Troy S.

Before u start my wife goes to Starbucks on the regular and loves it them! Right now we are in a partial shut down due to covid.
As an owner of a snow clearing company we are out at all hours of the day and our trucks have large equipment like plows that dont fit in most drive throughs unfortunately. This past storm we were out plowing driveways and parking lots so people could get to work and do last minute shopping; we love the service we provide! After a 23 hour shift i went to Starbucks to grab my wife a gift from our son As i said i dont fit in a drive through, so i called to try and buy a gift card and tumbler and pick up at curb side only to find out i would have to download their app and input my credit card info to buy the mug, but the gift card could be paid for in cash inside as he was doing me a favor as im an essential worker. So i go and grudgingly download the app and do all the steps only to find out i cannot get a tumbler off the app and there was no way for me to somehow meet someone at the door to pay for these two items. We may be in a code red lock down but it is their decision to not allow walk in orders which limits certain people that either dont drive or dont fit in a drive through. They should have a plan b for those circumstances. This will in the future force me to look at other companies that are easier to work with.