StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered one pair of shoes and was charged for two. When I reported it, I've have yet to talk to anyone and when I didn't respond to their email immediately, they closed my dispute.
The product came as exactly as described and was in perfect condition.
Good as always. Item as expected and fast shipping
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Everything about it was perfect. Got the shoes my girlfriend wanted my delivery person took it to my neighbor, but other than that it was perfect.
Everything went as expected. Once again an awesome transaction from start to finish.
This was my first purchase with them. Customer service was amazing! They updated me throughout the process and shipping was quick. Highly recommend and will be purchasing here again.
Awful at this moment my order has not arrived yet, never happend this before, in so mad because i was needing my shoes by this week
Hey Fernanda, not sure if that is the correct order number as it is not for sneakers but a Supreme Cap. I do see that the item under this order number was delivered to you on 11.28! If you were not able to receive it, please create a case at stockx.com/contact so we can begin an investigation. It's always our goal to get you the product you purchased, and we are never happy to hear that a Buyer did not receive their purchase. We appreciate having a chance to look into this further for you! Thanks for your patience as a valued StockX Buyer.
Always a good experience. Twice the sellers canceled on me but my money was refunded by StockX in days. I typically get my orders within two weeks and one order I got in 3 days.
It is my first ordering from this site but Zi was appreciative of the status updates I automatically received. I then made 4 more orders and anxiously awaiting delivery.
I am returning my shoes. Problem is now I have to bid again and hope to get a pair of the same shoes by Christmas!
I recently bought a PS5 over StockX. I must say that they keep you well informed all along the process from shipping to delivery. I must also clarify that since I bought the PS5 in the US but I live abroad, it took a while before I got my hands on the item and tried it therefore this review is coming in late. When I finally did try it (oct 25/2023), to my eye the PS5 seemed brand new - I think it is actually brand new - and in mint condition. However, when I plugged it in and connected to the internet, it wouldn't let me connect to the PlayStation network and would give me a message reading: "This PS5's services access is permanently or temporarily suspended". I've tried everything to no avail. I must clarify that I have not even been able to log into my PSN account, therefore the issue is related to the console itself. I contacted Sony's support team and their answer was that "the console was sold via direct.playstation.com, it was reported losta nd subsequently permanently banned from accessing the PlayStation Network."
What is very disappointing is that even though I am sure that StockX did check the cosmetic condition of the console and turned it on to see it was "functional", they did not take the 2 additional minutes of testing it would've taken for them to realize that the console had been bricked by Sony. Honestly, it only took me like 1 minute to get to that step when the error was reported. I believe that one thing is testing sneakers and a totally different one testing electronics. I feel this was a salient mistake in the testing process carried out by StockX, which is supposed to be part of their value proposal.
Now I will be stuck with a console working only for offline gaming and down a few hundred dollars in my pocket. Stay away from any electronics sales carried out by StockX. They may be good at selling sneakers, but clearly very negligent when testing an electronic product, like a PS5, whose functionality goes way beyond cosmetic condition.
Hey there, we are really sorry to hear that this was your Buying experience, and we want you to know it's not typical here at StockX. Please submit this inquiry to our Buyer Promise Form: https://stockx.com/help/contact/buyer-promise so we can assist with a return. Please note, the return label would be prepaid and you would not be charged to ship the item back to us. We do need the item sent back to issue your refund. We appreciate your patience and understanding, and look forward to hearing from you soon.
NEVER TRUST THIS COMPANY!
When I first searched this company to buy an expensive pair of sneakers for my grandson, it looked sketchy. I placed an order to purchase his dream Christmas present and received no order confirmation, no thanks for your order or any indication that the transaction went through. When I returned to the website, it showed that there was only one pair left. I tried to order again and about 10 minutes later received an email, thanks for your orders 3 minutes apart! I tried via chat, email etc to cancel the second order. I finally received an email response that they do not accept cancellations or returns. What a SHADY company! I would warn any to never purchase anything from Stockx.
Hi Lynn! We have just sent you a private message to attempt to assist you with a resolution. We look forward to hearing from you as soon as you can to look into this further. Or you can reach us at StockX.com/contact.
I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.
Hey M, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
I will not use this site in the future as I did not understand that returns were not allowed
The order came really quick i am a happy male person
I purchased my shoes and received an error message at first. I attempted to repurchase them, and the order went through the second time. I received only one email confirmation for my purchase. Days later I see 2 separate charges in my bank, and noticed 2 emails for shipping notifications. I reached out to customer service, and they told me they would send me an email about canceling the order. I received no such email, and now I have an extra pair of shoes that I didn't want.
Hey Zach, thank you for your feedback and I apologize for this experience. Please understand that cancellations and returns are against our policies. This information is made available to all buyers prior to purchasing. Therefore cancellation or return request are typically not performed or honored. However we have reviewed your case and you have an open case with our representative who have submitted an exception request to management. Due to the circumstances of the duplicate order. Please await an update from our team. Therefore your inquiry is actively being assisted. Thanks!
Fast, reliable and understanding customer service as well a variety of products on the website
This service sucks They never got back to me and i'm still wating after they sent me a fake item. Gota love stockx
Hey Aj, thank your for your feedback. We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. However we are happy to take look at any item you questions. Your account has been reviewed however we are not seeing any correspondence from you regarding this inquiry you mentioned. This is why you probably have not heard back. In order to better assist please complete our buyer promise return request form. We have a team that look into these inquiries specifically. Including our team from the facility who process items. Go ahead and submit the form. It will require you to add photos and concerns with the item. Once submitted the case is sent to the applicable team who will follow up with you via email. I have attached the link below:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Thanks!
I have been selling & buying on Stockx for kver 6 years & have had pretty good experiences minus some minor hiccups.
This last time I sold an item ( a Bape shirt still new with tags & original packaging) I gave it a once over then shipped it to Stockx fully expecting to be paid out. Well, a few days go by after the shirt arrived to Stockx with no update. I reached out & was told that my item failed because of a hole in the shirt. I was sent a picture & there is a big noticeable hole right in the middle of the shirt. Why would I put a hole in my own item then send it to be authenticated knowing it will definitely fail? Makes no sense especially given my great selling history.
Of course they had to pass the issue around to different departments so it can be "investigated".
Even after sending the receipt & a picture of shirt that shows that it did not have a hole, I finally get a message stating that my item failed due to use or manufacturer defect.
I am now being charged a 15% fee, my seller percentage fee will go up & I have a damaged shirt all because someone there mishandled it & somehow put a hole in it.
And of course their decision is the final word. After years of selling & buying with a good record, I am pulling my items from being listed & probably will not buy from them again. But they will not care.
Hey David, we appreciate your feedback and sorry to hear about this experience. We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hey Grady, we are sorry about this experience. After review, it does appear that you placed 2 orders for this item. Once an order is placed, we are unable to cancel it due to the nature of our live marketplace. This is in place in order to ensure the marketplace is as fair as possible for both the Buyer and the Seller. StockX strives to uphold a safe, and reliable experience. As a two-sided marketplace, both sides must follow through. When you press Buy Now or place a bid, you’re signaling your intent to make a purchase. As we serve as a platform that connects Buyers and Sellers, we do not hold any inventory, and therefore have no way to accept merchandise back when a purchase is no longer wanted. The good news is, you can always resell the extra item back on StockX. Thank you for your patience.