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California
1 review
0 helpful votes
Follow Amy J.
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Great service
August 31, 2019

This is a great service. Coffee is excellent, the website is easy to use, and delivery is exceptional. We have used them for several years and really like them.

Date of experience: August 29, 2019
California
4 reviews
6 helpful votes
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Want a cup of regular coffee at 5:45pm on a Saturday outing with the family at the largest coffee shop in the world? Well DO NOT go to Starbucks, they don't serve coffee at that time of the day due to cost effectiveness per one of their employees in a Houston Texas Starbucks shop. Kind of counter productive if you ask me not to mention poor company strategy. I suggest of you want coffee at any time day or night Dunkin Donuts has great hot and cold coffee. Most are open 24/7 and if not they DEFINITELY serve coffee till close because THEY'RE A COFFEE SHOP! Imagine that!

Date of experience: September 13, 2015
Texas
20 reviews
19 helpful votes
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Love it
July 23, 2020

Never tired going there and having my favorite latte. The only thing I wish is the prices to be lower. But still cannot resist visiting the place and have my coffee.

Date of experience: July 23, 2020
Georgia
16 reviews
11 helpful votes
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I'm in love!
July 16, 2018

This is my go to! I could never get my coffee the way I liked it and thanks to Starbucks, I am a repeat customer and their coffee makes me have the energy to get through the day!

Date of experience: July 16, 2018
Arizona
4 reviews
0 helpful votes
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Delicious coffee!
November 18, 2021

Delicious coffee! I always buy only Starbucks even when I travel! Despite the fact that I love the same as their coffee and buy home for the whole family!

Date of experience: November 17, 2021
Arizona
1 review
0 helpful votes
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It's coffee with blood. They support killing children in Palestine #genocideinGaza you have blood on your hands. Shame on you.

Date of experience: November 8, 2023
Georgia
2 reviews
0 helpful votes
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Me and my husband are living in Bluffton sc but we are always driving to Hilton to get caffeine because the customer service and the caffeine is the best from all the Starbucks from bluffton and Hilton the Starbucks is located next to Kroger and Belk

Date of experience: April 21, 2022
Germany
1 review
0 helpful votes
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Thanks
December 27, 2021

I drink coffee every day. I drink a lot of coffee. I really like your coffee. Your store is great. I often buy coffee from you. You are professionals.

Date of experience: December 26, 2021
Illinois
5 reviews
14 helpful votes
Follow Mike E.
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First, I am a former Starbucks Store Mgr. Starbucks has at one time been the top 10 companies to work for. Howard wanted you to feel like it was you home away from home. Hence, the motto "The Third Place" ie. Home Work Starbucks. And wanted to give the customer the ultimate experience.

Within the past couple years, I believe Howard forgot his motto. The new hire partner training centers have been closed. The smell of freshly brewed coffee has been replaced by a garlic sandwich. And the coffee is no longer brewed fresh. It sit in a carafe for a set amount of time. The stores are not nearly clean as they were, the partners are not as friendly, the procedures for store openings and closings on a daily basis have become unreasonable expectations based on the amount of time given by corporate. Hell, if we need toilet paper, we have to include it in our coffee/products order!

With over 22k stores worldwide, It's very clear, it is all about corporate and not the "personal experience".
In fact, a majority of Starbucks is through the drive though. Most stores have reduced the cafe tables by 2 to 3 per store. So, it's not about sitting and having a cup of coffee with a friend as it used to be. Howard would like all the stores to be drive through only!

Lastly, was was not terminated nor am I being negative of the company. I am simply speaking of my feeling towards my former employer. I really do care for and like Starbucks. I simply do not like where the company is headed!

Date of experience: August 21, 2018
Puerto Rico
1 review
0 helpful votes
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Bad
February 11, 2022

Good morning, in case it happened I just bought a tea here in this new Golden place out of Toa Baja, when young Gregorio goes, to collect before saying amount to collect tells me high you are going to tip and I comment no, He comes back and comments and I repeat, not then he tells me the total, I give him money and seeing when they give him the tea that he has to give me, I realize that all the employees approach him, they stopped to talk to everyone, two of the girls start dancing they went to work with other orders leaving the glass that I had to deliver to the front of the window, realizing, like any adult, that these young men or Gregorio made me wait when the order was ready, normally when it is by servi car we leave the change or leave extra. All this so that you do not leave a tip IN A SERVI CARRO. I am embarrassed that a good new business has employees like these, who with their actions seem to force the client to tip. 11:40 am. Starbucks

Date of experience: February 11, 2022
District of Columbia
2 reviews
0 helpful votes
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I have been a loyal Starbucks customer for many years. The drink I order costs $8.43 almost daily. I recently found out that the more loyal you are to them the more they take advantage of you and the cheaper they are with your "special offers just for you " that they send. I recently received one of these offers saying if I buy 5 lattes (the $8.43 drink I usually order) they will give me 80 bonus stars. So if I spend $42.15 they will give me 80 bonus stars which isn't even worth a free drink? Pretty cheap. Making it worse my daughter who rarely uses her account received a similar offer but hers was for 100 bonus stars if she purchased 3 lattes. WTF! Basically Starbucks is saying I'm a chump and they know I buy regularly so we can offer less to our loyal customers and try to entice ones who don't spend as much with us. Well I've got news for them... knowing this to be their mindset I'm moving on and will grab my coffee at home or stop at a competitor from here on. My account has four free drinks built up with stars and then I'm done. I have given them so much business over the years that the baristas know when I haven't stopped for a while and also know it's me when I order at the drive thru because of my drink order. Starbucks needs to learn that you don't take advantage of loyalty. Guess I'll have to find a new coffee brand for home use too since I've also bought their coffee for home use for years too. A rewards program should reward loyalty not take advantage of it.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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Found Glass in My Frap
June 24, 2022

