StockX

Very unhappy. I bought a pair of shoes for my son who wears a size 11.5 men's shoe. After waiting almost two weeks he received a pair of shoes that are a 11.5 children's shoe. I know I selected the correct size when ordering. Filed a complaint, since there isn't any kind of customer service department. Tried to reach someone with their live chat feature but it is also just a computer giving generic responses. So far only thing I have heard from them is that they received my complaint and nothing further. I tried placing them back on the site to be resold In the hopes of getting some money back and they don't even have that size as a possible option for sale. Also like to point out that their actual customer rating is a 2.3. They have absolutely no good reviews on Google.

Item arrived damaged and stock x will take no responsibility to refund instead suggested I should resell on their site for less money and full selling fees. Absolutely shocking and disgusting customer service. They should be ashamed

I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.

I purchased, not bid, for a pair of shoes and accidentally ordered Mens. Caught it but nope can not exchange or cancel. But I can resell it on their site. This is bad service. Even a return with a restock fee would have been nice. Never will order from them. Bidding is a different game.

I am updating this and stating that StockX did infact, helped us out on getting the shoe purchase taken care of. I now give them a 4 star. The -1 start is due to the fact that we really had to work to get it taken care of. But was much appreciative.

Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value.

I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!

If there was any other platform where I could buy and sell sneakers with as much ease I would never use StockX again. Their fee structure is absolutely ridiculous and borders on predatory. Whether I'm losing $40 on a sale or adding $40 to a purchase, there's many times I have changed my mind while looking at the financial breakdown. I understand that businesses need to fund themselves but if there's a potential that I'm buying replicas instead of authentic originals from a site, maybe chill out out the fees then.

Easy and smooth shopping experience. Overall things could move faster, and there does seem to be some dead listing, like one bid was never acknowledged by the seller, and there was no buy now option with the desired price or reserve so that kinda sucked but the purchase I did make, aside from being a little slow through the process was good. I bought below retail but by the time you consider stockx fee and shipping I wasn't far from paying retail at all. Shoes I bought were 84 and normal retail is 120, fees did eat most of that middle ground….t

For selling my used sneakers, StockX has been the finest option I've found in the past three months that I've been using it. Once you've uploaded your photos, the procedure is quite simple and takes less than an hour.

When you order, you get a timeline that says the seller has 2 business days after you place the order to ship. I ordered a pair of shoes and they didn't ship in time. Customer service told me that this particular seller needed more time because of "carrier issues where he lives". So we gave it another 7 business days and still nothing. I was refunded and told if I rebought, I would be matched with a different seller. So I did and the exact same thing is happening. I'm being told it's a different seller but also with carrier issues. They won't switch sellers. They won't encourage the seller to ship. They won't refund my money. So…I guess I'll wait another 7 business days to see what happens but by then, it will be two orders, 1 month of waiting and shoes.

Warning - Do not purchase from StockX - Scammers! I never written a bad review, here's the first! They send multiple e-mails with confusing and conflicting information. I bought a pair of shoes, got 5 e-mails giving me conflicting info. I thought I didn't win the bid, so I went and entered another bid. Few days later, I get multiple e-mails advising I'm getting both shoes. Contacted support to see if I can get one of the transactions cancelled before they ship the product. Any transaction is final, contacting support is USELESS! Support has no power, just e-mails basically saying "they cannot do anything". I'm warning everyone to please consider before clicking any thing to purchase. Better website and great support is "Goat".

This was the 26 pair of shoes I bought from stock x. My 27 arrived today without a box top. Look at these shoes! The freaking blue sole crumbled apart and destroyed the shoes. I paid $275 plus their shipping for these shoes and received them five days ago. I put on to see how they fit and they started crumbling. Who the hell verified these? I mean I guess they verify anything to get your money. Pathetic. 27 pairs of Jordan's that cost me 4900 dollars and this is the service I get. It gets better you can't even call them. Pathetic

Amazed this business has not folded. Does not meet promised delivery times…just keeps sending messages that order has been delayed. No other explanation or attempt to fix problem with order costing almost $300. In the age of Amazon, this is totally unacceptable. Certainly learned the lesson to never deal with StockX again!

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

The exact second I pressed pay for my order I was emailed saying that during this window of time someone else has purchased my item, they still took my money though. The support was no help at all and now i have to file a dispute with my bank.

I was not happy with the shoes I received, since to me they did not meet standards for authenticity, plus they came with a small stain. I sent photos to them (one of which is attached below) and although I'm a repeat customer, I was refused both return for refund or website credit.
They just told me I could resell on their website and basically scam someone else.
Worst customer service ever and chances of fake products although they claim to have experts looking at authenticity.