StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Todo encaja. El material cumple todos los parámetros y expectativas. Grandioso, precio razonable. Recomiendo este sitio
Excellent just what I expected it to like like straight fire
I bought 2 pairs of Jordan retro 12's on June 6. One pair came in on June 11th. I opened the box which was undamaged and had some very damaged retro 12's. They look used, painted, and re-glued! These shoes were a surprise anniversary gift, and I had shirts made to match them. My husband's shoes have not arrived and states that they had to find a new seller. I asked to cancel the order due to getting damaged/used shoes, and they said to resale them on their site. Ridiculous! At this point I'm not even for sure if the shoes are real. It looks like Jordan is making a lay up! We have ordered from this site before, and have received perfectly new shoes. But who has $600 to gamble with. I will never recommend StockX again! The customer service sucks, and it's not right for a billion dollar company to take advantage of their customers. I am highly disappointed and upset! My anniversary gift is ruined! I have a pair of damaged/used retro 12's, and still waiting on some more damage/used retro 12's.
Great clean shoes. I got what I wanted and no surprises. Also no sticker so I am sad about that.
Ordered through stock X and got here right on time! Thanks so much!
As I live in a third world country, there can be quite a lot of barriers and hurdles in doing international order. But my experience in ordering for the first time from StockX was made super easy and seamless. The order came in less than a week when I put my order and was delivered straight to my door. Pleasant experience indeed.
I was ecstatic to see I had finally won a bid however, the bid was for a size that didn't fit and was placed months ago in the past.
I've been attempting to re-sell them on StockX but with all the fees not only am I out a pair of shoes but I stand to lose around $50-60 dollars in both fees and price setting from StockX.
I wish there was some sort of immediate 48hr or 7 day return system in place.
The shoes and box are still in immaculate condition collecting dust in my house.
Goods arrived as stated on site, perfectly packaged and delivered promptly as promised. This is my second pair I have bought through this website and would highly recommend
Got several times error on payment process, but my last 5 purchased was just fine
I have ordered from StockX over and over. Always quality. Never fake!
Order came on time and in condition and it was quick and very easy to use the website to find the products i wanted
I got my sneakers on time, they are good quality authentic shoes. Will buy again for sure.
Good fast simple efficient trustworthy user friendly and would use again for sure
Seems authentic
I don't feel like typing a bunch of nonsense
Was a clean and smooth delivery but there was quite a lot of trouble in regards to finding our address so ended up waiting an extra day
Purchased a pair of Air Jordan 1 low Paris from StockX for $500. When I got them I thought they looked a bit off. The insole was falling out of the shoe. And they had this weird discolored stain on the inside. I took them to a store here in Chicago and was told they were indeed knockoffs. StockX says they don't accept returns. That I would have to resell the shoe back to them. So I tried doing that. Only to be told that they can not authenticate them. The same shoe they sell me as "authentic" now suddenly is not authentic. This still has not been resolved and now I am out 500 bucks for a fake a$$ pair of shoes
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this!
I liked the price policy and the large assortment. I was very pleased with the service and the store
I noticed that I mistakenly ordered the wrong size shoe once I placed my order then I immediately tried contacting customer support. There is no phone number, the bot ask and tells you in the "Help" center the only way to get assistance is if you've already received your item and the so called "live chat" never became available that they claim to have. All I wanted was to request a size change. No refund or exchange just simply size change. I tried this site to surprise my boyfriend for his birthday but NEVER again. I hate that their is no customer support available. Service is key.
We are disheartened to learn about your experience and apologize if you have not had the proper support from our customer service. That is not our intention and we do not intend to make purchasing difficult. Please be advised that we do have a stringent cancelation policy (https://stockx.com/help/articles/My-BidAsk-just-got-accepted-Can-I-cancel-it) in place to protect both our buyers and sellers. We apologize if the chat was not within working hours when you attempted to contact us with your concerns about your purchase. Please create a case with StockX.com/contact for further support. We would be happy to help you! Please kindly note that StockX is a middleman for buyers and sellers alike, therefore we do not hold inventory to be able to make a change to the size of your purchase. We look forward to hearing from you if you are needing further support!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Raquel, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!