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StarbucksReviews 250

2.6

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Starbucks Reviews Summary

Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
88
value
89
shipping
38
returns
43
quality
86

We monitor reviews for authenticity

Maryland
2 reviews
4 helpful votes
Follow Jenna M.
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I'm unhappy with how the pricing has been as of late, I still enjoy the coffee I get at my location, I don't have to wait long either, but still it's just too much for what you're getting.

Date of experience: August 7, 2025
Virginia
1 review
0 helpful votes
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It's very sad because I like a coffee, but it'll be the employees that have attitude. They have to work on these skills as a customer skills. The sad part about it every time I order a coffee I leave a tip every time.

Date of experience: April 25, 2025
Illinois
3 reviews
1 helpful vote
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Everytime I go to Starbucks, it's really a gamble on how the quality will be, both in taste and service. My last few times have not been great. C'mon get your act together. Just because you're a behemoth doesn't mean you can't still offer a quality product.

Date of experience: April 10, 2025
California
3 reviews
4 helpful votes
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I went to the Starbucks today, Sunday, December 8,2024, at 1200 N. Sepulveda Blvd., Manhattan Beach, CA *******. Despite the fact that it gets dark outside about 4:30pm this time of year, Manhattan Beach Starbucks supervisor Aidan suddenly closed all the black window shades, making it depressingly, unsettlingly dark inside the Starbucks before it was fully dark outside. I asked Aidan why he closed all the window shades, and he said he was instructed to do so by Starbucks corporate for security. WHAT?! HOW IN THE WORLD DOES COVERING ALL THE WINDOWS WITH BLACK SHADES INCREASE SECURITY? IF ANYTHING, IT DECREASES SECURITY SO A THIEF OR KILLER CAN COMMIT HEINOUS ACTS INSIDE STARBUCKS WITHOUT ANYONE OUTSIDE SEEING HIS/HER ACTIONS, AND CAN RUN OUT OF THE STARBUCKS WITHOUT ANYONE INSIDE BEING ABLE TO SEE WHERE A CROOK OR KILLER IS GOING OUTSIDE!

WHAT COULD STARBUCKS CORPORATE BE THINKING TO COVER ALL THE WINDOWS WITH BLACK SHADES IN THE LATE AFTERNOON WHEN IT ALREADY GETS DARK OUTSIDE SO EARLY, THERE'S NO SUN, AND THE SHADES ACTUALLY DECREASE SECURITY!

Moreover, I called the Starbucks corporate customer service phone number *******282), and the person who answered IS NOT EVEN IN THE UNITED STATES! SHE'S IN A FOREIGN COUNTRY WITH A FOREIGN ACCENT AND NO KNOWLEGE OF STREETS AND ADDRESS IN THE USA!

SADLY, STARBUCKS SEEMS TO BE GOING DOWNHILL.

Date of experience: December 8, 2024
Bulgaria
31 reviews
6 helpful votes
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Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Date of experience: April 30, 2024
Armenia
12 reviews
3 helpful votes
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Starbucks Rewards is a fantastic loyalty program for coffee lovers. The app is easy to use, and I love earning points with every purchase that I can redeem for free drinks and food items. The personalized offers and promotions add value to my Starbucks experience, and the convenience of mobile ordering and payment makes it even more rewarding

Date of experience: March 28, 2024
RU
5 reviews
0 helpful votes
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Is it worth doubting?
March 23, 2024

Starbucks coffee is a real treat for coffee lovers! I love the atmosphere at Starbucks and am always happy when I can enjoy their coffee. They offer a wide selection of drinks, ranging from classic espresso to a variety of lattes and cappuccinos. I especially like their cold iced coffee - it's the perfect hot weather drink.
The quality of Starbucks coffee is always top notch - they use only fresh beans and professionally trained baristas to brew the perfect drink. Every time I order coffee from Starbucks, I know that I will receive excellent quality and a unique taste.
I recommend Starbucks coffee to all connoisseurs of good coffee - this is an excellent choice for those who want to enjoy a tasty drink and a pleasant atmosphere. Don't miss the opportunity to try their coffee, you definitely won't regret it!

