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How would you rate Starbucks?
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Utah
3 reviews
0 helpful votes
Follow Amelia S.
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Price and Quality
October 28, 2018

The price and quality is two mains things here. First, quality is not bad, it's not "perfect" but it's okay.
Second, price... The price is really really overpriced a lot, why you have to pay 6$ for cup of coffee? I don't know. Pretty much I like Starbucks, but at the sime time they drive me crazy for their prices

Date of experience: October 26, 2018
New York
2 reviews
0 helpful votes
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Great coffee for a great price. Starbucks is my favorite coffee shop where I have my morning dose every single day. Cheesecake or a sandwich next to my drink is always nice and I am completely satisfied with the services and products. Thanks for making my morning routine special!

Date of experience: October 18, 2018
Singapore
3 reviews
1 helpful vote
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Horrible
March 25, 2021

Horrible, $5.36 for a fake ham and egg, cheese tasted spoiled, ham must have come out of a trash dumpster, and the egg I think is a rubber dog treat, beware of this sandwich, if this is an example of there food quality I am sure the rest is no better!

Date of experience: March 25, 2021
Oklahoma
22 reviews
61 helpful votes
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Dedicated Starbucks addict here, but just like the quality of your drink can different depending on the barista that makes it, your quality of service when it comes to any issue that customer service helps you with can differ. You will always get a response within 24 hours, which is very nice, and generally you get the help you desired, which is even nicer.

Date of experience: March 2, 2017
New Jersey
1 review
1 helpful vote
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Rip Off - Gift Cards
September 17, 2023

Purchased a gift card in Canada with US dollars - was assured by cashier and manager I would have the full value when returning to US - when I got back to US and gave as a gift it only had $14.55. They charged me in USD but only gave me 20$ Canadian in value. When I contacted Starbucks they gave me the run around. This company steals enough from the public already.

Date of experience: September 17, 2023
West Virginia
114 reviews
247 helpful votes
Follow Mountain S.
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It is no secret that I really do not like corporate chains, but Starbucks is an exception.

Their little cafes can be found in most downtown areas of cities, in airports, and generally scattered here and there. Their pastries and craft sandwiches are wonderful.

People say that their coffee tastes as though the beans were burned -- I would not know about that. But I can vouch for their cold coffees and bottled frapuccinos -- I love the Vanilla frap.

All in all -- a wonderful exception to corporate America.

Their early logo raised eyebrows... I include it below.

Four coffee beans for Starby.

Date of experience: November 6, 2019
Seychelles
2 reviews
0 helpful votes
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Best coffee in town
April 2, 2019

Seriously the best coffee in town! Always great service from the staff, they really know their stuff about coffee too which makes this place stand out among the crowd. This place is unique, I love the regular coffee.

Date of experience: March 31, 2019
Florida
1 review
0 helpful votes
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Bad customer service
August 30, 2022

Today 8/30/22, I visited this Starbucks Store 7141 E Fletcher Ave
Temple Terrace, FL *******
I ordered a caramel macchiato iced tall. This is my favorite drink I always ordered so I know how is supposed to taste. But today it was a big disappointment not only on the coffee but their service and how they handled my feed back after questioning the coffee having too much milk more than usual. Their respond was well next time you should pay to have an extra shot of coffee so it won't taste like milk so much. I was shocked by this decided to toss the coffee and ask for a refund back to my card. This is not the way to talk to a customer, nor they will continue to have my business.

Date of experience: August 30, 2022
Canada
1 review
0 helpful votes
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Store Lundys Lane and Drummond Store Niagara Falls, Ontario
Barristra Anna diffused another staff meltdown when preparing my tea. She stepped in and took over and diffused the situation. I am thankful for all the frontline workers at Starbucks. Anna is far beyond what is expected. Anna is friendly, interactive, professional and always is aware of everything that is happening behind and in front of the counter. She takes an interest in all customer satisfactions with all drink choices. Anna is kind courteous and a beautiful smile. May all your employees learn from the example Anna is demonstrating on excellent customer service and management style. Thank you Anna!

Date of experience: November 3, 2020
California
13 reviews
23 helpful votes
Follow Kira V.
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A few weeks ago, I went into Starbucks on Main St, in Brighton to study for my college psychology class. I ordered a pumpkin cream cold brew after a friend recommended it. When I got my drink, it looked very professional with the different layers of coffee and pumpkin cream. I stirred the two layers satisfyingly together and then took the first drink and I fell in love with the drink. The texture and taste were so creamy. The atmosphere was perfect for studying. I would 100% recommend the pumpkin cream cold brew to anyone who enjoys coffee or if you are looking for something different than the Pumpkin Spice Latte.

