StockXReviews 2,459

This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells.

The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me

I ordered nike dunk low next nature white and black panda.
And I ended up getting the nike dunk retro back and white.
StockX didn't even try to assist me to fix my problem they encourage me to try and resale them on there website.
Referred me to there return policy and gave me a discount code on the next purchase as compensation for receiving the wrong Item.

I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.

DO NOT TRUST THIS COMPANY! Read BBB reviews first. Trash company. They damaged my shoes cancelled my order and sent back to me!This company does not even deserve one star. I have contacted them 4 times through their " call me back" process. They will not call me. They only send emails saying that they cannot help me. Fraud company, do not trust them. Now I'm out $150 and can't resale. I sent brand new shoes in perfect condition. They damaged them, cancelled my order and sent back to me. Now they refuse to call me, just keep sending me emails saying they can't help me further.

"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."

For Christmas I bought Nike Jordon 1's for my son. The purchase on Stockx cost $127.
My son in his excitement on Christmas Day took the tag off and wore them to his friend's house to show them off.
My son came back an hour later and pointed out that the shoes were counterfeit. And indeed they were. I did not ever think shoes could be counterfeit but these clearly were right down to the Nike check symbol cheaply attached to the side of the shoes.
I immediately contacted Stockx and Stockx told me because the tag was taken off and the shoes worn, they were mine, no return.
What? Were they planning to resale these shoes? I tried for weeks to get them to accept a return and even sent the shoes back so they could see for themselves how cheaply these shoes were made and how they were clearly not Nikes.
No go. My problem I was told. And my loss of $127.
It was my one and only Christmas present to my son. My son cried for a week. Horrific experience. You would have to be nuts to buy from this company considering how heartless and cold they are to the customer and how their bottom line is more important than humanity or compassion. And on to do this to my family on Christmas.

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

EVERYTIME my item goes to the NEW JERSEY HUB IT GETS EITHER CANCELLED OR LOST. I HAD to buy the item twice now because the New Jersey Hub seem to have serious issues. The seller does their part in shipping the item but New Jersey is to backed up. I've been buying only to get a cancelation that they lost the item in the warehouse for a month now.

I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.

I'm very upset with this company I spent $750 on their site for a bid and it got sold and cancelled on my end to another buyer, it's been now 10 business days and I have never received a refund. My bank says they don't have it. I keep asking them! They said there is nothing processing. Beware of this shady company. Emails are dodgy and customer service has NO pone number.

Terrible. Ordered shoes, seller was supposed to have shipped within 3-5 days, but never shipped even after 15 days. StockX says no matter what that they will send you a pair even from a different seller if there is a problem with the original seller, but they wouldn't because they would have had to pay the difference. I emailed with questions at least 5 times & it took 3-4 days for a response each time. So my son's Christmas present never came & they ended up canceling the order. This wasn't what we wanted because we originally paid $230 minutes after they were released & now (12 days later) those shoes are now reselling for twice as much and as stated in their policy they are supposed to get you the shoes you purchased even if they are costing more than what you originally paid. They lied & never lived up to their word or policy! Stay away & be aware. Use GOAT or EBAY instead.

I ordered an item over a month ago and it said it was labeled and ready to ship out then almost four weeks later it says it has been cancelled… love that!

I placed or on Dec. 15th and received on Dec. 22! Kept me up dated by email through verification and shipping process for both pair shoes! Shoes are real and new like ordered. The only issue is I should have went a size or 1/2 size down. Will definitely order again

Please note that if ANYTHING goes wrong with your order, this is a company that is designed to dodge all responsibility and has ZERO customer support. After trying for an entire day to get a response from chat, email or call back, I received an email asking to rate someone named Tina who allegedly responded to me. No one - named Tina or otherwise, responded to me. There are other reputable sellers out there - I've ordered from StockX before, and this is my first issue and am extremely frustrated by the lack of support. What are the ridiculous surcharges being used for?

Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.

Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob

Got what I needed. Easy as that. I looked up the sneakers and then I put a bid in.

I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...