Date of experience: March 22, 2024
Albania
6 reviews
1 helpful vote
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Ok
March 23, 2024

Starbucks is my go-to coffee shop for its consistently great coffee and cozy atmosphere. Whether I'm grabbing a morning pick-me-up or catching up with friends over lattes, Starbucks never disappoints. I appreciate the wide variety of beverages and the seasonal specials that keep things exciting

Date of experience: March 21, 2024
Poland
3 reviews
23 helpful votes
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Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Date of experience: February 22, 2024
Canada
11 reviews
4 helpful votes
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Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service.

Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to.

Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time.

Is this the new direction of Starbucks Canada? This is how businesses fail.

Date of experience: January 30, 2024
New York
1 review
0 helpful votes
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Cappuccino mediocre
January 3, 2024

Starbucks in Sudbury MA inconsistent quality of cappuccinos of recent. Far better at nearby Whole Foods who have a Cafe counter at front of store...open til 3...and for less $$$ than Starbucks.

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Never have stuff in stock
December 20, 2023

I have been to Starbucks and they advertise there cake pops but every time I ask for one they never have them it's bad advertisement

Date of experience: December 20, 2023
GB
1 review
0 helpful votes
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Boycott Starbucks
December 13, 2023

Starbucks is hurting Palestine in the war by funding people who are committing genocide to Palestine, so boycott Starbucks.

Date of experience: December 13, 2023
Washington
1 review
2 helpful votes
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I ordered a drink that was over $7 and it did not taste at all like it should have, brown sugar and coffee were both missing, tasted like iced milk. What a waste of money and since it was through door dash I can't even get it replaced...Got a lousy $2 door dash credit. Come on Starbucks this is not ok.

Date of experience: December 11, 2023
India
1 review
1 helpful vote
Follow Alka V.
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The coffee in Starbucks is bad. It does not have any taste or aroma. Each time I have had coffee, they serve coffee with no bean strength.
Unless they improve the coffee flavour, people are going to find other alternatives.

Date of experience: November 27, 2023
RU
2 reviews
2 helpful votes
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Mehh..
November 11, 2023

It works, if im really in a rush and just HAVE to get my caffeine dose ahaha! But, would choose any local coffee shop any day. Although, their pumpkin spice drinks are top tier.

Date of experience: November 9, 2023
Arizona
1 review
0 helpful votes
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It's coffee with blood. They support killing children in Palestine #genocideinGaza you have blood on your hands. Shame on you.

Date of experience: November 8, 2023
New York
3 reviews
2 helpful votes
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The absolute worst starbucks company in the world. Poor customer service and horrible services. I went to 2045 Broadway, New Yor,NY store was closed on 10/10/2023,and Staff was in store behind counter at 9am. I contacted Starbucks and customer service representing stated for your inconvenience. I'll load 12 dollars to your gift card this was a lie. I've proof of the call on my phone with date time etc. I went to purchase some coffee on 10/23/2023 and nothing was loaded called I'm received the run around. This is unacceptable. Stop lying to customers and of course have proof. I don't recommend Starbucks how they treat their customers. This was an absolute embarrassment to not have money loaded which was promised when ordering. STOP THE LIES TO CUSTOMERS. TREAT PEOPLE THE WAY YOU WANT TO BE TREATED.:: :(( (((((((((((

Date of experience: October 23, 2023
Australia
1 review
2 helpful votes
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Rip-off
October 21, 2023

Purchased a drink without the ice. Was provided half a cup. Spoke to them and asked if they thought it was acceptable and was dismissed… absolutely appalling customer service… I didn't want half a cup of ice..

Date of experience: October 21, 2023
Oregon
1 review
0 helpful votes
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I love your coffee but due to the unions stance on being pro Homus I have stopped bying your coffee. Is there away to find non union stores. If I knew that they are non union I would go to that store to buy my cup of coffee

Date of experience: October 20, 2023