helpful votes
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StockX
July 1, 2021

Mediocre
I've had a couple orders before
This one was pretty similar

Date of experience: July 1, 2021
New York
1 review
0 helpful votes
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Lebron south beach 8
July 1, 2021

Very good was easy to purchase and track
Delivery was early no complaints no problem

Date of experience: July 1, 2021
Stock X. StockX Rep
over a year old

Hey Jose, we are thrilled you had a great first purchase! We hope you love the South Beach 8s for years to come!

Maryland
1 review
0 helpful votes
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Perfect thanks
July 1, 2021

Great experience! Came perfectly fine Thank you so much

Date of experience: July 1, 2021
Stock X. StockX Rep
over a year old

Hey Anna, thanks for the wonderful review! We are happy to have you with us as a returning customer, and we hope you loved adding to your collection!

GB
1 review
0 helpful votes
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Fast delivery and good updates
July 1, 2021

Felt confident with the updates and delivery times set. Overall good experience.

Date of experience: July 1, 2021
Stock X. StockX Rep
over a year old

Hey Callum, welcome to the StockX family! We are glad you enjoyed your first purchase, and appreciate the kind review! Enjoy your sneakers!

Ohio
1 review
0 helpful votes
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Good product
July 1, 2021

Came exactly as advertised happy because of that. Would definitely use this site again if needed.

Date of experience: July 1, 2021
Stock X. StockX Rep
over a year old

Hey Grayson, congratulations on your first StockX purchase! We hope you love your graphics card and enjoy it for years to come!

California
1 review
0 helpful votes
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As expected
July 1, 2021

Shipped out fast, shoe is what I ordered. That's the review but to submit I need to type out 50 characters. That's annoying stock x, plz fix it

Date of experience: July 1, 2021
Pennsylvania
1 review
0 helpful votes
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Shoes came in
July 1, 2021

I got my shoes it was a blast for real! No joke! I got my shoes

Date of experience: July 1, 2021
Canada
1 review
0 helpful votes
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Order was shipped and received quickly
July 1, 2021

I've been shopping on stockx for a long time and typically don't have too many issues. My order was delivered pretty quickly.

My issue is when buying all the additional fees. You charge a processing fee that changes based on the price of the shoes. Processing should not change in cost because resell is higher on a shoe. The processing says its for "processing and verification" why would it be $9 dollars on a 300 dollar purchase and 30 dollars on a 1000 dollar shoe. The amount of work stays rhe same but you are charging a % rather than a flat rate. Also shipping of 20 dollars is higher than ebay. Ebay also doesn't charge any processing fees. You will lose alot of business to eBay with all your fees.

Date of experience: July 1, 2021
Indiana
1 review
0 helpful votes
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Prizm delivered
July 1, 2021

Fast shipping and easy process buying the product I wanted. Will definitely order again

Date of experience: July 1, 2021

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490