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Galina Y.

2
Level 2 Contributor

Contributor Level

Total Points
914

10 Reviews by Galina

  • Academy Sports & Outdoor

2/18/18

O'Rageous it's brand of company Academy.
I bought a O'Rageous sun hat from natural straw for $9.99. The hat has a bad quality, a straw began to broke so fast. I wrote to the company, and they give me about $5 off.
But be carefully to buy items here, most has not so good quality, need to detail check.

I didn't receive a sandals from my order, and the customer service refused to help or send the sandals again.

Service
Value
Shipping
Quality
  • Rugs USA

10/24/17

My true and experience is a very bad quality rugs and poor customer service. If you buy a rug, you lost your money.
I bought the wool rug. The rug lost so much wool, and continiue to lost. In the room is dirty. My son have a heavy breath.
But the customer service didn't help me. It' deceitful company. You may to see, that you can to write a tue about a rugs on Rugs USA Facebook page, they accepted only 5 stars reviews. People lost money with this company.

Note: I received an email from Rug USA today. It's below. This email means - no any warranties, you buy "cat in a bag". Safe your money, don't buy in Rugs USA.

OCT 24,2017 | 03:27PM EDT
Darlene P. Replied:
Thank you for your response. The company's website makes mention of it's policy concerning warranties expressed or implied beyond the 14-day return policy period stating:

" Rugs USA makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials or products included on this site. To the full extent permissible by applicable law, Rugs USA disclaims all warranties express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose."

You may reference the is via the following link:
http://www.rugsusa.com/rugsusa/control/legal

Service
Value
Shipping
Returns
Quality
  • Clarks Shoes

10/18/17

My rate is 1 star for quality and for customer service. I bought Leisa Daisy Woman Sandals, and wore it less 2 months. The sole cracked inside. The customer service refused to exchange the defective sandals, just give 50% discount for new purchase. Never buy in a future.

Service
Returns
Quality
  • Clarks

10/18/17

My rate is 1 star for quality and for customer service. I bought Leisa Daisy Woman Sandals, and wore it less 2 months. The sole cracked inside. The customer service refused to exchange the defective sandals, just give 50% discount for new purchase. Never buy in future.

Service
Returns
Quality
  • Oral-B

8/6/17

I found a mold in my toothbrush. I cleaned up my toothbrush, and it looks like clean. But I dropped the toothbrush head, and saw a black mold. I'm sending a pictures.
I wrote to Oral-B customer service. The customer service wrote me: Clean the unit with a damp cloth. And said, that I'm a bad housewife - "While this issue is very rare, it can occur if the brush is stored in a location that is exposed to mold and bacteria..." What's mean? Where is this location?
And I received coupon $7! For buy 4 brush heads. They really know the prices in a stores)
The customer service works really awful. And I will not recommend this company in future.

The last news.
I changed the toothbrush head, and less than 2 months after use it - again mold.
I add a new pictures here (#4-6)

  • Sleep Number

7/12/17

We bought the iLE bed in May 2015. After about 3 months the cover was torn, and we understood, that the right side didn't work and lost an air. The coverlets torn, the foam torn. You pay a big money for cheap stuff and a poor service.

I called to Customer service in September 2015. I wrote emails. They asked the pictures, I sent the pictures. But Sleep number can't receive they, because The mail system <*******@selectcomfort.com>: message size ******* exceeds size limit. And Sleep number ask again and again the pictures, but their email box was full and can't to receive a new emails.
After they started to ask a questions. I answered at least 10 times for all their questions. But Sleep number repeat and repeat the same questions. After I understood, that they will send me a new parts. But it was not true. I didn't receive nothing.
Then my child became seriously ill, and I temporarily forgot about them. When our family situation stabilized, I wanted to break all relations with the company Sleep number. Because it's a terrible service.

What now? Sleep number lost my emails, and said, that they didn't know about my problems. Now they ask, that I can to pay for their defective parts.