Date of experience: August 11, 2020
New Jersey
3 reviews
1 helpful vote
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Solid Coffee
March 7, 2019

Still my favorite in NY. It's always busy so you know it's good ( and will keep kicking) but not so busy that you can't get seats. Soild muffins, good coffee, great service, polite, patronage. Just perfect. Will come back soon

Date of experience: March 7, 2019
California
3 reviews
3 helpful votes
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I went to the Starbucks today, Sunday, December 8,2024, at 1200 N. Sepulveda Blvd., Manhattan Beach, CA *******. Despite the fact that it gets dark outside about 4:30pm this time of year, Manhattan Beach Starbucks supervisor Aidan suddenly closed all the black window shades, making it depressingly, unsettlingly dark inside the Starbucks before it was fully dark outside. I asked Aidan why he closed all the window shades, and he said he was instructed to do so by Starbucks corporate for security. WHAT?! HOW IN THE WORLD DOES COVERING ALL THE WINDOWS WITH BLACK SHADES INCREASE SECURITY? IF ANYTHING, IT DECREASES SECURITY SO A THIEF OR KILLER CAN COMMIT HEINOUS ACTS INSIDE STARBUCKS WITHOUT ANYONE OUTSIDE SEEING HIS/HER ACTIONS, AND CAN RUN OUT OF THE STARBUCKS WITHOUT ANYONE INSIDE BEING ABLE TO SEE WHERE A CROOK OR KILLER IS GOING OUTSIDE!

WHAT COULD STARBUCKS CORPORATE BE THINKING TO COVER ALL THE WINDOWS WITH BLACK SHADES IN THE LATE AFTERNOON WHEN IT ALREADY GETS DARK OUTSIDE SO EARLY, THERE'S NO SUN, AND THE SHADES ACTUALLY DECREASE SECURITY!

Moreover, I called the Starbucks corporate customer service phone number *******282), and the person who answered IS NOT EVEN IN THE UNITED STATES! SHE'S IN A FOREIGN COUNTRY WITH A FOREIGN ACCENT AND NO KNOWLEGE OF STREETS AND ADDRESS IN THE USA!

SADLY, STARBUCKS SEEMS TO BE GOING DOWNHILL.

Date of experience: December 8, 2024
Canada
1 review
1 helpful vote
Follow Diane B.
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Have been going there for years and the coffee keeps getting worst and worst. People that have no training whatsoever on how to make a latte or a flat white but charge u for it. It's nasty. Train your people.

Date of experience: November 13, 2022
Illinois
1 review
0 helpful votes
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Never got a good cup of hot mocha from any Starbucks. Like they don't want to put any chocolate in drink, but tie a string around a bar of chocolate and dip it 3 to 4 times on cup and give it to you. As much as you pay, you would think they would figure out how to make decent cup of mocha

Date of experience: February 16, 2023
Maryland
10 reviews
14 helpful votes
Follow Galina Y.
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My review just about Starbucks ice coffee.
I bought 2 iced coffee, and a few minutes later we have a half glass of ice in every glass. So, you received just half glass coffee and another half - an ice.
I'm not satisfied to buy $2.47 for ice (one coffee costs $4.93).

Date of experience: July 11, 2017
Louisiana
6 reviews
7 helpful votes
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Good but not great
August 19, 2019

Starbucks's daily coffee is good but not great. I always order a Tall Blonde Roast with no cream or sugar. I like the taste of it that way, but sometimes I'm not very impressed with the taste and quality of the brew. Their baristas are extremely efficient but not all of them are friendly, I think Peet's Coffee is a better option for true coffee lovers.

Date of experience: August 18, 2019
Massachusetts
1 review
0 helpful votes
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Cappuccino mediocre
January 3, 2024

Starbucks in Sudbury MA inconsistent quality of cappuccinos of recent. Far better at nearby Whole Foods who have a Cafe counter at front of store...open til 3...and for less $$$ than Starbucks.

Date of experience: January 2, 2024
India
10 reviews
1 helpful vote
Follow Emma R.
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I have been going to Starbucks for years and I love this place so much. I love the quality of their coffee very much. They also have the best workers, and they are all polite and supportive. This is one of my favorite places ever.

Date of experience: September 22, 2020
Florida
1 review
0 helpful votes
Follow U B.
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This is the review on Starbucks store # ******* University of Central Florida, Orlando, Student union, 2nd floor. The staff in this store are extremely rude treat customer with a discriminatory behavior. You will feel "White racism" and "Black rudeness" by the staff in this location.
Please stay away from this Starbucks store.

Date of experience: January 6, 2022
Arizona
3 reviews
2 helpful votes
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Best experience
June 10, 2019

Great coffee, really liked the chocolate muffins. The decor of the cafe was also really good and had great vibes.The location was spacious, providing a feeling of liberty, the selection backdrop music was modern and has been in the ideal decibel. Food was yummy and in generous part.

Date of experience: June 10, 2019

Overview

Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
86
value
87
shipping
37
returns
42
quality
84