Really Satisfied With Drink of Cold Coffee in Royapet branch Store Assistant is All are good carring Finally Happy For this Moment

I am an original Seattle, Pike Place Market Starbucks store/customer, and once fan, circa 1970's. To my dismay, I don't recognize the corporate leadership and culture of Starbucks, today. It's as if Howard Schultz threw out the baby and the bath water, and the once Starbucks culture was flushed down the drain.

I am not a pro-union guy, and for the life of me, I could not understand why Starbucks employees were organizing, but, a series of recent experiences with Starbucks corporate headquarters, and corporate infrastructure and culture, and I get it, there's a mean, dysfunctional machine behind the curtain at the Starbucks of today. From what I can tell, Starbucks Chief Operating Officer, John Culver is a part of the problem, and not even remotely, a part of the solution.

First, it seems that the Front Facing conduit to Starbucks Customer Service is sourced to some offshore, foreign country. So much for Motherhood and Apple Pie, Red, White and Blue, Star-Spangled Banner, Starbucks, of the United States of America. Let me tell you, the quality of the personnel at this foreign-sourced Starbucks enterprise, plain, sucks. Over a series of 8 or 9 phone calls, over 2 or 3 weeks, I've talked to Bad, Bad, and Worse; the equivalent of Larry, Daryl, and Daryl, on the Bob Newhart Show (Bad, Bad and Worse Starbucks employees are dumb as rocks). On top of that, on two calls with Starbucks Customer NON-Service Department, there was so much background noise, that I thought someone on a cellphone, was answering Starbucks NON-Customer Service calls, from beside a baggage carousel at SEA-TAC Airport. But, to get to the chase, these alleged Starbucks customer service professionals were pulseless, cold-blooded, robots, who could care less about a Starbucks customer. My experience, attempting to talk to Starbucks Customer UN-Service was abominable.

Next, I sought the assistance of the Starbucks Customer NON-Service Department, when I was somehow locked out of the Starbucks APP on my iPhone, and the Starbucks website. I talked to multiple embalmers at the Starbucks Funeral Home and Memorial Chape; they were universally useless, and get this, the turnaround time for Starbucks to fix a technical, access issue, on their APP, or website, is 3 to 5 business days. I waited 3-5 business days, to be provided a solution that did not work; now I'm into Day 10, and I'm still without access, and no help from Starbucks.

Following Customer Advocate Extraordinaire, Christopher Elliott's lead, I contacted Mr. John Culver, Starbucks Chief Operating Officer, who was minted into that position 2 years ago, and that Mother Fu__ er neither acknowledged my email, or extended me the courtesy of a reply. So, yes, Howard Schultz threw out the baby and the bath water, and Starbucks once culture.

The process of advancing a consumer "opportunity" and complaint was rigged, dysfunctional, and a litmus test of what's left of the once culture at Starbucks. Nothing.

Starbucks is an embarrassment, and a beast that would be best served with euthanasia.

Yet another person with a Horrible Experience at a Starbucks... Specifically, the Starbucks at Johnson Creek Crossing in Portland, Oregon. I was trying to give my order at the drive-thru, but apparently the person who was taking it couldn't hear me very well. A short, decaf vanilla mocha non-fat no-whip. Still, she had every thing right but the vanilla, so when she asked me if it was right, I said "Everything but the vanilla." She said she was having trouble hearing me, so I said loudly "Va-nil-la!" She said she was still having trouble hearting me, and for some unknown reason changed the drink to a grande vanilla latte, so I said loudly "Moch-a!" and then asked her why she changed the drink/size? She said she more about not being able to hear me, so in a very loud voice I said "SHORT... DECAF... VANILLA... MOCHA. NONFAT... NO WHIP" At which point she said I was treating her badly and refused to take my order. After some pointless back and forth I asked for the manager. She claimed she was the manager. I asked for the contact information for her supervisor. She insisted that I come up to the window, and after waiting for other customers, I did, and she gave me the business card for her supervisor. I asked for her name, which she refused to give me because I was being "too aggressive". She also claimed that the name on her apron was not really hers. I asked for a way to identify her with the supervisor and she would only give me three digits from her employee number.

Suffice to say, after telling me multiple times she couldn't hear me and then, in a clearly passive aggressive manner, refusing to take my order when I tried saying it loudly enough so that she could hear me, I find it hard to imagine ever wanting to put myself through this again. It's a shame - after 30 years of patronage, I think I'm done with Starbucks over-priced drinks and childish staff. It's not the first time I've experienced immature Starbuck staff, but it will be the last.

Using my First Amendment Rights, these are my observations of a manager I had named Traci York when I was working at a restaurant in Mesquite, Tx called, The Blackeyed Pea.
I've had lady managers who were tough but were also polite, professional, very smart and compassionate. In fact, the greatest manager I ever had in my life was a woman named Debbie Carter which was at Neiman Marcus.
Unfortunately, the worst manager I have ever had was a women named Traci York who was vulgar, inappropriate, ill-tempered and treat people like dirt. She now works for Starbucks Coffee as a Regional Vice President of some territory of Texas.
As a proud gay man who has seen it all, I used to think she was just a misandrist, but after a while I learned that she was just a person who loved being an egotistical tyrant.
One time, when a waiter who was tired of her abuse quit early in the evening at our restaurant, I took two of his tables which meant that now I had six tables which means I had 24 people to take care of. At the time this happen she was in the back yelling and cussing at the Hispanic gentlemen who were our cooks at the time. We were very fortunate to have these hard-working men who were not paid very well.
I was a very good waiter and I never called in sick and I was always early for my shift. But when I forgot an order of child chicken fingers and didn't order them quick enough, Traci York wrote me up. But here is why I didn't jump quickly on getting the order of child chicken fingers in on our touch screens. Just when I was about to enter the order of the child chicken fingers, I witnessed one of the customers cause a mess when he accidently spilled his large glass of Coke in a major aisle that had heavy traffic. Quickly grabbing some rags, I got down on my knees and took care of the mess because I didn't want anyone to hurt themselves by falling on the red tiled floor. But when I tried to explain this situation to Traci York, she told me to shut up and that she didn't want to hear any excuses.
A week later, frustrated from the fact that our computer system was down and that we had to write everything out which slowed the rate of service, and the fact that she hadn't pushed hard enough to get the computer system fixed, I quit this horrible place and got a better job. A week later, a group of waiters and waitresses quit during a busy Saturday night.
Also, when I worked there, she forced us to have a "cleaning party" late at night but did not pay us a wage. In other words, we worked for free.
Also, she yelled and cussed at a short blonde new waitress who when carrying some small dishes slipped on a wet part of the floor and thus broken the dishes when she fell. Sad to say, Traci York was more concerned about the dishes than the person. And she was more concerned about the dishes because that could affect her store cost which could affect her yearly bonus she received.

I love the drinks but the price for the sizes you get is WAY too much and there pastrys arent that good so you shouldnt price 4 dollars FOR A BAGEL!