Here is a letter I have written them:
I normally do not waste my time telling a business why I am so dissatisfied with them for some reason, but in this case, because of the severity and ongoing indifference to a 17 year business partner by Stamps.com, I relish telling you why I am leaving your miserable company behind as I move on to Pitney Bowes.
I have been a Stamps.com customer since 2003 when I first started my Internet retail business. Stamps.com was a Godsend to me for many years. I could ship from my home business, no more going to the Post Office every day! For many years, Stamps.com was always so helpful whenever I had an issue. Many times, your support team configured a new label printer for me remotely or answered questions when something went wrong. Everyone did their job well and was so nice about doing it. Approximately five years ago, the USPS made some changes and I was no longer able to hid postage costs on labels anymore, so I looked to your competition at the time, Endicia and used them until Stamps.com was able to comply with the new USPS regulations for hiding postage. After you were in compliance, I came back from Endicia, because I had been doing business with you for so long, it just made sense to stay with a company I so trusted.
Then something happened about three years ago. What, I don't know. It began with just one thing and has turned into a nightmare of a list of problem after problem that Stamps.com says they will fix and never does. It began with I no longer would receive my monthly reference code report showing all of the postage used each month. As there is no way in your software to get this report or easily determine this manually, we customers rely on this report. The email never showed up on month. I called customer service and they emailed it to me and checked to make sure I was signed up to receive these automatic emails and I was and assured me it would come through next month. Not true times twelve. For about a year, I never once got my promised emailed report that I had always received without fail for years. Each month, the same conversation happened with customer service: you are signed up to receive them, I don't know why you didn't, I'm really sorry about that and I will escalate this to a higher support level so that they can fix this. Miraculously, one month, the report then came though! BUT, the second report that is sent each month, the user fees and insurance report stopped coming! And now for the past two years at least, I have to call every month and ask for it to be sent to me manually. A mistake once in a while is understandable. When you continually screw up and lie to me that the issue will be addressed and fixed, you start to piss off the customer. I pay you IN FULL each month to do your job and you only do HALF of it. Do you really feel you deserve to be paid in full for only doing half of a job? I don't think so. And this was only the beginning.
- You encourage us to email customer support so we don't have to wait on the phone for help. "We will respond to you within 24 hours." Still waiting for a response to an email contact I made several months ago.
- You added UPS as one of your couriers. That was awesome! Immensely better rates than UPS offers directly! I was THRILLED! Then it only worked for a couple of days! The software just stopped working with UPS. I called customer service only to be told they didn't know why the software ever let me ship UPS, that option for some reason unknown to them can only be accessed now through the direct online connection to Stamps.com. Inconvenient to toggle back and forth, yes, but even worse, certain features were not working with the UPS choice any longer. So, you gave us a great convenience, a great savings, and then made certain parts of the UPS system unavailable. What kind of partnership is this with UPS? I gave up and went back to FedEx. I already hated UPS and now I had another reason to hate Stamps.com more.
- Your software was "improved" about two years ago. I cringe whenever I hear a company say they are changing their software to make it "easier to use" and or give it "a fresh look" as you said. Old and stale is fine as long as it works. Your software has been nothing short of a nightmare every day of my life I use it since you screwed it up. For starters, you changed the layout so a portion of the page is no longer visible. No amount of monitor adjustment makes the whole page fit on any of my monitors. It was fine before. Should have left it alone. But worse is the functionality or lack of. The software locks up, shuts down and disappears, is so slow to respond to every click of the mouse button or keystroke to enter numerical values, it takes 2-3 seconds each time for it to respond. That is ludicrous to someone who is processing order after order for shipment. That software needs to move at the speed of the user. The software forgets basic information that I need to constantly re enter every day, for some reason it butchers my business name but can't remember my corrections to it in the return address. Every day I have to correct this. This has all been reported numerous times to customer service and as always, I get lied to and told "I have just submitted this to a higher tier, someone will be contacting you soon". No email ever received, ever! No phone rang either.
- Trying to log in to print postage, on a regular basis I get this message "A connection cannot be made to Stamps.com servers, please try again later. Okay, so I'm supposed to put my business on hold because you and or your servers don't know what you are doing with yours?

