StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Good I liked that it came fast as well good experience overall I would but again
Good timing and I was happy with my Oder couldnt be more satisfied with my order
Was good, fast delivery, tracking order was perfect
The experience was great. The shoes came earlier than expected and in excellent condition.
Stock X tag of authenticity as well.
I appreciate it. Thank you.
Everything was as described with pretty good shipping! Will shop again thank you!
I wouldn't trust them to verify anything this is the second pair of shoes that they've sent me like that wouldn't recommend them
I have purchased $300 dunks and received an empty box. I've tried contacting someone on the website and just keep going in circles but not getting any help. Huge frauds!
Hey Beatrice, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. Please keep in mind we do not have control over what happens to the item once it leaves the StockX facility. Rest assured we are definitely willing to take a closer look.
Please know it is never our intention to leave any issue unresolved. In order to do that, I’m sending you this guide for you to properly fill in the form, and please use legible handwriting.
BOX 1: Type in your full first and last name.
BOX 2: Type in the state you live in.(No Abbreviations)
BOX 3: Write in the shipping address where the package was to be delivered including ZIP code.
BOX 4: Type in the date the tracking information shows your item was delivered in the following format: MM/DD/YYYY
BOX 5: Type in the name of the shipping carrier StockX used to ship your item to you.
BOX 6: Type in today’s date in the following format: MM/DD/YYYY
BOX 7: Type in your full first and last name.
And lastly, please remember that this document must have your actual signature at the end, so you can either print it, fill it out, and then take a picture, or sign it digitally (with your computer's mouse or phone's touchscreen for example).
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
Let's start with the good. Easy to use platform, quality customer service but one major flaw that means I will never return to their platform. After wearing my brand new lebron 19 shoes less than 6 times, the sole had a defect and the air max sole popped. After contacting StockX, they said they do not offer any returns or exchanges unless the item is unworn, has authenticity tags and was within 3 days of receiving the goods. The only problem, what happens when your shoes fail after wearing them? Nothing. No recourse. No one responsible. Just flushed $280 down the drain. Not impressed. Won't be returning to StockX.
Hey Gary, We are sorry to hear your purchase didn't go as smoothly as anticipated.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
As you have mentioned you had worn the item, we do apologize there was nothing we could do. Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects.
Thank you
If you purchase from Stock X and something happens to you package during shipping, good luck getting it resolved. They will skirt around to avoid finding a solution to the issue. Customer service is extremely poor. I will never buy through this company again.
Hello Stephane,
Thank you for your feedback.
We have clear policies when it comes to claims on our help site. Here is the link to that: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. We understand any frustration this may cause, but we have to follow these policies based on the insurance we have for packages.
Thank you
I saved money to get a new shoes.
I paid 269.91
But it was fake...
They stolen elementary boy's money.
OMG
Hey there, we're sorry to hear that you believed the item that you received isn't authentic. We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. So we can re-review your item, please visit our Help Page and create an inquiry: https://stockx.com/help/contact/buyer-promise. We'll be more than happy to provide additional support. We appreciate your patience.
Just a advice never ever biy anything from this piece of crab company, totally waste of money, they are nothing more than a crooks
We are disheartened to learn that you may not be completely satisfied with your recent purchase. We do require you to reach out to support to open an inquiry within 3 days of the item being delivered to you. We look forward to hearing from you at StockX.com/contact for any further assistance you may need.
My problem with StockX is a good 50% of the time StockX will send you fake items that are supposedly verified as authentic. The other half it is pretty decent when it comes to pricing and usability
I've ordered from here before my last final order. It's ridiculous that you cannot get someone on the phone and interactions seem very robotic. The first time I had an order and the shoes were warped or possibly worn I had no issue returning them once I sent a picture of all the things they requested.
I ordered Jordan elephant 3s and when I decided to wear them for the first time I felt the thread unraveled on the inside of the toe. I sent and email and all the ridiculous pictures multiple times. One email I received back said that it is a known defect and the person who responded would be upset as a sneaker head as well. They are in Whatever condition Stockx approves they can offer me a $20 credit for my next purchase. Why the hell would I want a credit for my next purchase when a $200 purchase was to no fault of my own defective. After letting them know I should not eat the cost of a defective item the response was we can give you a $20 refund. Every time after I responded to these ridiculous offers it was like I started the request a refund process over.
