Overview
Stackry has a rating of 4.4 stars from 20,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
I rated a 4 even though the process was dead easy and effective but ive yet to recieve my shipment so i cant put 5 straight away
Good communication and Excellent service, thanks stackry!
Favourite thing for me is the ease of ordering in the US and getting it all shipped in one box to me in the UK.
I save a fortune and it makes me buy more!
10/10 for the stackry team.
Love Stackry. Always fast to ship my parcels.
Processing is always done well with regards to repackaging and I have no complaints.
The few times I've needed to ask any questions customer service was prompt and very polite.
Some bugs in the field where you add you info. Had to change to different webbrowser. (From Safari to Chrome)
Hi Rasmus. Thank you for taking the time to leave us a review. I will make sure this feedback is passed along to the appropriate department. :) Thank you, and I hope you have a nice day ahead.
It's a good service but still super expensive to ship anything... :/
I find it hard to believe how much I paid for this and my previous shipments to be delivered, sorry, but I doubt I am saving money.
Hi Robert. Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We understand that shipping costs can be a concern, and we're sorry to hear that it's impacting your experience with us. We're constantly looking for ways to optimize our shipping options and costs for our customers. Compared to the rest of the industry, our pricing is competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. If you'd like to discuss this further, please email us at support@stackry.com and we'll be happy to help.
Great service but the cost of shipping insane. It is really hurting commerce. I hope your business is lobbying hard to have this addressed.
Hi Ruben. Thank you for your business and honest review. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. I see you shipped a 1 lb. package. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
A great service, simple to use, exceptional communication and a great way to be able to purchase US products that are unavailable in Australia or can't be shipped directly from a company that can't or won't ship internationally.
Shipment *******. Looks like Stackry did not list all package received and ship all my items. Supposedly it should be 5 items, only 4 shipped despite the invoice labeled 5 items shipped. I asked Stackry about the missing item, but no answer, the item just appeared in my dashboard the next day. Since all items mentioned are from the same order and merchant, they must have been arrived at the same day, but got missed.
This causes me another expensive shipping cost. All in all, it would have been much better if they explain what happened and address if there was any mistake or not— I would understand. Having the item just appeared with no explaination after my enquiry make me disappointed.
Hello Phruksaphop. Thank you for your feedback. Sorry you did not have a good experience using our service. Upon review of your contact with customer service, we should have explained the issue better. Stackry received one package for you on 9/13/2024 and you shipped that package from our warehouse on 9/16/2024. Stackry received a second package for you on 9/19/2024 and that package was shipped from our warehouse on 9/20/2024. It seems the retailer shipped your order in two packages that were received at Stackry on different days. This is beyond Stackry's control. I understand it is frustrating, but you should contact the retailer to see why this happened. In the future, Stackry can consolidate your packages into one shipment to save on shipping. If you would like to discuss further, please email us at support@stackry.com attention to "Veronica”. Thank you, and I hope you have a nice day ahead.
Super service! Website quick and easy to understand, seem to offer a trustworthy service.
Great service! Would recommend to family and friends 100%
Great website, easy to use and excellent shipments every time!
So fast and easy. Recommended to anyone. Well worth the price.
Hi there! Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you've had a positive experience with our pricing and ease of use.
Great service, well organized... really appreciate it.
Great Service, very well organized, good interface for filling out customs info
Why oh why does a letter opener that looks like a sword and a fencing trophy that they used an actual replica get stopped as swords. Actually understandable re the replica i guess. But why did no one respond to my emails until i asked clearly re a sword rather than sending links showing the letter opener sold as a letter opener... frustrating and slow...
Hi Albert. Thank you for your feedback. Sorry once again for your disappointment. We price ourselves on customer service, so it was surprising to hear you did not receive a response to your inquiry. I looked into your account history and see an agent responded to your inquiry, but I apologize if you did not receive the email. We can ship small knives with a blade up to 5 inches long. The letter opener had a blade longer than 5 inches and that is the main reason we could not ship it. See here: https://www.stackry.com/en/prohibited-items. If you would like to discuss this in more detail, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day.
Seems there is little communication between the shipping/consolidation area and the support area... on my last shipment... it appears another US address company i'll try.
For EU customer it's amazing. You have your adress to use. Simple. Quick. Thank you!
Great service as usual, speedy consolidation, love the shipping options. Thank you!
Streamlined experience; they are very quick in scanning received packages. The shipping consolidation was a bit problematic, but that has since then massively improved! The first time i used their shipping consolidation service, there was a 1-week delay! To their credit, it was immediately addressed when i contacted Support. I did hate needing to contact Support. I tried the service again and this time the consolidation experience was much faster (less than 24 hours). Maybe the first time was just a fluke. Important thing is the company seems committed to making things right.
I didn't got less than one start to give you for your bad services and even bad support
I asked sticky to ship my package since 27th of November and I paid what they asking for shipping fees, until now. I didn't get any update about my shipment when I contact with a customer care or customer service. I didn't get any answers they giving me link after link and all of them giving me one answer the item not found and they insists that they shipped it. I don't get anything I don't got any information about my package and they didn't provide me any answers
Hi Hossam. Thank you for your feedback. Sorry to hear you did not have a good experience using our service and with your communications with client support. I see you shipped your package with FedEx Connect. Connect by FedEx (the economy branch of FedEx) is the slowest shipping option that Stackry offers. It can take up to 15 business days. The service does not come with live tracking. The tracking updates can go many days between scans. As of today. I see the shipment has been received at the carrier hub in the USA and is being processed for international transport. The final leg of delivery will be handled by Qatar Post. Please continue to track the package on the tracking link supplied to you. Responses to emails can take 2-3 business days at this time. If you wish to discuss further, Stackry customer service also can be reached by phone by calling +1 781-491-0874 or Live chat. Our hours are Monday -Friday from 9:00AM to 4:00PM EST. Thank you and have a great day.
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Warren for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️