Stacksocial

Stacksocial is a terrible website that scams unsuspecting customers of their money by selling counterfeit software to them.

The appropriate Rating for this business is 0/5. I wish I could select a ZERO STAR

I am Alfred, and am an engineer and a graduate student who loves data analysis. I live in TX USA and am gainfully employed

I purchased a 2021 MS Office license from the site, I got an order # and the download link, I proceeded to download the software and Install the software package with the provided keys.

When the program started up, It loaded as MS Office 2016, that was rather shocking and to make matters worse when I checked the about page of the office software. It stated that the software is counterfeit.

I complained by chatting with the customer care agent, they raised a ticket and said they will get back to me, they never got back to me to address the issue even after several chat sessions on several days to bring this to their attention. On one of the days during the chat session the agent said that once the license have been issued and used that it could not be returned/refunded and that there's nothing he/she could do for me.
Even Paypal which happened to be the payment processor for the transaction reached out to them on my behalf requesting information about what happened to the order, They replied Paypal that product had been delivered and that they could not address the issue or process a refund.

Please take this as a lesson. Stacksocial is unprofessional in their dealings and thay have a very poor customer care practice. If you patronize Stacksocial you do so at your own risk. Learn from my experience and dont be a part of the many people that have fallen victim to their scams. They dont care about customer experience or the quality of their service delivery. THEY ARE ALL OUT TO CHEAT BEWARE

I rarely do Reviews, as a general rule, unless it is TRULY WARRANTED and in this case, it certainly is...
I ordered a product and there was some confusion regarding it's contents (what was and was not included)... upon receiving the product I found that I felt an item had an issue and emailed StackSocials Customer Service immediately...
My request was responded to IMMEDIATELY, by Zach in CS, and he did everything to right the situation... it required him 'taking it up the line' to resolve the issue and was an excellent reflection of the site itself - he worked it out to my satisfaction and I am a happy customer and will surely order again from StackSocial, as they have some of the coolest items for sale on the site.
I couldn't be happier all around and the efforts made by Zach on my behalf were above and beyond what one would expect, especially as it was not a huge purchase, nor have I ordered many things (a few, but not many), so it wasn't a matter of my being a Big Purchaser that SS wouldn't want to lose, just a normal online shopper, which is why I felt it was so important to take the time to write this review.
KUDOS to the site and KUDOS to Zach in Customer Service for all his effort in righting the situation!
Thanks to both - they now have a Loyal Customer in me and I expect to purchase more items from SS, knowing that they are an upstanding and honorable Website that will always follow through with any issues, no matter how big or small the order might be!
Thanks again!
David S.

It was hard to get the site to accept my credit card information, but it worked in the end.