Starbucks

I caught them today putting a 5.00 tip on my credit card and have now found 2 more unauthorized tips in December

-coffee tasted better 4 years ago
-excellent selection of branded products
-quick cooking
-friendly staff

I love Starbucks! What a special atmosphere they always have))) Delicious coffee and recently discovered their caramel cocoa! Yummy!

Literally satisfied with your incredible drinks! They are so yummy and delicious :) Starbucks is my favourite one!

Good overall but the service in the USA, Washington wasn't the best. I love them for tasty coffe and croissants lol.

I personally think you are making the best coffee in the world. I love your espresso made with love and suggar :)) )

I have taken smores drink which was waste of money... please don't go and waste money in the Starbucks, instead of go to Indian restaurant...

I love Starbucks and it's staff nation wide but the Ladies at the miami 2937 Biscayne Blvd Miami Florida ******* thanks Nia!

On the afternoon of May 4,2020, at approximately 3:30pm, I made the choice to go to the drive-thru at Starbucks 2810 E. 116th St. Ste. 100, Carmel, IN *******. Using information provided on the Internet, I saw that this store closed at 9pm, and was therefore still open. When I arrived at the drive-thru, there was a longer line than I would usually wait in at a drive-thru. Yet, I had my dog with me and we were enjoying the afternoon, and Starbucks sounded delicious. I joined at the back of the line of cars.

The cars gradually moved forward, time passed, and finally, at 4:00pm precisely 30 minutes after I started waiting I reached the speaker. When I started to place my order, the customer service representative informed me that the car before me had been their last customer for the day, and I therefore would not be served. It would be an understatement to say I was surprised by this. In fact, I impulsively asked, "Are you serious?" And she was. She refused to serve me. I stated how long I had been in line, and that there had been no indication they were closing at 4pm, but she insisted, saying, "Well we close at 4pm!"

I had chosen to make Starbucks a part of my day. I was prepared to spend money on coffee and food that day. I spent half an hour of my day waiting in line to do just that. Yet when I had the opportunity to spend my money, I was denied service. This is outrageous.

Starbucks neither needs nor values my patronage, I have discarded my Starbucks reward card, which I used often, and will not spend another cent at Starbucks. I am taking all measures to inform others that Starbucks does not value their customers. It's such an insult that an inconsiderate barista felt it was acceptable to waste that much of my day without even an apology.

Poeple say this is the best coffee shop but its NOT there coffee is iether always burnt or too sweat.

I am so beyond frustrated with the service I've been receiving from Starbucks. I called today and spoke to someone to 15 minutes explaining what happened over and over again until I was transferred to someone else who wasn't much help either. Please take the time to understand my issue as I've already wasted so much time with this:

I ordered TWO logo siren cups through the app for pickup June 11. The app said they were in stock at a location far away from me, so I sent my mom to pick them up. I paid $32.37 on the app. When my mom arrived, they said they were out of stock and gave her 4 mystery reusable cups instead. Those are $4 each with the straw, so they only gave her $17 worth of merchandise which is not equivalent to what I paid.

I took your advise and went to return the items, however, I ONLY
HAVE A RECEIPT FOR THE TWO CUPS I ORIGINALLY PURCHASED FOR $32. I do not have a receipt for the cups they decided to give her instead. So, they could only give me store credit, again for $17 and not for the $32 I actually paid.

When I called Starbucks, they had the most difficult time understanding what my issue is and I had to explain the story about 4 times. They keep saying someone will email me, even after I've ALREADY explained that I've been emailing with someone. So they give me a $10 credit and call it a day. Still not what I needed, and still shoring me $5 of what I originally paid.

Additionally, the Starbucks app does tell you if an item is out of stock or in stock. I've been to 3 different Starbucks that say the original cups I tried to purchase were in stock, when they apparently were not. This whole experience has been awful, I've wasted time driving around, talking to people, emailing, literally doing everything I can just to get this resolved. PLEASE tell me you can give me a solution. I just want the two dang cups I paid for, that's literally
It.