StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The shirt is a little bit more oversized than regular fit so please have the product page reflect that!
Quick delivery. Very impressed and happy with my purchase
Satisfied with order. Hope to purchase from again!
It was a very easy process and my sneakers were delivered fast
10 out of 10. Very pleased with my product. Highly recommend
Received on time as expected. Great place to get shoes when stores sell out
Good shoes that were authentic and brand new. No hassle and delivery was quick
Items were in fresh condition. Nice and smooth purchase.
The shoes came within 4 days and I did not have any issues.
The back heel tab has yellowed quite badly for the shoe purchased. I did some research and found it was common even though the shoe is only 2 years old. Everything else was as expected.
StockX app is brilliant, and quick postal service, but was a little disheartened to say the least when my parcel arrived (chucked over my 7foot fence) into my rear garden, boxed was creased and far from pristine, felt like the shoes them self may not of been 100% dead stock, just a minimal dirty sole of the shoe. And a zip element of the trainer won't 100% close
Excellent as always! Super fast shipping or turn around time!
They Do not Authenticate their shoes Properly.Iam Proof in my 2022 transaction I ordered Nike Flight Posites and received Counterfeits. I reached out to Stock X who Does their own Authentication process and Allowed these Shoes to Pass as Authentic.Do not Buy Stock X
Hello Dominique, We are very sorry to hear you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.
Sizing on the website was a little confusing ended up with the wrong size. Needs to be a little clearer with UK and US size charts
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason,
Thank you for your feedback.
We apologize that this happened with your order. We do not deliver our own packages, so we do not have any control over how they deliver the package, and we are sorry that the carrier did not handle your order with care. If you have any other concerns about the order please reach out to us at stockx.com/contact.
Thank you