- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Wanted to cancel a sell and waited over 3 hours to talk to someone in the chat and they told me they couldnt gaurentee if there would be a fee or not 15 bucks 15% or none and my account could be banned. Guy had no idea and im sure thats not his fault but the policy makes zero sense. The item has not been shipped and shouldnt have been an issue to cancel. I will not be using stockX again.
Tip for consumers:
Dont use unless your extremely lucky and nothing goes wrong because customer support is awful.
Products used:
Bunch of jordans
D hasn’t received any votes.
D hasn’t received any thanks yous.
D doesn’t have any fans yet.
D isn’t following anybody yet.
Empty.
I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of...
Hello DH,
Thank you for the feedback!
When you can not complete an order we will charge the penalty fee which is 15% of the total order transaction with a minimum charge of $15 and possible suspension. We do apologize that it was a hassle to cancel, but when you create an order it affects the Buyer when you cancel so we must charge the fee. Thank you for your patience in support as well. We are currently behind due to a higher volume than normal. Please reach out to us at stockx.com/contact with any other questions or concerns you may have.
Thank you