And you know, that the 25-years warranty is lie? You have a 2 years a full warranty, after you will pay for all parts. The first 2 years are covered at 100% and after that it is prorated. Year 3 starts out at 72% and it goes down by 4% every year after. I found out this information just today.

  • xFinity

7/11/17

What do you think about Xfinity? Is it a good service or not?
I received the gift from Xfinity, it's an umbrella. I used it just once before an umbrella broke. Now I am afraid to be their client, suddenly their service of the same quality as a gift))

  • Leedsworld

7/11/17

I received an umbrella from this company. They do a perfect one-use umbrellas. You really can use it only once.

  • Starbucks

7/11/17

My review just about Starbucks ice coffee.
I bought 2 iced coffee, and a few minutes later we have a half glass of ice in every glass. So, you received just half glass coffee and another half - an ice.
I'm not satisfied to buy $2.47 for ice (one coffee costs $4.93).

  • ShopAtHome

8/25/16

I not use The ShopAtHome company more. Because:
1. The ShopAtHome has deceived me, and do not pay more than 15 cash back.
ShopAtHome uses the following scheme: if you say about the missing of your money, the more often you get a letter like this:
"We have contacted the merchant affiliate regarding your purchase. The store records do not attribute the referral for your order to ShopAtHome.com and will not credit us for your order."
A reason about what happened, you do not know. And if you just went through the ShopAtHome website to store site, and stayed there until the full payment, too.
Or, if you said later about the missing money (terms I do not understand: they called 30 days and 90 days - perhaps the term is called depending on the time of your treatment, but it is not in your side).
2. The company is engaged in discrimination. I came from another country and do not speak in English so good, and ShopAtHome use it, that not pay me my cash back money.
I've got a lawyer, and I'm going to get my money from the ShopAtHome.
Please, will say your friends, that ShopAtHome is the company-cheater. You loss your money as me.__________
4.32 PM 08/25/2016
Ok, I will add here to response to ShopAtHome.
It's not true, that you will missing cash back. I was missing my cash back on July 2016, May 2016, January and February 2016. And ShopAtHome refused me.
I stay on the site and took a payment, because I know, that I can stay. And I did it! Every time! But you didn't know, why you can not get your money. It's a secret - said me ShopAtHome.
I didn't receive my cash back. ShopAtHome said me any reason. But not paid.
If you will search the review another people, that you will read, that the company received your money.
This open fraud and robbery.

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Annette N. – ShopAtHome Rep

Hi Galina,

Per our multiple responses to your service tickets, you submitted missing orders past 90 days. Our terms and conditions state that missing order must be submitted within 30 days. Some of your missing orders were made in 2014.

The one order you submitted that was less than 90 days was reported by the store as credited to another publisher, not to ShopAtHome.com. Therefore, per our terms and conditions, the order did not qualify for cash back rewards.

Again, we are sorry that we are unable to research missing orders after so much time has passed. Because of this limitation, we clearly state in our terms and conditions that missing orders must be submitted to ShopatHome.com within 30 days.

When a store tracks and credits an order to ShopAtHome.com, we share our commission in the form of cash back. When an order is not credited to ShopAtHome.com, there is nothing to share.

We want your orders to qualify for cash back rewards. Please be sure to review our FAQs and terms and conditions for additional information on Qualified Purchases.

We hope you will give us another try using the tips in our FAQs.

Thank you!

Galina Has Earned 14 Votes

Galina Y.'s review of Leedsworld earned a Very Helpful vote

Galina Y.'s review of ShopAtHome earned 4 Very Helpful votes

Galina Y.'s review of Rugs USA earned 2 Very Helpful votes

Galina Y.'s review of Academy Sports & Outdoor earned a Very Helpful vote

Galina Y.'s review of xFinity earned a Very Helpful vote

Galina Y.'s review of Sleep Number earned 5 Very Helpful votes

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