StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I expected the delivery to take longer and i'm really happy with what i got!
Shoes arrived on time and in great condition, will definitely buy again
Purchased for my son's 13th birthday and was hoping to get delivered on Friday 10/22 at the earliest, but to my surprise they arrived 2days early.
I love stockx as a seller and as a buyer because it allows me to get the shoes I love and wear for I do not live in a big city and they are not available to me. I can also find obscure shoes I love and am always looking for. These are the great things about being a buyer. StockX has also pretty much determined the aftermarket price of shoes which nearly everyone follows to some extent. As a seller it can be good and bad. Once you get food then you can make money but they tax the ever-loving-sh*t out of you so you have to account for that when you do business. You also have to account for the taxes as a buyer because you may win a bid for 200 but you end up basically paying 250 to get your package. This is the world we live in now and I have accepted it and I always try to find shoes for the cheapest price possible but when it comes down to it, stockx is reliable. People say tons of fakes get through and a lot of people have been ripped off but I have spent and sold over a combined 30k and all of my transactions were good. I wish StockX gave more money codes and had more perks for people that use the app and company all the time. They should be doing more in this area.
The process of bidding and matching buyers to seller seems very simple and straightforward and my goods arrived on-time and 100% authentic after being checked by one of StockX's trusted advisors. I have already got another bid on some further sneakers and hope to get a match soon.
Surprised at how fast it was from drop off to verification to delivery. Really a pleasant experience.
Shoes are perfect, didn't take longer than a week. Tracking number was confirmed and they gave great details!
My experience with stock x has bees great. I received my order in a timely manner and I was happy with my new shoes. Thanks stock x
My transaction was simple and my package arrived in a timely manner.
Very happy with this purchase. First time I ordered from stockx and it's so nice! I've never had dunks before so I'm very happy with how it looks. Thank you so much, I will probably be ordering again :)
Everything met my expectations. The hoodie fits well and Stockx got me my order very quickly. Overall very pleased.
Spent a lot of money on a hobby box. Was shipped in huge box with one air pillow this box was dented because it moved around d. This is a collectible item
Order went through seamlessly and product was received earlier than anticipated.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members