I almost drunk a glass that was in my caramel crunch frappuccino... this is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it what's the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA
STORE NUMBER #14************** Case Number

Date of experience: June 24, 2022
California
1 review
6 helpful votes
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TERRIBLE SERVICE AT ******* VICTORY BLVD NORTH HOLLYWOOD. I WAS WAITTING IN LINE TO BE SERVED AND THE FEMALE EMPLOYEE KEPT ORGANIZING THE COFFEE BEHIND HER AND DID NOT PAY ATTETION TO ME AT ALL. TERRIBLE SERVICE.

Date of experience: July 11, 2014
Canada
1 review
1 helpful vote
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Disappointed
December 25, 2020

Before u start my wife goes to Starbucks on the regular and loves it them! Right now we are in a partial shut down due to covid.
As an owner of a snow clearing company we are out at all hours of the day and our trucks have large equipment like plows that dont fit in most drive throughs unfortunately. This past storm we were out plowing driveways and parking lots so people could get to work and do last minute shopping; we love the service we provide! After a 23 hour shift i went to Starbucks to grab my wife a gift from our son As i said i dont fit in a drive through, so i called to try and buy a gift card and tumbler and pick up at curb side only to find out i would have to download their app and input my credit card info to buy the mug, but the gift card could be paid for in cash inside as he was doing me a favor as im an essential worker. So i go and grudgingly download the app and do all the steps only to find out i cannot get a tumbler off the app and there was no way for me to somehow meet someone at the door to pay for these two items. We may be in a code red lock down but it is their decision to not allow walk in orders which limits certain people that either dont drive or dont fit in a drive through. They should have a plan b for those circumstances. This will in the future force me to look at other companies that are easier to work with.

Date of experience: December 25, 2020
GB
1 review
0 helpful votes
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Boycott Starbucks
December 13, 2023

Starbucks is hurting Palestine in the war by funding people who are committing genocide to Palestine, so boycott Starbucks.

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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Just saw a News Report about a Star Bucks employee who Posted they Spit in the Drink of Some they Disagree with Politically! The Store was Contacted about the Post and the Manager said He wasn't going to waste time Investigating or review Footage to Confirm or Not the Post from the Employee. I have visited Star Bucks many Time, BUT WILL NEVER AGAIN! This is beyond Nasty its Filth Nonsense, And So Is The Managers Response! I am sending this Report To Everyone I know! Hopefully They Past it On! Report https://www.youtube.com/watch?v=gcBGgX1OC9w&ab_channel=TheNextNewsNetwork

Date of experience: March 26, 2022
Ukraine
4 reviews
1 helpful vote
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It's my favorite coffee shop. They make the perfect pumpkin latte and this is my favorite drink. If you hadn't try it yet, i recommend you this drink primarily

Date of experience: June 11, 2021
Texas
2 reviews
10 helpful votes
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So friendly staff
March 1, 2017

I have never been treated badly in any of your shops, always helpful and kind.
Mean so much to me being an immigrant in this country.

Date of experience: March 1, 2017
Slovenia
4 reviews
2 helpful votes
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When I tried Starbucks coffee for the first time I was amazed: taste, aroma, consistency - everything just perfect. Moreover, pastry is awesome too!

Date of experience: February 13, 2020
Netherlands
1 review
0 helpful votes
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Starbucks are disgusting
February 19, 2022

Trafford centre, Barton Dock.

Starbucks are disgusting. After the tax evasion scandal they've now come up with a new sick scheme to make money and this time it's by scamming their own customers. They employed a new car park enforcement company & banked on customers not seeing the signs (they're obviously getting a cut out of the charges to their customers). Customers then get a ticket EVEN THOUGH THEY WERE A PAYING CUSTOMER and Starbucks refuse to help and lie saying that they can't help when that is actually a blatant lie.

Then when I emailed Starbucks for help they fobbed me off and lied to me and were really rude & dismissive towards me. They told me "lots of customers are having this problem but there's nothing we can do". I asked them "if you know your customers are receiving fines for visiting your store, why are you not doing more to prevent this and protect your customers? It's easy enough to train your staff to say "is that a large one?" But you can't train them to quickly explain the new car park rules?"

I can imagine people looking at the attached photo and saying "yeah but you were there for 2.5 hours". The reason I was there for all that time is because a friend, who'd moved abroad and had came back for 1 week at Christmas, had a very small window of opportunity to see me so we chose to meet in Starbucks. We purchased a drink for every hour that we were there. 3 drinks each which equals 6 drinks altogether. Are we really criminals for choosing to spend our time and money in this store? No. But Starbucks seem to think it's acceptable to treat us as such for doing nothing other than being loyal customers of theirs. Never again.

They didn't want to hear it when I told them via email and via Twitter. They just stopped replying to my emails in the end and also blocked me on Twitter. Disgusting.

Date of experience: February 19, 2022

Overview

Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
86
value
87
shipping
37
returns
42
quality
84