Stately has a rating of 3.6 stars from 646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
I talked to Errika and she gave me a return slip to send back the things that didn't fit, im waiting now to see of she actually will take them back and send me an update on the things I corrected, I ordered the "Lux", expensive, bit hope it'd well worth the wait, I'll return with what happens and what choice did I make as to stay with this company or not
High end clothing. Great fits! Great selection and style. Clothing price is always over retail according to tags.
I replaced my outdated, loose-fitting, and un-coordinated clothes box by box. The value that I received in both clothing and time saved has been amazing.
We are so happy you love our service Steven! We appreciate you as a member and we are so happy you love our service as much as we do. We will be sure to keep it up so we can send more awesome items.
It seems that whoever picks my clothes does not take under consideration my notes.
I'm very clear when I state that I wear slim fit clothes and I still get baggy clothing.
We are so sorry about this Jose! We do see the notes on your account mentioning you would like to receive slim fitting items. Our member services team will be reaching out to you shortly for more feedback to turn this around for you!
It seems that my fashions correlate with my age. I'm not an "old" 58. More of a European aesthic is my scene.
I like the stylings and matches. Sometimes clothes need to be exchanged, (Sizing), but The exchange and customer service is very good
When orders are shipped, no notifications are given. Payment is withdrawn from accounts before product is shipped and can be inspected.
Received some great summer clothes with the ability to create three different looks for casual or a date night.
I love Stately as a service. They do a great job sending me up-to-date great fitting styles that keep me looking fresh and on point. I don't have time to shop, so I value everything they do for me!
Thanks for the love Brian! We are so happy you loved the items and we appreciate your feedback. We are so glad you are a member with us and if you need anything please let us know!
I've asked you not to send me anything beige or khaki? Like khaki pants...and you did. Again. I'm about to cancel my subscription. Are you listening now?
We are so sorry about this and we have added an extra note to your account to make sure we are listening to your preferences. We will be sure to share this with our styling team so we can make sure this is reflected in what we send you. Our member services team will go ahead and reach out to you within the next 24 hours so we can make this right!
I have been impressed with the stately products and service. Even when I have returned an item the service department has been very responsive
I have loved every box I have received so far. The clothes are stylish, I received a cool watch that goes with everything and I love the excitement of seeing what comes next.
Love to hear things like this Brian! We are so excited you are loving the stylish new threads we have sent you. We will be sure to share the kudos with your stylist. Thanks for being a Stately Member!
The material has not been great. The sizes have been strange. A XXL that is too large and then the next one that is too small.
GGeat set of clothes in this box. Not what I would've picked for myself but, everything looks great. Very happy
I am a big fan of the product most of my wardrobe is from you. The one thing I wish is that if there was something I enjoyed and want another pair I wish I could order that separately.
Thanks for the feedback Austin! We will be sure to relay this to our team because this would be a great idea. We do have our Out Of the Box store where you can buy select items by themselves without having a subscription!
What a great service, with busy schedules and a busy life. This helps out a great deal and the outfits that are chosen are spot on!
Most items were great and in keeping with my settings. A few odd selections though. Overall, good product for the money.
I have been thoroughly impressed with both the style and quality of the items I have been provided. I definitely am getting looks from the wife as she too is enjoying them as well.
We are so happy you love our service and are impressed with the items you are sent. We are glad we are sending you items you are a fan of and thanks so much for being an amazing member!
It is always a pleasure receiving a box from stately, the outfits never disappoint, always looking forward for my next box, never had an issue with my delivery
Thanks Cecil! So glad we were able to get you out of the mall and send items from top menswear brands straight to your door!
Love being able to get a variety of clothes that I may not have selected myself. It expands my selections.
Answer: Great question! At sign up you can select monthly or bi-monthly. If you need something a little different, feel free to reach out to our team via chat, phone or by emailing us at concierge@statelymen.com
Answer: You can definitely return the items for exchange. We do kindly ask that you provide detailed feedback so our team can make adjustments to your Style Profile and Additional Style Preferences, to assist with your exchange and future packages. Please visit: https://statelymen.com/pages/faq for additional information regarding our exchange process. Or feel free to reach out to us directly via chat, phone or by emailing us at concierge@statelymen.com
Thanks for the feedback Wesley! It looks like your package is in transit to us and your stylist will be working on your order to ship items back to you. If you have any other questions please let us know and we are happy to help!