Stately Reviews Summary
Stately has a rating of 3 stars from 664 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stately most frequently mention style profile, last box and credit card. Stately ranks 22nd among Men's Clothing sites.
I think that the outfits that are put together are okay. Sometimes the boxes are awesome and other times the boxes completely ignore the style choices that I have marked in my profile. I find myself having to return items in almost every box I receive. The return process is easy but it takes so long to replace items that I have already paid for. For example, I returned a couple of items on Oct 12th... I am writing this review on Oct 26th... The time between returning and replacing items is way too long.
Received my first Regal package and was provided a good variety of clothing, belt and mid-rise boot. The brands are well known and everything seems to mix well together and coordinate. Look forward to seeing a more business blend of clothing for my next package.
Thank you for sharing your thoughts on your first Regal package! We’re delighted to hear that you enjoyed the variety and quality of the items included. It’s great to know that everything coordinated well together! We appreciate your feedback about a business blend for your next package and will keep that in mind for your future selections.
I'm glad that I am able to return the items I do not want. My boxes are typically half horrible and half home run. I will continue for a while but until I purge my old clothes, it's getting pretty tight. The quality is questionable on some items as they don't seem to look the same after one trip to the laundry. For a shirt to cost $125 and not make it through a wash cycle is a concern, and of course, then it's too late.
Thank you for your honest feedback! We’re glad to hear that you appreciate the exchange policy and that you’ve had some hits with your boxes. However, I’m sorry to learn about the quality concerns you’ve encountered, especially regarding the durability of the items after washing.We take quality seriously, and your comments will help us address these issues with our team. If you have specific items in mind, please feel free to share those details, as we want to ensure you have a great experience moving forward.
We appreciate your support and look forward to helping you find more pieces you love!
I like the clothes a lot. I have been able to branch out of my "norm" and use some new styles. The issue is that (for example) I have asked that my pant size change to 32 versus 33. I have asked three times and yet they keep sending me the wrong size. I also noted that I live in Florida and it's Summer. Why would they send me a black suit coat. I don't need suit coats, I said that previously, they keep coming.
The shoes they send every month are nice, but how many can I possibly wear? It would be nice to be able to mix it up a bit. Overall the quality is good. I will keep the service so long as they start LISTENING to my requests.
I assumed it would be all "skinny" shirts and "skinny" pants. But being 60 years old, I was pleasantly surprised at how well everything fits me.
Thank you for sharing your experience! We’re delighted to hear that our selections exceeded your expectations and that the fit has been great for you. Our goal is to provide styles that are both comfortable and flattering for everyone.If there’s anything else you’d like to see or any feedback you have, please don’t hesitate to let us know.
I like the new options I have been sent and it has been a great way to update my wardrobe
Thank you for your feedback! We’re thrilled to hear that you’re enjoying the new options and that our service is helping you update your wardrobe. It’s great that you chose to compare us with other options, and we’re glad to have earned your trust. If there’s anything specific you’d like to see more of or any suggestions you have, feel free to share!
I love to receive the box, usually, all the clothes look great! When I needed any assistance, all the members were super helpful and nice!
Thank you for your wonderful feedback! We’re so glad to hear that you love receiving your box and that our team has been helpful and supportive whenever you needed assistance.
It’s great to know that you’re enjoying the quality of our clothing and are open to trying new styles. We’re here to keep providing you with looks that you’ll love! If there’s anything specific you’d like to see in future boxes, just let us know!
Whenever I've had an article that I was not happy with or needed an exchange their team members were very helpful and supportive throughout the process and until ireceived my replacement item!
I've been a customer for over a year and I've never been disappointed so far!
Thank you so much for your kind words! We’re thrilled to hear that our team has been able to support you effectively with exchanges and that you’ve had a positive experience throughout your time with us.
We truly appreciate your loyalty over the past year and are glad you feel you’re getting great value from our monthly boxes. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out!
I had a shirt that completely misshaped after being washed in cold water, low heat dry… and then got two more items of the same brand despite my issue.
I got charged $40 for a shirt because I initially was going to return it (with another item) but then asked to only return the one item.
I have asked for a refund and was told no.
I will be exploring other companies because this is a very disappointing experience.
For these prices, nearly $200/mo, I expect better quality and service.
Once they have your money, don't expect to get it back.
I’m truly sorry to hear about your disappointing experience. It’s concerning to know that you received items that didn’t meet our quality standards, and I understand how frustrating it must be to feel that your concerns weren’t addressed properly.
We strive to offer premium products and customer service, so I apologize for falling short in your case. Our member services team will look into your situation further to see how we can make this right for you.
I love the quality of their clothing! They have a great stylist and they really listen to what we want!
Thank you for your wonderful review! We’re thrilled to hear that you love the quality of our clothing and that our stylist has been able to meet your preferences. Your satisfaction is our top priority, and it’s great to know you feel you’re getting great value with us.
We appreciate your support and look forward to continuing to provide you with stylish, high-quality pieces!
Very good, but just wasn't aware that the clothing runs small, so I'm asking if you could change my size too XXXL from XXL. Besides that EVERYTHING IS AWESOME with your products.
Thank you for your positive feedback! We are glad to hear you’re enjoying our products. We apologize for the sizing issue and appreciate you letting us know. We updated your size to XXXL so you are all set.