But the straw that broke the camel's back was today. I have several postage misprints that are still "pending" from June, yet misprints from July have already been completed. This should have been a 15 minute phone call, tops. Today I spent over three hours talking to, but mostly on hold with Stamps.com customer service. Five calls in total. Four of them I was disconnected and I'm not so sure I wasn't disconnected on purpose. It took me many tries to even get the phone answered, it just rang and rang until the phone company's recording of try your call again played. When I finally did get through, I have to wait and listen and fall asleep through a barrage of pre recorded messages because Stamps.com is too cheap to employ enough human beings to properly staff your phone centers. If I had a question that could be answered by going to your website, don't you think I would just go to your website for the answer? I needed to speak to a human as I always do, that is why I call places, because my issue cannot be handles by a FAQ help page, I have issues that only a human can address. SO after being told for the fifth time that my call may possibly be monitored or recorded for quality control purposes (why does any company even bother saying that anymore?!) especially when it's obvious no one at Stamps.com is reviewing ANY of the dozens of phone calls that I have made to them otherwise someone somewhere at Stamps.com would have heard what a horribly unsatisfied customer I am by now, and several minute snow into a maze of pre recorded messages, I got disconnected. Calling back, another several minutes of listening to messages tell me how unimportant I am to you, and then waiting almost twenty minutes on hold waiting for the next available representative, all the while being reminded by a friendly recording how IMPORTANT I am to you (HA HA!) I finally get connected with a human. She got through three of the five misprint credits and then her phone becomes so full of static I can barely hear her and the static is so loud it's hurting my ear. I ask her is she can just transfer me to another operator, and I was barely able to make out that she has no way of doing that, I would have to call back! And wait some more and go through this entire process again! But I hate Stamps.com so much now I refuse to let you greedy bastards keep my postage that you are committed to refunding to your customer! So I go through this agony three more times, each ending in disconnection again! Wait on hold "your estimated wait time is 12 minutes". 38 minutes later, it seems the hold time ran out and I got put back into the cue, "your estimated wait time is 31 minutes". I called back later, and finally got through to a person and just after he got my account pulled up and was beginning to help me, the phone went dead, a few clicks and back to the dial tone. One last try, connected, she promised to take care of this. I told her everything that had happened, fake apology after fake apology, after she got my refunds processed, she asked if there was anything else she could help me with. I said yes, please get me Stamps.com CEO's name and email address so that I can contact him or her and let them know why I am closing my account. On hold for this last time, I had plenty of time to go to Pitneybowes.com and sign up for their free trial to try them to be my new postage printing service. I also had plenty of time to read negative review after negative review about Stamps.com's disgusting business practices and lack of customer service, all I have experienced first hand.

I'm disappointed in myself that I didn't leave Stamps.com sooner. I am probably one of your longest standing customers ever and for as long as I have been so absolutely and thoroughly DISGUSTED with your lack of concern to any of my issues (well they are actually YOUR issues because you are the ones who can't do anything right anymore) the only reason I stayed so long was because I don't like change. I don't want to have a new software to get comfortable with and having to learn the nuances of a new postage printing service. Maybe this or that won't be the same, etc. At this point, I will go to the post office every day for the rest of my business life and stand in line holding up everyone behind me like back in the old days before I would EVER let a company like Stamps.com have another penny of my money. Stamps.com has shown time and time again to me alone that you do not care at all about my business in any way shape or form. The biggest joke of all is every time I call customer service I get told "And I see you have been with Stamps.com since 2003 and I'd like to thank you for being such a long time customer of ours, we really appreciate it!" To which I would often respond, "That's a lie, if you cared so much about me, you'd actually fix all of the myriad of problems that I have with Stamps.com!" which always left the representative at a loss for words. So I'd spare her and just tell her "let's just move on to today's problem."

Your website claims that you have "award winning customer service". Now that I am done laughing hysterically, please send me the names of the customer service review companies that awarded you these fake awards so that I can contact them to let them know they were fed false information and provide them with a copy of this letter which is also going on the Internet with the rest of the negative Stamps.com reviews so that others looking for a postage printing company to simplify their business can know before they even sign up with you that Stamps.com will frustrate them to no ends, waste their time and money and provide nothing but false promises and hang up on them any time they call and need help by phone.

Mark Stafford
Owner, The Colorful World of Sewing

Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent!

AWESOME service and customer service Representatives! I don't know how I made it before stamps.com!

Great service. Quick response on all matters concerning postage. Very convienent. Very affordable.