Natalie D.

On the afternoon of May 4,2020, at approximately 3:30pm, I made the choice to go to the drive-thru at Starbucks 2810 E. 116th St. Ste. 100, Carmel, IN *******. Using information provided on the Internet, I saw that this store closed at 9pm, and was therefore still open. When I arrived at the drive-thru, there was a longer line than I would usually wait in at a drive-thru. Yet, I had my dog with me and we were enjoying the afternoon, and Starbucks sounded delicious. I joined at the back of the line of cars.

The cars gradually moved forward, time passed, and finally, at 4:00pm precisely 30 minutes after I started waiting I reached the speaker. When I started to place my order, the customer service representative informed me that the car before me had been their last customer for the day, and I therefore would not be served. It would be an understatement to say I was surprised by this. In fact, I impulsively asked, "Are you serious?" And she was. She refused to serve me. I stated how long I had been in line, and that there had been no indication they were closing at 4pm, but she insisted, saying, "Well we close at 4pm!"

I had chosen to make Starbucks a part of my day. I was prepared to spend money on coffee and food that day. I spent half an hour of my day waiting in line to do just that. Yet when I had the opportunity to spend my money, I was denied service. This is outrageous.

Starbucks neither needs nor values my patronage, I have discarded my Starbucks reward card, which I used often, and will not spend another cent at Starbucks. I am taking all measures to inform others that Starbucks does not value their customers. It's such an insult that an inconsiderate barista felt it was acceptable to waste that much of my day without even an apology.