StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
StockX sells used shoes when they say there new and then they won't let you return the used shoes...
Never received shoes. Tracking shows they never even left the facility. No phone number to call. Email was useless.
Hello Caleb,
Thank you for your feedback!
We understand any concerns with this order you may have. We are currently experiencing a higher volume of cases which might be why there is no response to your case yet. Please allow us another day or so to respond to your case. If you do not hear back soon please reach back out to us at stockx.com/contact. Orders can take about 7-12 business days to complete just so that you are aware.
Thank you
Was a quick delivery but not overly happy with the shipping cost.
I spent $320 for the cherry dunks and they sent me fake sneakers I will never shop of stockx again I hope they get sued by Nike!
Hello Angus, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
I bought yeezys foam runners and they were real and arrived in 4 days. Best site to get sneakers. :)
The items arrived in great condition and arrived in time and definitely will order again
Delivery was quick and easy. There are different processes in the purchase and delivery, but they send you an email from each of them, which makes the purchase more secure. It arrived earlier than planned and I loved the sneakers
Loved how quickly everything worked with StockX however, my shoes arrived dirty and that just seems too gross to me. While they did check for authenticity, they did not check for quality. Little disappointed after I paid so much money.
Thank you for the fast shipping and delivery. Will do business with you again
Everything went smooth better than I imagined given I was a bit skeptical that it would work out but I'm glad this experience was pleasant and easy
Sent me an Aime Leon Dore Cap... which is defective. The first photo is what I was sent as apparently "authentic". The second photo is what is pictured both on StockX and on Aime Leon Dore's website. Not happy.
Hello Brendan, we're sorry to hear that you're unsatisfied with your item's condition received. Please reach out to our support team via http://help.stockx.com, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you!
I paid a decent price and the delivery was quicker than I thought. I still have to get them checked to see if they are real. No offense StockX.
Super sleek and cool. I appretiate the tags still being on them. I got the sand color from stock X too, but there was no tag or wrapping paper and they had a dirt scuff on the top of the shoes. So nice that these are new and clean.
It was good it did take a little bit of time but it came earlier than expected.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hey James, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!