Maria W.

Stamps.com has been the worst ever in the last 6 months. The glitches are just about every other time we print mail. They won't refund for their glitches. The reprint button works half the time. They often glitch and double charge, then what you to spend another 60 cents to send a refund request. Then will label it denied with a vague reason such as "Partial mailpiece submitted" and not explain what the reason even mean. I submitted what they said, and you can't submit glitch double charged becuase it did not print anything. I have used it for 7 years now and spending around $3,000.00 a year, so I would say we are a frequent shopper.

They are very shady. I placed an order on the 24th of July. They canceled part of the order, on the 25th they canceled another part of the order, then on the 26th they canceled the rest of the order. Each time an email was sent saying a refund would take up to 7 days. Well 7 business days came and went, so I call 11:24 till 1:32 on hold with customer service. This was after I sent 3 emails and they didn't respond with in 5 days(still no response). CS finally gets on the phone and the response was we really have 10 business days before we have to refund. I replied my email states 7 days. The CS rep said ya but we have 10 business days. It's amazing that it took 3 cancellations to figure out they didn't have the inventory and CS says 10 days while they are sending out emails that say 7 days. It seems they can not get it together. Why would you run mass sales at the end of the month, cancel more than half of them ((4 of my friends purchased on the same sale & all of their orders were canceled as well)) then not refund for weeks? Interest drawing accounts, I would assume just waiting till the end of the month!