The lady I was chatting with today online advised that they requested additional information but I never gave it so my case was closed and completely disregarded everything I advised above. This company is trash. No wonder why people use goat or other sites instead. You guys should be ashamed of making a customer deal with defective items and telling them it's a manufactured defect so you guys cannot do anything about it.
If I could give negative stars I would.
Hi There, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers.
Prior to shipping items to you, we verify them in person with our industry experts.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes.
Due to being a live marketplace, some items will pass verification despite having some minor defects.
With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please continue to follow up with them regarding your concerns
Thank you,
StockX
Son loves the site. The shoes came as described and although shipping took some time I understand their business model and that's OK.
Hi Charles, we are sorry to see that there has been a lack of updates on your order.
StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.
We do not guarantee shipping information for any item until after and only if the item passes verification.
While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We currently have been experiencing delays n our authentication centers. This includes shipping and the verification process.
Please contact our support team via live chat or at stockx.com/contact for an update. They will be more than happy to assist you.
Thank you,
StockX
My bids were the highest bid on numerous occasions and I never did "win" the item. In the sales history it showed lower bids winning at the same time & item my bids were active. Customer service is a joke when you can finally get a hold of them. I wasted way to much time with StockX. I would look elsewhere!
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I purchased shoes and in less than 24 hours realized they were the wrong size. Contacted their customer support before the shoes ever arrived at stock x to cancel the order. They advised they could not cancel, even though the shoes never were received by them or shipped by them to me. When asked to speak to a manager, the service representative ignored my request. When repeatedly asked, I was refused and they just ended the chat. Horrible customer service and do not recommend this marketplace.
Hey I P.,
Thank you for reaching out to us in regards to your desire to cancel your order. We apologize for any inconvenience this has caused, however, our policy states that once an order is placed, we cannot edit or modify your order as it is matched with a seller for that exact style and size. To keep the integrity of our marketplace, and the fact that we do not hold any inventory like a regular retail store, we are not able to offer returns or exchanges. This is all stated in our HELP page regarding buying using StockX here:
https://stockx.com/help/articles/Can-I-cancel-my-purchase
Thank you for your understanding. We will be making sure your concerns regarding our customer service are addressed moving forward and appreciate the feedback!
If you have any other questions or concerns please feel free to contact us directly at stockx.com/contact.
Best,
StockX
If I could have given then a Zero, I would have. I ordered shoes for my son, they came from China, and were too small. I paid over $300 and when I ask to exchange for a bigger size, they refused. They were not helpful at all. My only option is to resell them on Stockx where they can earn ANOTHER 15%. THEY ARE A FRAUD AND ARE RIPPING PEOPLE OFF!
Hours on chat, multiple emails only to get a small refund. Dunk Low shoes coming apart where the laces go through the hole. They say they are sorry, but really not sorry. I will not be buying from them again.
Hello Jason,
Thank you for the feedback!
We apologize for any worry this order may have caused you. Our authentication team has deemed this order as passable as we do accept minor manufacturing defects with orders since it is considered "deadstock". We do not hold inventory so if there are smaller issues we can only give a discount code or partial refund if the situation calls for it. Please contact us at stockx.com/contact if you have any other questions or concerns.
Thank you
I sold one Funko over this platform last week and I received a verification fail email back as incorrect tags, materials, and/or substandard construction when compared to authorized, retail items as well charged me $15usd as penalty. This is the biggest joke I ever heard this year because I already sold two exactly the same Funko through stockx few months ago. The customer service do not want to help to appeal this but the T&C says I can. This is not about the $15 penalty it is all about the verification team, how they verify my item. They just simply send me an email without showing any evidences as they cannot provide any evidence to my genuine item. This platform is ridicules both seller and buyer do have any rights in here.
Hey Hanbo, We are sorry to hear your sale didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
Please keep in mind for future reference, that when you sign up for StockX and list an item for sale you do agree to our terms. The terms for Sellers include an agreement of a penalty of $15.00 or up to 15% of the list price if the item fails verification for any reason. Take extra care when listing your items for sale, and make sure to closely review your items to make sure they are in the correct condition. If you are ever unsure if your item will be accepted, you are always welcome to reach out to us for review. While we cannot fully confirm if your item will pass until we have it in our hands, we can give you a pretty good idea of what we will accept.
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for your feedback.
We apologize for any worry this order may have caused you. Please go to this web page and fill out the information to get the assistance you need: https://stockx.com/help/contact/buyer-promise. We take the authentication process seriously so please reach out to us so we can investigate this for you further.
Thank you