Stamps.com

I can't say enough about how I appreciate this service. I send most everything flat rate and can purchase postage, print postage, and keep all my customers saved so I don't have to enter the information each time. I can read reports of when items were received and how much postage I used for the year for taxes. This saves me time waiting in line at the post office, especially around Christmas. Also, if I make a mistake printing the wrong label, I can get refunded if it shows I didn't use the label.

I have been using Stamps.com for almost 2 years for my in home online boutique, shipping about $500 in postage each month! I have tried 3 different companies, Stamps.com surpasses them by far! The user interface is the easiest for any level of user. It is worth the $15.99/month because of the efficiency, reports, tracking, and more.
I've had to contact Stamps.com just 2 times in the last 2 years, one via email & one via phone. Both instances were handled quickly & professionally.
Stamps.com has exceeded my expectations! I recommend it to all of my fellow small business owners!

Stamps.com has been the worst ever in the last 6 months. The glitches are just about every other time we print mail. They won't refund for their glitches. The reprint button works half the time. They often glitch and double charge, then what you to spend another 60 cents to send a refund request. Then will label it denied with a vague reason such as "Partial mailpiece submitted" and not explain what the reason even mean. I submitted what they said, and you can't submit glitch double charged becuase it did not print anything. I have used it for 7 years now and spending around $3,000.00 a year, so I would say we are a frequent shopper.

Stamps.com might as well be called SPAMS.com

Good luck trying to cancel the account. Their website directs you to follow the steps noted below in order to cancel, but the close this account option is SIMPLY not there!

"In Stamps.com Online: Open the My Account drop down menu and select Manage Account. In Stamps.com Windows PC Software: Select the Account Tab.
Select the Change/Cancel Plan Tab.
Click close this account.

This company was advertised as the one that helps with any shipment, being affiliated with usps.com in order to provide services that they don't like: shipment label printing. And it is not that I don't like information on what they do nd how great they do it. I'd like a simple search engine enabled, so I would find the same answers by simply using a search option. Not in their case. You can scroll the page up and down left and right, looking at the friendly smiling face of a dude, but it won't help. Need no magic, but constructive business? I guess not.

The $10 maximum purchase limits for us "basic" users doesn't make much sense. Stamps.com must process ten separate sales for us to get $100 worth of postage when we would normally purchase $50-$100 at a time. This costs Stamps.com much, much more in overhead costs. It's only a minor inconvenience to us. I wonder who's brilliant idea THAT was! We like the fact that we always have exactly the right amount of postage for any size envelope or package and a lower cost to send to a residential address than other shippers.

For reasons other than Stamps.com, I have closed my sole proprietor home office business. On a very personal survival level, I may have to seriously consider terminating my Stamps.com relationship. The postage rate increases have kept me from many personal mailings - Christmas cards, Birthday greetings to members of my HUGE family, same with Anniversary greetings and special events items. In recent weeks, I needed to send a package Certified, Return Receipt, a process I know how to do manually. Stamps.com wanted me to do it with their forms, which I did not have on hand, available to use. I could not wait through the order and delivery time to get my package mailed so I had to use another, possibly less secure, method to get the package shipped. I'm not yet sure it did get where it needed to go! That said, in past years, for my business, Stamps.com has been a time and money saver for me so if I need to terminate now, it is with regret.

Every software update creates nightmares.

Often resort to hand addressing and using stamps due to ongoing problems.

Hope they fix the software issues, some days it does work, next day it does.

To fix the problems with Customer Support takes too much time compared to how much I use it.

And I have to use a Laser Jet 4 printer driver from 40 years ago as my current HP printers, 3-5 years old, do not work with Stamps.com latest drivers. Hello!

I've been using Stamos.com for several years and I DO like the convenience. But 2 points:
First when attempting to print postage for a unusual mail piece the program tells me to print the postage in form such and such. I am very willing to order a small supply of whatever form is suggested, but I'm unable to find an reference to such a form number when attempting to order same.
Second, My mailing needs have become smaller over the past couple years and I very disappointed that you do not offer a reduced monthly cost for the tiniest mailers, I. E. Me!