Stately

First, I asked for blazer/sports coat - didnt get it. First I was told you dont have them but you sell them seperately so are you misinformed or was I lied to? Second, I asked for pants, didnt receive pants. Why was I ignored? 3) you gave me shorts that almost perfectly match other shorts you've given me in the past. This was lazy work. 4) most egrigous - you gave me a T-shirt! Why would I want a T-shirt? I dont buy your boxes to get T-shirts!

Customer service in regards to picking clothing items for the customer is poor. I have received duplicates of items already sent on a number of occasions despite updating my preferences. Sad

I'm new to Stately and have received three boxes. I've been satisfied with all three, but this last one was fantastic! I choose my "look" and I love every single piece!

Tried Stately and never looked back. The clothing picked is great and I always get compliments. Would recommend to anyone looking to upgrade their wardrobe.

The customer service rep I had was awesome she made everything work out for me I had a couple of items that I did not wear but I had for a couple of 3 weeks and she worked it out where I could return them so I couldn't have been much happier

I have uploaded photos on two separate occasions and spoken to a stylist and I get clothes that either do not fit or are not my style. I keep having to return the clothes

Although some of the clothes were decent, my experience with Stately is the worst I have had with a company. I was charged a significant amount of money without warning when I was not expecting it; I have had more technical problems with Stately's website than any other I've shopped on, and I believe this to be the cause. Whatever the reason it happened, I let Stately know immediately that there was a mistake and that I did not order anything. Despite having weeks, customer service refused to do anything to resolve the situation, and I now have a box of clothes I did not order and do not consider my property sitting in my garage. I am open to speaking with Stately further, but currently feel I have been deliberately scammed, and am in contact with my bank over the matter.

If you are considering ordering from Stately, read their terms of service in its entirety; there is no official way to return items, no matter the circumstances. It is very easy for them to ignore changes to your subscription and then claim the right to take and keep your money, and other reviewers say that have had difficulty cancelling as well. Unless you would not notice over $175 disappearing out of your account all of a sudden, I recommend avoiding Stately.

The Stately team took the information I provided, built boxes that I personally would never find on my own, and have given me a style that makes me stand out.

Very disappointed with Stately's lack of concern in customer service. I received 1st package, and only one pair of pants fit. My initial package was held up because my concierge needed more information on my profile. My credit card was charged before getting this info, first bad sign. I updated my profile with all info they requested, and somehow my personal shopper sent one shirt, small size and another in XL. My profile clearly states XXL.
Another big concern and disappointment was the clothing material sent was cheap, nothing close To the quality Stately promotes on their site.
Unbeknownst to me, I was setup on a auto reorder when I made my first purchase. I noticed another charge from Stately hit my CC, and I immediately started emailing concierge to cancel my order. I sent five+ emails expressing my frustrations and pleading w/ Stately to not ship 2nd order and to credit my CC. I never received a real email, same auto reply every time and was unsuccessful getting this order canceled.
It's obvious Stately is a money grab setup, with zero interest doing the right thing, customer service doesn't exist!
BUYER BEWARE! You will be setup on auto reorder each month, after placing your first order. I'm still trying to figure out how this got past me, has to be something in small print (auto monthly reorder). Stately throws a bunch of cheap clothes in a box and will do nothing to remedy incorrect sizing, and they will definitely not work with you in anyway to cancel 2nd order, when attempting this before 2nd order was shipped.

I like the clothes but just wish the clothing brands were more diversified. Additionally, they send things that are unreturnable which can be frustrating especially if the don't fit.

My latest Stately box, like all boxes, arrived earlier than anticipated with an excellent selection and everything that fits well and looks well. I couldn't be happier!