StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought a PS5 my order said total price $755.33 so I purchased it on June 6th 2022. 10 hrs. Later I get a call from my banks fraud department so I checked my account. They charged me twice for the Item at $755.33 costing me over $1500. 00. Their customer service number is always busy and you can't get anything taking care of through their sight. It just tells me I can't return the items I can only resale them so they can make more money. I have reported them to my banks fraud department and I will be filing charges and getting a lawyer to sue them for FRAUD! If they were a real company they would answer their customer service phone line and take care of their customers. DO NOT BUY FROM ANY OF THESE COMPANIES ESPECIALLY STOCKX!
I have not received my package yet, although it's showing as delivered. After investigating this, it turns out that the delivery driver stole the package, but the company cant call stock x to verify this information to them, so stock x won't file a claim for me to get my money back because it's past the 3-day window. Are you serious? A 3-day window? All I asked is for them to file a claim so fed ex can give me my money back since their driver took my package and stock x refuses to do so. Even on the "proof of delivery" it does NOT EVEN HAVE AN ADDRESS where the package was delivered! I will NEVER ORDER from stock x again. Bad enough I paid almost $300 for some sneakers that only cost $190 in the stores, but to just take my money and refuse to help me is messed up. STAY AWAY FROM THIS COMPANY! I ordered these sneakers for a special occasion for my daughter, when the shoes did not come, i had to hurry and reorder them so they would come in time. The first ones never came, and fed ex admitted their driver signed for my package, but in order for them to refund my money, they need stock x to file the claim. STOCK X REFUSES TO DO SO BECAUSE IT WAS PAST THE 3 DAY WINDOW. I cant help if an investigation takes over 3 days. THEY won't EVEN CALL FED EX TO CONFIRM WHAT IM SAYING IS TRUE, they won't even look at the proof of delivery to see it has not been delivered to my home. SO YALL TELL ME, ARE THEY WORKING TOGETHER TO STEAL OUR MONEY? WhaT OTHER REASON won't THEY HELP ME?
Hey Darshee, we are sorry to hear about this! Please note it is never our intention to upset you or make the user experience difficult. We always do everything in our power to ensure you receive your order as expected. We do advise customers to monitor their StockX email and tracking info for the delivery notification. This is also stated on our FAQ page at this link https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-or-selling-on-StockX. We appreciate your understanding!
I Bought the same product 2 times, and they didn't allowed to cancel the second purchase.The worst thing was realized that the product are FAKE! The seams are all crooked and poorly made!
Almost impossible to talk to customer service! Very disappointed 2 times
Hey Simone,
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!
Ordered online and it shows A165 etc! Did not say USD! Even at check out! But turns out its USD not Aud! Was charged 236 aud overall! You guys should be transparent to customers!
Hello Abril, We are very sorry to hear this. Please reach out to support@stockx.com/contact and we will be happy to look further into this for you. Thank you
It is excellent experience to sale goods on StockX. Confident and get Money fast after selling.
I sold a bag which is authentic, and it is unused with tag, but not a brand new. I guess it was shown on the store too long time. StockX returned it to me and it is very good to the buyer.
I purchased a pair due to a low dip in price and I regret it a great deal, I sincerely wish I would have waited before spending my money through StockX. Very slow and discouraging service..
Hello Calvin, We are very sorry to hear this. We can ensure you that our support team is not ignoring customer concerns and are working as efficiently as possible to answer all concerns and process all orders. Most orders are completed within 9-12 business days. Our goal is to fulfill orders within our usual timeframes. If you have any questions please reach out to support@stockx.com/contact we are always happy to help.We thank you for your understanding and patience in this manner.
Seriously Stock X Thank you, For letting me pull a Rabbit out my A? 2021 Christmas, PLAYSTATION(DIGITAL)5.
Spoke with jansel on live chat and agent ignored me for the entire time. Eventually got ismel on the chat and he made sure he did everything in his power to not assist with the issue. GOAT has way better customer service and way less fake shoes. DONT NOT USE THIS APP
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
When I put my bank details for bit I received a message saying you didn't collect your parcel you have to pay 2 $ to redeliver and then I wanted to pay 2$ and the bank send me 300$ for paying from chemist!
