StockXReviews 2,459

No update after one week of purchase, waited two hours twice with their live chat and got disconnected both times. Not recommended.

TL; DR: StockX sold me defective shoes, refused to take them back or refund me, then refused to allow me to resell those same shoes.

A few months ago, I bought a pair of Jordan 11 Adapt - White sneakers through StockX for over $550, that were very clearly not deadstock condition, with scuff marks and yellowing on one of the shoes, in addition to the self-lacing function not working on that same shoe. When I raised this concern with StockX, they claimed I missed a mythical 3-day window to notify them of any issues with the purchase and repeatedly INSISTED that the sneakers passed all inspections, therefore they refused to refund me, but recommended I try to resell the sneakers if I wasn't happy with them. So that's exactly what I did... Just recently, someone finally bought the sneakers from me through StockX, so I shipped the EXACT same sneakers that remained COMPLETELY UNTOUCHED to StockX, only to have them turn around and tell me that this time the sneakers failed inspection, therefore they would have to cancel the sale and send them back to me. Please tell me how that makes ANY sense?!

Prior to this, I was an incredibly loyal customer to StockX, spending over $10,000 in a 6-month span on 32 pairs of sneakers, not to mention selling nearly $3,300 worth of sneakers through them during that same time. If they're willing to deceive and completely screw over a loyal customer like me, how do you think they're going to treat YOU?

Their customer service is also TERRIBLE. Once they have your money, they don't remotely care about you or any issues they caused. They took literal WEEKS to respond to emails when I was trying to initially resolve this situation, and when they did finally answer, they gave me the same, canned responses, never actually answering any specific questions or concerns.

My teenage son wanted to start using their platform as a way to sell shoes and make money. I let him to start off with 1 pair of shoes just to see how they handle business before he goes all in. It did not go well whatever. My son followed all the requirements, added bank info and they promised to pay him within 7 day days. Guess what my son was NEVER paid. We reached out to customer service serval times within 7 months and the customer service rep ( because they have no phone number to speak to a live agent) said time over time that they had paid him. That was a complete lie.My son was so sad that he didn't get paid, this would of been a great way for him to learn about how business and finance works at his age. After doing my research I had explained to my son how this company make millions of dollars and I was so sorry that they handle business in this unprofessional matter. I explained to my son they even though it was just 1 pair of shoes we still have the right to take them to court to get our money. I eventually filed a lawsuit against them for the money that was owed to my son and guess what, I received a call from a Heather McDonald (Sr. Paralegal) stating she is willing to pay me and give us a $25 gift card instead of going to court, I need this to be on their record. Why call me a few days before court trying to offer us money when you should of payed us months ago. The way they handle business is way out of order. I eventually told her (N0) and that I would se her in court. We went to court I stated my part and she was able to state her part. This is where she lied and said she was willing to pay us and offer us $100 gift card. How offensive was that, no thank you. We did win after things were settled but why did this business have to handle a simple transaction out of order. This is not right, I have learned, my son has learned about how lawsuits works and hopefully STOCKX will learn, pay people or keep going to court until you guys completely get tired and start doing right.

I ordered from them and it's been a month since I ordered and I still did int get ye don't buy here

DO NOT ORDER FROM STOCKX
FAKE AIR JORDAN 3 DESERT ELEPHANT
Order # - Order Number **************
Support - CRM # CRM: *******5451
Support - Order #4******* CRM: *******5658
I have been ordering sneakers from Nike, Footlocker, Flight Club, Kith NYC along with multiple main outlets for all my adult years but my far worst experience is with STOCKX. I have previously ordered from stockx and recommended them to friends overseas but here is where it stops. My Wife ordered the Air Jordan 3 Desert Elephant for my Birthday in the excitement and the reliability of checks I had faith in relacing I realized the left pair was defective, unfortunately I had already moved the Stock X verification Tag. But even presenting the Serial numbers on the Sneakers itself my claim was null.

