Overview
Stackry has a rating of 4.4 stars from 20,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
The best company I have dealt with for many years, Thank you for your all services
Great service highly recommended :) cant rate you enough
Is the best choice for business and safety shipping and high quality
It was easy, I hope my parcel will arrive safely and on time.
With stackry, it feels like I can trust my purchase with this forward shipper.
I wich the process is all was smooth and fast like this…for the first time
Stackry is fine. USPS fees have gotten too high. No longer feasible to ship by mail.
Easy, we will try the shipping and see if it is as my friend told me.
The quote was very far off what was originally quoted. Delays have occurred.
Hello Charles. Thank you for taking the time to share your feedback with us. We apologize for the discrepancy in our shipping estimate and the actual cost. We understand how frustrating this must have been for you, and we're truly sorry for any inconvenience this caused. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the Alcohol-Based Markers. Due to international regulations, shipping flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
Easy to use, fast and efficient. So far so good - long may this continue!
Everything is good, only issue that stackers they don't work in weekends hence my shipment and consolidation just started on Thursday and I had to wait 3 days to be processed. It's slow
Hi Adil. Thank you for taking the time to leave Stackry a review. We appreciate your feedback and understand that timely delivery is crucial. Our busy season has started. We apologize for any inconvenience the delay has caused. Our team is working hard to minimize delays and ensure prompt service. We'll continue to do our best for you and all our customers. If you have any additional questions, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
I initially loved the service, but lately, I've noticed a decline in quality. In my last package, a few items had cutter cuts, likely from an employee rushing through consolidation. Speaking of consolidation, it's taking much longer than it used to—it used to be so quick. I prefer to share today a negative review in the hope of a change.
Hi Marc. Thank you for your feedback. We truly value your comments. Sorry to hear you recently experienced a decline in our service. Upon review of your account history, I do not see you reported the damage to customer service. We have a dedicated claims department who will handle issues like this. Please make sure you contact support@stackry.com attention to "Veronica" to discuss the packing issues further. As far as the delays with the consolidations, we understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are actively addressing this issue by hiring additional staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. Thank you and have a great day.
The staff was able to reconolidate when needed. I have used Stackry in the past. I had things missing in military mail and another item not delivered at all. Stackry items have been delivered fully intact, inventory 100% & unused.
Amazing and quick service. Best site Ive ever used for getting my parcels to uk from US
Good at quickly shipping the product out, good communication, but definitely not good at consolidating packages (no care shown for handling products carefully, despite several requests and reminders to take care when consolidating multiple items... and that was after receiving multiple shipments with deformed and flattened hats). Hence my decision to no longer have packages consolidated.
Great experience. Thank you. Very easy to use. Definitely be using again (and again!) 😀
Best parcel forwarding service. Reliable, professional, friendly and fast.
Well, what can I say. My 249 parcels up to date speak for themselves.
I am greatly disappointed. I paid for a consolidation fee that did not change my package or did any sort of saving. So I paid the extra 5 USD without any saving at all and I was charged. When I did the first calculation for my estimated fees, the DHL express cost was 45 USD. The actual charge was 61 USD. Also I could not use the 10% available to first orders nor any other coupon. Overall If I need from the beginning the actual shipping cost would be 30% more than the initial estimated I would have not used this service. Finally I was not able to send to in a US address. I was only allowed to send this package to Cyprus.
Hi Panicos. Thank you for your feedback. Sorry to hear you are disappointed in our service. Upon review of your account history, I see your package arrived at our warehouse in a shipping bag weighing 1 lb. A one pound package is the smallest package size we ship, so sadly repacking would not have saved you money. This happens in some cases where the original shipping box or pack is the best fit cost wise. The warehouse should have sent you an email stating the package could not be repacked and refunded the $5.00 repack fee. I am sorry that did not happen. We have refunded that fee for you. Stackry can ship the package in the USA, so I am unclear why you thought that was not an option. I do not see that was discussed with our support team. Currently, Stackry does not have a 10% off coupon for first time shipments. I think you may be referring to our "Refer a Friend" coupon. How it works, is if you refer a friend, they get $10 off their first international shipment. As the referrer, you will also get $10 in Stackry Credit, good for use on any future shipment, when your friend completes their first one. In order to get this coupon, you would have had to sign up with your friend's referral code. I do not see you signed up with a referral code. If you signed up with a friend's referral code and the $10 off was not applied, please reach out to client support to discuss further. The team can also look into why the rate you saw on the calculator was different. Please chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. Have a nice day
Quick efficient service, everything explained well and easy to follow. Packages shipped quickly and no issues with deliveries
The payment page loads too slowly. Especially when paying with Paypal.
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mazin. Thank you for taking the time to leave us a review. We appreciate your kind words about the safety and quality of our service. We appreciate your feedback and are happy to have you as a customer!