Please let us know if there’s anything else you’d like to adjust or if you have any other questions. We’re here to help!
I have received essentially the same thing every order. I now have the same pair of pants in 6 different colors. At least the shirts are different. For a bit I was also getting shoes - again, I now have the same pair of shoes in 3 slightly different shades of brown. To get anything interesting you need the top tier but to do that means you will get a lot of repeats.
Thank you for sharing your experience with us. I’m sorry to hear that you’ve been receiving similar items in your orders. We strive to provide a diverse selection that keeps things fresh and exciting, so it’s disappointing to know we’ve missed the mark in your case.
Your feedback is invaluable, and I’ll pass it along to our team to ensure we enhance the variety in our selections. If you have specific preferences or items you'd like to see more of, please let us know via email—we’d love to tailor your future boxes to better suit your style!
Thank you for your patience, and we appreciate having you as a member.
The clothes are good quality. The speed of delivery is great. The only thing I would change is they do not send me the correct sizes.
Thank you for your feedback! I’m glad to hear you’re happy with the quality of our clothes and the delivery speed. However, I apologize for the sizing issues you’ve encountered. Getting the right fit is essential.
If you could share more about the specific sizing concerns, we’d love to make adjustments to ensure your future boxes are a perfect fit. Thank you for being with us, and feel free to reach out to our member services team for any adjustments you may need.
Your "design consultants" are not very good at what they do. Either they can't read or they don't follow instructions. Also, I've NEVER received so many XXL shirts that fit like shirts for little boys. Terrible
Thank you for sharing your experience with us, and I’m truly sorry that our service didn’t meet your expectations. We always aim to follow our members' style preferences closely, and it’s disappointing to hear that we missed the mark on sizing and instructions in your case. I understand how frustrating it must be to receive items that don't fit or align with your requests.
I also apologize for any delays in shipping; we're always working to improve both our service speed and consistency. Your feedback is important to us, and we’ll use it to make improvements in these areas. Our member services team will reach out to you to make this right.
Didn't get any emails for a long time. Suddenly started receiving like 4 everyday. I tried to unsubscribe but I guess in their world that means "Send me more emails." I just created a filter to where anything that even remotely contains the word "stately" straight to trash. You change the company name I'll change the filter. Ain't no limit of filters. Good day gentleman!
Thank you for bringing this to our attention, and we are truly sorry for the frustration caused by the emails. Please feel free to reach out to our member services team so we can look into this.
I have tried other clothing and styling services similar to Stately, but when I received my first box I noticed this was different and upon opening my box and trying each piece that this was a top of the line service. I could tell my box was specifically tailored for me based on my profile preferences, likes, dislikes, and overall personality. I am extremely happy and I just look forward to getting my next box.
So happy to hear this Vinny! We can't wait to keep sending you some amazing items. Thanks for being a Stately member with us!
I choose Stately because some articles are out of my comfort zone and your company works with good quality brands. Comfortable clothing and delivered in a timely manner.
Love this. Customer contact can be as heavy as you like. They always want feedback and actually react to it. Price per item is cheap, and better than anything I would have picked.
Thanks for the love Franklin! So happy you love the items we send you and glad we can pick some items for you that push you outside of your comfort zone. Thanks for being a Stately member.
I received 5 packages so far in the last year and everything I received was just fantastic! No need to spend hours at the mall anymore, the great stylists they have do the shopping for you. 😁
We are here to make your life easier and give you more time to do the things you love instead of shopping! Thanks for being a Stately member.
When I got my first job, I knew I wanted a clothing subscription box. After looking online, I chose Stitch Fix and I couldn't be more disappointed. The clothes were not my style at all and I was getting fall clothes in early August! Besides, the clothes inside wouldn't form an outfit (and I got outfit suggestions of more clothes I could purchase - instead of just sending them in my box). Also, I did not like the price and I got a 3XL button down shirt, even though I am a L. So, I quickly gave them up and tried Stately. I loved that the clothes inside made complete outfits and all the fit was amazing. Everything was my style and the price and value were great! I can't wait for my next box!
We are so happy you found us! Can't wait to keep sending you more amazing items for your job and thanks for being a Stately member.
This companies is terrible. The clothes are terrible, and you wiill not like 3/4 in your box. Also if you try to cancel they will try to make it as impossible as possible. Also, they will not refund you for anything. Had to dispute with my credit card to get refund and finally to cancel. They are terrible. DO NOT USE THEM.
Thanks for your feedback! We did look into the emails and you did request to cancel and our team cancelled your account within the same day when you reached out via chat. We also offered another option for you and since we are a recurring subscription service members select their frequency upon sign up until your account is cancelled. If you have any other questions or need anything from us please let us know.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your honest feedback. I’m glad to hear you appreciate the higher-end clothing we offer, but I’m sorry to learn that some of your boxes have not aligned with your style choices. We strive to curate outfits that reflect your preferences, and it’s concerning that this hasn’t always been the case.
I also understand your frustration with the exchange process and if you have questions about it please feel free to reach out to our member services team. If you have specific style requests or items you’d like to see in future boxes, please don’t hesitate to reach out. We appreciate your patience and hope to provide you with a better experience moving forward!