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
This Company is awful, I ordered Jordan 3s size 11 and was sent 11 1/2, I notified the company that the size was not what I ordered. I was give a Return Authorization code and immediatly sent them back. They only offered free shipping on my next purchase but it have been 6 weeks and I have still have not received credit or a refund. DO NOT BUY FROM THIS COMPANY
Hello Gerard, We are very sorry about this inconvenience. We will make sure you receive your refund and discount code. Please reach out to our support team via stockx.com/contact and we will assist you as quickly as possible. Thank you.
I did my first purchase on StockX for a pair of New Balance 550 Au Lait. The processing seemed to be going well with authentication process and shipping about 10 days according to the app tracking. Was getting excited to receive my sneakers. Unfortunately the shipment showed delivered, but I did not receive my purchase. After this being quite a disappointment for my first time purchase experience on StockX. Trying to connect with customer service through the chat has been a nightmare, after multiple attempts to connect, waiting in line and being disconnected halfway through the chat unresolved I must say it was absolutely some of the worst I have experienced to date. After I have spent approx. 6 hours to finally get to file a claim and to submit a affidavit. To then find out I have to wait another 10 days to process my refund. Probably not shopping there ever again.
Hey Steffen, We are so sorry to hear this and we hate that you did not receive your item. We will be taking your feedback back out to the team to improve your experience in the future. We thank you for using StockX
I purchased a pair of Nike Dunks from StockX for my Son's Birthday and look at this mess. Per StockX website no refunds or exchanges but we are welcome to sell them back? But why would I have to do that when StockX dropped the ball? This exactly why Nike is suing them now... this is RIDICULOUS & I'm pissed! I submitted all the pictures to StockX to let them know the shoes were fake, I was told their 'Sr Authentication' team would review my concerns. Well of course their Sr team concluded the shoes were authentic(Bullsh**). This multi-million dollar company is literally robbing people for their money, charging 3,4 and 5 times the amount (sometimes more) all to send a knock off. This is pathetic and really need to be stopped.
-Left shoe made in Vietnam, Right shoe made in China?
-Tag in left shoe stitched upside down
-Nike labels on the tongue are totally different
-Shoe strings are different
-Left shoe is heavier than Right shoe
-The design, stitching, look and layout on back of shoes are NOT the same
I DO NOT recommend using StockX
Hello Ruby, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
I made my order on may 07, and I got my shoes on may 11, excellent condition, original product and pristine...
My son ordered a pair of Nike Dunks for $249.25, we never received the shoes according to StockX the shoes were delivered to the wrong house and they where unable to get the merchandise back. My son worked really hard to get his shoes that never got delivered shame on you. SCAM don't buy from here.
Hey Gloria,
We are so sorry to hear your son's delivery didn't go as smoothly as anticipated. We completely understand your frustrations.
Please know carrier issues do happen and we sincerely apologize for any inconveniences this may have caused as we realize this is not an ideal situation. If in the future you notice that you have yet to receive a package despite the carrier marking it as delivered, we ask that you please reach out to us within 3 days of the carrier having marked the item as delivered. From there, we would be more than happy to file a claim with the carrier on your behalf going forward and offer any applicable accommodations and resolutions available.
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Best
Be careful using stock x if the item gets damaged in transport through them they assume you sent it to them damaged you get charged for failing verification then they send you back the damaged worthless item and on top of that suspend your account they take no responsibility when destroying you items
Hey Kristin,
We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that it is always best to retrieve a drop-off receipt from UPS in case any delays take place with the carrier. This way, you can always provide us with your drop-off receipt as proof that you shipped.
Also, we do advise for future reference that you take full and clear photos of the item: front and back, along with the box it is being shipped in. We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
Poor customer service
No return or cancellation
Profit over service to customer
They want you to resell through them if you are not satisfied or buy wrong items because they only make money when people sells through them.
Hey Rod,
We are sorry you feel this way. Since StockX is a live global resale marketplace and not a retail store, we do not have inventory to do an exchange. Due to the anonymous nature of our live market, we are unable to offer returns, exchanges, or swaps—including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
This also allows you the opportunity to turn over a greater profit than what you had originally purchased the item for as well!
