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Stately Reviews Summary
Stately has a rating of 3 stars from 672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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Clothing is delivered in a timely fashion. Each item looks like it was designed for me.
We are so sorry to hear your box was anything less than amazing! We want to make sure our members are happy with the items they receive and will actually wear the items. We will be sure to share this feedback with our styling team and we want to hear more from you. Our member services team will be reaching out within the next 24 hours for more feedback!
I get charged for the items and don't receive my items for over 20 plus days. I shouldn't have to wait that long.
We are so sorry about this Frank! We appreciate you still being a member with us and our member services team would love to look into this to see where the ball was dropped. Thanks for being a member with us and we will be sure to follow up via email within the next 24 hours.
My box included a pair of shorts, A button down, short sleeve shirt, a short sleeve, T-shirt, a pair of khakis, and a belt. This box would have been perfectly fine probably a month or two ago At the beginning of the summer. However, at the beginning of fall, I was expecting something a little bit more seasonable. I feel as If my box was designed to get rid of the summer lineup and not take into consideration my location and the upcoming season.
We are so sorry the clothes you were sent were not in line with the seasons. We will be sure to share this feedback with our styling team to make sure we get this right. We also do offer exchanges and we would love to make this right with one for you. Our member services team will go ahead and reach out within the next 24 hours so we can help!
So I've received 3 boxes so far and your advertisement before I signed up said that I have 3 days to choose a particular "select your look" and IT NEVER gives me an option. It always says nothing in my size. I'm a large…. That's a typical size. Why is there never anything available. That was one of the reasons I left ThreadBeast to come to stately was for this option.
We are so sorry about this Dwayne! Typically looks are available based on your sizing and we will be sure to share this with our team so you can select a look for your box. We will go ahead and reach out to you via email within the next 24 hours so we can look into this.
Shorts were way to small. They were quickly able to offer an exchange for a different style.
We are so happy you enjoyed our exchange process Robert! We want to make sure all our members are happy with the items we send them and do what we can to make it as efficient as possible. Thanks for being an awesome member with us!
Stately scores a perfect 5 stars at charging my credit card but takes its sweet time in actually sending me any products (which I have not received yet btw) i gave them 2 stars as i figure i WILL ultimately get some kind of merchandise in the mail
If it takes you 2 weeks to send me anything I feel that you should wait that long to charge my card as well. If you need investors for the company... that is not what i signed up for
We are so sorry about this Issac! We do have a typically shipping time where we process your order and wait for items to be received from our brand partners. For our Presidential plan members we wait to curate your box until your consultation call happens. It looks like that is where the delay is coming from and we will have our member services team reach out to you via email so we can look into this within the next 24 hours.
I was not aware that a customer could not return items for a refund.
I received a box of clothes that was more appropriate for summer than the upcoming fall and winter.
If I am forced to pay and keep what is sent to me then obviously it has to be 100% what I want/need.
Thanks so much for sharing your feedback Brian! Anything helps with trying to improve our service, we do not offer returns for a refund however, we do offer exchanges and our stylist do a great job of sending you items based on your feedback. Our member services team would love to hear more from you so we can make sure we turn this around for you. We really appreciate you still being a Stately member with us so we can make this right!
Thus far I have been very pleased with the style of clothing selected. I have only had one situation where the style was not something I would purchase. Sometimes, the fit in pants may not always work, but I am leaning towards going up in size as a solution.
We love hearing this from our members Shawn! We always want to make sure our members are satisfied with their box and we will do just that to make it right. If you love pictures you see online be sure to screenshot those and add them to your style profile so your stylist can see what you are loving to try to send you something similar!
The quality and creativity of Stately products is a strong suit. I am trying different styles to get me out of my traditional wardrobe and it has awakened me to continue this experiment.
As a Presidential member I did expect better attention to detail. During my initial interview my sizes and preferences were noted. I'm 6'2" (taller than average). I gave neck and arm sizes along with chest and shoe sizes (13w). Not your traditional runway model. I hand no issue with pants sent to me because they are measured in inches. I continue to have issues with shirts as they are sized in generic terms of L, XL, XXL. Most clothiers know that generic sizes are not consistent. I have returned most shirts because one manufacturer's XL wouldn't fit a traditional medium. What I'm suggesting here is that an extra step to be taken to ensure the numeric measurements of a clothing product instead of an often inconsistent generic letter size. This would reduce costly returns and reduce customer satisfaction.
We appreciate the suggestion Gary and will be sure to relay this to our buying and merchandising teams. Our member services team would love to hear from you and they will be reaching out within the next 24 hours for more feedback! We are happy you are still a member with us so we can do what we can to make this an amazing experience for you!
Every package I get has been delayed no communication just poor customer service for amount of money I am paying.
We are so sorry you had a less than stellar experience. Our member services team would love to help, they will be reaching out to you within the next 24 hours to dig deeper into this.
I primarily started for more work attire, I have gotten great cloths but diffidently more on the casual side than business.
We are so happy you are enjoying the clothes we are sending in your boxes. If you would like more business attire feel free to reach out to our member services team to adjust your style profile or you can do this on your Stately Dashboard! Thanks for being a Stately member!
With my last delivery I could have done without the cap and the button came off the stripped shorts the first wear
We are happy to exchange the items you were not a fan of so we can send you items you will actually wear. We do recommend reaching out to our member services team so we can add more feedback to your style profile. Our member services will be reaching out within the next 24 hours so we can assist with your exchange!
I contemplated for weeks if I should sign up. And then I went shopping and was quickly reminded how much I hate shopping.
I love getting the box every month as the clothes look great and make me feel great!
I know nothing about fashion and yet I am now fashionable! Thanks Stately!
Look good feel good always with Stately! Thanks for being an amazing member and we will be sure to share this feedback with your stylist so we can keep sending you awesome boxes.
Last 2 packages I have received clothes with flowers stamped, can you please have more variety on the clothes you send me.
Thanks
We are so sorry about this and we would love to look into this for you so we can make this right. We do have an exchange process you can take advantage of. Our member services team will be reaching out to you within the next 24 hours to help.
I have enjoyed to date all the items that my fashion focal has been sending me. They all fit and while they are things I would not normally select myself they all look great on me. I have enjoyed branching out with these new looks and am getting a ton of compliments.
We are happy that you are loving the items you are receiving! We will be sure to let your stylist know and we are so happy to have you as a member with us!
The box was generally pretty good. There were a few things that were out of my comfort zone but I started this subscription to expand my wardrobe beyond its previously boring state.
We are so happy you loved your boxes and we hope to keep sending you more amazing items. We appreciate your feedback and we will be sure to share this with our team in the hopes of implementing some of these things. If you would like to share more feedback with us be sure to reach out to our member services team at concierge@statelymen.com!
I just received my third month subscription box, and I could not be any happier. My closet is being updated and I feel more comfortable and look great in the pieces I've been sent!
Thanks for the love Jerry! We will be sure to share this with your stylist and our entire Stately team. Thanks for being a Stately member!
Very personable team at Stately. They have sent me the clothing that I was hoping for to get the look that I was hoping for. Any items that I wanted to trade were traded quickly and the staff have always been pleasant to deal with
We are happy to hear you are enjoying our service from start to finish! We did update our exchange process so we are so happy you are loving that as well. We will be sure to pass this along to your stylist and our Stately team!
My orders that I receive from my personal shopper are outstanding and I like looking good
We are so happy you love our service Arnold! Thanks for being an amazing member with us here at Stately.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love that we can keep you out of those store Jacob and make shopping a breeze! Thanks for the love and so happy to have you as a member with us.