Wish I would've read all the reviews before my order. Ordered my watch (including Processing and Shipping fee) -- my first ever purchase on Stock X, received delivery estimate and confirmation that the seller sent the watch to StockX. A week passes by, no updates and all of a suddent I get an email with "Order Delayed". No further details, no information. Good luck trying to get to chat with someone to get more information... you're left in the dark with the money taken. I would expect a lot more transparancy on "high value" purchases - ~500 dollars watch. The "contact" chat is designed to keep you in a loop of preset questions and answers to have you give up and not try to contact them.
I will contact my Bank and start a dispute on the charge. Hard to belive that such a "middle man" company can function legally... Would not recommend, will not use anymore! Once and never again!

"""""#""*"""Fashion nova toll-free number 9734. 175. 228.../////... 7765. 891. 155. Any time problem solve all card issued" anytime "problem" solve""" card payment""""

Worst company ever. They stole our shoes. We have a receipt from our shoes bought from nike. Listed them for sale on stock x. They got marked as having a manufacturer defect and denied. They printed the label but never dropped them off at fedex to return them to us. Then tried to say fedex lost them. And offered us 10% of the value because they were damaged. Sounds to me like an employee stole them. Dont waste your time with this garbage company

This is the second time I order air max 90 from you and they look horrible nothing like the picture. I want be ordering again.

Bought the shoes for school that started weeks ago and at first no problem until they were mailed to the authenticator and that's when problems started. They never updated that they received them and then when I messaged your company they told me they were delayed indefinitely that once y'all figured out where they were you would send them. Then you find them and send them to FedEx and put in a scheduled delivery time for another week away. So now not only are they 2 weeks late y'all did it intentionally. And you have had my money for weeks.

Worst company to deal with. Sends me trash quality sneakers. Nike text logo not finished. Stitches all over the place. Its bad. Need to wait long time for customer service, also delivery and such. And still. Customers service just wastes your time. Avoid.

Thank you Thank you Thank you! My about to be 12 year old wanted these soooo badly and they arrived days earlier than his September 11th bday in perfect new authentic condition! You guys had the best prices and quality!

Poor poor service. Every step of the process took a week. They verified shoes authentic and they sat and never shopped two weeks. Then they cancelled the order once leaving a bad review. Ordering said 7-12 days. It's been 30? Then the reason for cancelling was spiteful. Stock x clearly has the shoes since the already verified authentic. They return no correspondence. Order elsewhere. Scammers

My husband bought me a pair of retro 4's black cats for Christmas. Unfortunately they were the wrong size and it was going to be a hassle to return them. We decided to sale them ourselves and found the shoes were not authentic. We for sure got scammed by StockX and I would not recommend this company to anyone. Save your money and look elsewhere.

Wanted to cancel a sell and waited over 3 hours to talk to someone in the chat and they told me they couldnt gaurentee if there would be a fee or not 15 bucks 15% or none and my account could be banned. Guy had no idea and im sure thats not his fault but the policy makes zero sense. The item has not been shipped and shouldnt have been an issue to cancel. I will not be using stockX again.

I ordered yezzy boost 350V 2016/ 2022 on august 10 and they shipped August 13 within two days SAM EDELMAN boot and without verification tag. I contacted customer service and upload files what they need. And they replied that it doesn't match information with the order and they can't accept their fault. How do trust them for the future even the team doesn't do their job. Right now I am 100% feel inconvenient to using StockX app. And thank you for wasting my money and time. Please take care what you order in your future order.

I recently purchased a pair of shoes from Stock X. I changed my location and currency to AUD and prices were displayed as such BUT after I ordered them my bank account was charged USD. I have tried to contact them several times via email to cancel the order and be refunded. The live chat is pretty much non-existent. After 5 days they have still not responded to any of my contact attempts. VERY disappointed to pay such a high price for sneakers I could have got elsewhere MUCH cheaper.

I purchased my son these shoes after waiting for them for days we get received a email saying they had to find another retailer to purchase from them we began to wait for the shoes then today 8/19/22 we got another email saying they will be issuing a refund after waiting for the shoes for days this is horrible service from this company.