DelcampeReviews 33

Offers no buyer protection, if you get scammed Delcampe will not step in to refund per their policy.

If Delcampe exists, it is above all because of Buyers
By systematically giving the edge to sellers and by favoring a payment system (Mangopay) which is otherwise not safe (see Trustpilot), Delcampe is sawing off branch on which it is sitting
I have been following Delcampe for 18 years and am witnessing a slow disintegration / deliquescence and I see the enthusiasm of the beginnings gradually giving way to the dictates of sellers imbued with their importance

They are in favor of professional sellers in order to make more money. I find them not fair, not just for amateur collectors.

Delcampe have recently (April 2024) introduced a buyer's premium which they call platform fees and its more than 10% of the purchase price - outrageous! I recently had something not turn up, Delcampe messed me around for 3 weeks and then said I was on my own, Delcampe takes no responsibility at all. Delcampe has become very difficult for buyers, buyer beware!

I have been using Delcampe for over 20+ years. Instead of getting better, it is getting worse. Their complaint resolution is a joke. They don't do anything if a problem with a seller, Some sellers cannot ship to Germany because they are not registered with some gov org or other prob. So sometimes need to deal outside of Delcampe - not ideal but is a workaround. And Mango Pay seems to be what most sellers are now using. I hardly see Paypal anymore. And I not sure how the dispute resolution works with Mango Pay. I just going to stop using it. It is more of hassle than it is worth. I will stick with Ebay and some other smaller platforms.

Site ridicule, bourré de faux et d'arnaque... sans oublier leur service client qui donne envie de vomir!
A eviter à tout prix, si vous ne voulez pas vous faire arnaquer!

I bought a watch on Delcampe in August, and it turned out that the seller was a scammer, BEWARE a lot of scammers on Delcampe, I've seen the same watch being sold by other users after. Interestingly, the accounts selling the watches (and probably other items) are accounts with ratings and history.

I noticed that I got scammed by the seller being suspended after the purchase. I immediately wrote Delcampoe customer support and asked what was happening, got an email saying that they currently have issues with staffing and it will take longer than usual.

The next day it turns out my account is also suspended, as the victim of the scam with 1500 EUR on the line.

One week later, still no reply from customer support.

One month later, without any reply from customer support, I initiate a chargeback with my credit card.

Two months later, still no reply. I get my money back from the credit card company.

Conclusion don't use this haven for scammers with no customer support.

(I never received a receipt for the transaction, but I can show the page I see now when I login - they are trying to get their money :D)

I went to login to my acct. And found it was closed. Delcampe told me it was because I hadn't logged in for over a year. I don't believe that's true, but even if it was, I'm upset that they kept my funds balance. It wasnt a huge amount, but seems all around shady to me.

Fraudsters operate on this site due to the very lax security, Despite their size, Delcampe do not have any buyer protection (unlike eBay, Amazon etc.), in case one is a victim of fraud. Their advice is to use PayPal to be protected but allow sellers to open accounts that offer bank transfers only. There is no security and no recourse when you pay this way. Delcampe are, in effect, aiding and abating fraudsters, who can easily open accounts, put pictures of attractive items at low prices, and, in no time, fleece buyers of thousands of euros. Be warned!

I was unable to use their shipping methods, which is unnecessarily complicated and unclear how to set it up.

The reason of my feedback are actions of Delcampe Team. They don't protect rights of buyers at all. If occurs a problem, they protect sellers but not buyers. So beware of this. You can lose your money, and your rights will be violated there by the Delcampe Support Team. I received damaged product from the seller. And left zero feedback. I told that seller doesn't use cardboard and film for packaging. And this is the reason of damaging. I think other buyers should know and beware of this seller's packaging methods. The seller left a revenge feedback for me. I opened a dispute asking to remove seller's feedback. Delcampe Team removed the seller's feedback and my feedback as well. Despite that, my feedback was fair, honestly highlighting the situation.

After many emails, still no answer on my question. Customerservice dont answer on the emails that are sended. Also I pay for this shop, but I am not getting what they promise.

Delcampe Pay is extremely difficult to use from the USA because it is very hard to pay for purchases. So far three credit cards from two banks (Bank of America, Chase) have been rejected and a wire transfer is still waiting for Delcampe Pay to process it after five days. Meanwhile the seller has been very patient.

First of all no buyer protection. If you pay with their payment system you can be ripped off because if seller not send it and mark standard postage delcampe immediately side with seller. Secondly very rude and very bad customer representatives. There is a woman called Miranda she threatens people and close accounts immediately if you criticise delcampe or argue with her. Very amateur behaviour. Also if you open another account she threatens to take legal action even tough there is no law against opening a new account in commercial site. Thirdly sellers sell fake items even tough you report it they did not do anything. Buy from more reputable user friendly buyer protected sites

I had a recent dispute with a seller from Belgium. Paid 20 Eurio, payment received, but when it arrived, the item was missing from the envelope. Seals were unbroken - ie no tampering in the post. Seller denied any responsibility, so it went to Delcampe dispute. Delcampe closed the dispute, even when told the dispute was not settled. No way to give a negative feedback on the seller, and Delcampe stated the dispute was closed. Could not contact Delcampe directly, and the only option given to me was to fire a lawyer and sue the seller who has no legal obligation to comply with a judgement as he does not reside in my country. Delcampe - you failed me! This problem would have been resolved if it were eBay.

I am mostly a buyer, collecting stamps. I bought more than 3,000 stamps there and except one time, I have been very satisfied. Courteous sellers, real collectors and a good customer service from the platform.

I have had good experiences with Delcampe sellers over the years but recently had a bad experience with a seller, I paid for an item but never received it, seller( Rocha83) provided a tracking number, but item never left France, seller claims to have started a claim with French Post, to date he has provided no evidence of such a claim or updates, in fact I sent two messages seeking an update with no response from him. At this point 3 months has gone by and I cannot even leave negative feedback for the transaction.
Delcampes response is to file a criminal complaint, they offer no other help.
As a result I am done buying on Delcampe, Ebay all the way for me.

Terrible customer service. Bought 2 stamps. Was told delivery might be delayed for about 6-8 weeks by seller. That was over 15 weeks ago. Before I even made a complaint or even asked for refund got message it was all my fault for not using registered mail. First excuse, item going by ship. Second, longer delays than expected. Third, told I was at fault for not getting registered mail. Made seven other orders different sellers, from on Ebay and elsewhere (not Delcampe) in Europe and England all placed later, and all arrived. None took more than four weeks. Still waiting for this order. Delcampe immediately sided with seller, despite all evidence pointing to fact item never sent. Never even got receipt for mailing to prove it was mailed, which says something about how he runs business. When asked for listing of outstanding orders was sent just list of sellers no item numbers or any way to identify specific orders. Use this place at your own risk and be careful of seller "bcd2234" in England.