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
Worst company I've dealt with ever. I had my sneakers canceled and they refunded me the same day. 10 days later I get the shoes, and then they recharge me for no reason without permission and I said I canceled my item and now you guys are recharging me and not refunding me. Under the law it states that a company cannot charge you for a item that you didn't order and that they don't have the rights to charge you if you didn't want it but happen to receive it later one. Staff was really rude when I was talking with online chat and ended chat when I was still taking with them and they were not helpful. Had to contact them more than a month and they kept saying a stock x specialist will get back to you and I haven't heard back from them. It's been almost 2 months and they are dodging my messages when I've bought more than 10+ pairs from them. I'm no longer a loyal customer and don't trust stock x. They are a company you don't want to do business with. Currently Ive filed a dispute with them
Hey Richard,
Thanks for the feedback!
We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that you reach out to our support team at stockx.com/contact for further assistance on your matter. They will be more than willing to assist you further and possibly escalate your case, if needed.
We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!
Please, if you have any further questions/feedback, please reach out to the same address listed above (stockx.com/contact).
Thank you!
I get an email stating my Ye T-shirt is delivered but nothing came. I have a doorbell camera that sends notifications when anyone comes near the door. Fedex tracking states it's dropped at the door at at 1:34 PM but no address listed. Nothing was there. Basically I got ripped off and robbed. Thanks stockX! No help from customer service, basically to bad so sad. I have escalated at FedEx for full return. NEVER DO BUSINESS WITH STOCKX
Hey Byard, we apologize that you have not received your item and any issues you encountered during this process. We are always happy to assist with the claim process. Per our FAQs and the agreed-upon terms, users are supposed to contact us within 3 days. From there, we would be more than happy to file a claim with the carrier on your behalf going forward and offer any applicable accommodations and resolutions available. For more information, please feel free to visit StockX.com/contact.
We requested a size 13 zeezy shoe after it was purchased it said that I ordered a size 5. I tried to correct it but it would not allow me to cancel. I tried looking for a way to contact stockx but there is no way to contact them. I find it Unbelievable that I could not make a correction 30 seconds after the purchase. I will stick with EBay in the future
Hey Ryan,
Thanks for the feedback!
We are sorry to hear that you placed an order for a size: 13 Yeezy shoe, however, after placement, it was notified that you ordered a size: 5. We are sorry to hear this and we understand your concern completely.
For further assistance with this matter, we kindly advise that you reach out to our support team at stockx.com/contact. They will be more than happy to review your issue and assist you accordingly.
Please note that due to the anonymous nature of our live market, we are unable to offer returns, exchanges or swaps—including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item! I will attach the link to our Return Policy FAQ below:
https://stockx.com/help/articles/Can-I-return-my-item-after-Ive-received-it
We hope this helps! Thank you for your patience and understanding and if you have any more questions/feedback, please reach out to the same address listed above (stockx.com/contact).
Thank you!
Bottom of my shoe soul came off less than a month, the shoes has to be fake. I would like a refund or exchangeSTOCKX
Hello Dorian, we're sorry to hear this!
After taking a look at the images you provided and the sneaker that you ordered, we can confirm that when buying older shoes off StockX, please be advised that shoes five years or older may experience structural weakness and a lack of durability. These issues often arise in spite of the conditions the shoes were stored in. Should you choose to wear a pair of older shoes purchased on StockX, we cannot guarantee the shoe's integrity long term. Additionally, as a two-sided marketplace, it’s important for both sides to follow through. StockX strives to uphold a safe and reliable experience for Buyers and Sellers. When you press Buy Now, or place a Bid, you’re signaling your intent to make a purchase. As we have already shipped this item to you, we are unable to offer a refund or exchange for your purchase. This is StockX policy and a part of our terms of service you agree to when you make a purchase.
If you have any additional questions or concerns, please do not hesitate to reach out as we are always more than happy to help by visiting StockX.com/contact or via our live chat function. Thank you for your understanding!
Best,
StockX
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hey Clancy, we are very sorry that you experienced a duplicated order/transaction. Please note that this can be caused by clicking 'complete Bid/purchase' more than once at the end of your order creation. Please know this is not typical at StockX, and is not by any means intentional. Currently we do not offer phone support, however we are available via email and chat at stockx.com/contact. Please reach out to us as soon as possible with details on your concern, and we will be happy to further assist you. Please know it is never our intent to upset you or create a negative contact experience. We are here to help and would be happy to resolve this issue together.