On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
لايمكن الغاء طلب تصوير الشحنه
و تصوير الشحنه اخذ وقت طويل وتجميع الشحنه اخذ وقت طويل ايضاً
تصوير الشحنه عند الوصول يكون غير واضح
عندما تم طلب تصوير الشحنه لم يتم تصويرها حسب المطلوب
لكن كخدمه بشكل عام ممتازه و نتمنى لكم النجاح
My consolidated packages of tiny items only weighed 2lbs and measured 0x0x0 (somehow) so i selected $48 shipping option which seemed reasonable for size etc, but on check-out, after all other fees i ended up paying nearly $200 for this tiny package!
شكراً لكم جميعاً. كانت تجربه رائعة واحترافية. اتمنى الاستمرار لكم بالنجاح
The process itself is smooth and pretty easy to follow. The shipping cost, however, is much higher than I anticipated - like double. I'm not sure I would have chosen to purchase the item if I'd known it would cost me 60% of the value of the item to ship it to Australia.
Hello Evie! Thank you for your feedback. I am sorry that you were not satisfied with our pricing on this shipment. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the perfume. Due to international regulations, shipping perfumes and other flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
100% trust. Sometimes I worry when the parcel is handed over to the courier and the tracking takes a while to update, but the update eventually comes through and the parcel always gets delivered. Last time the packaging was perfect and everything arrived in great condition! Thank you so much for the continued peace of mind and all the MVPs every step of the journey! You are worth the cost to me!
Rachelle, thank you so much for your trust and thoughtful feedback! We look forward to continuing to provide that peace of mind with every step of your future shipments!
Honestly 100% happy with every step of the process with Stackry since I started using their services to forward parcels. No complaints. Thank you so much to your fantastic workforce!
I am writing to express my disappointment regarding the recent delays in your service. It has become significantly slower than before. To maintain customer satisfaction, I suggest providing a discount code for my next order as compensation for this inconvenience. I look forward to hearing from you.
Hello Khalid. Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays you experienced and understand how disappointing it can be when service takes longer than expected. The slower processing you encountered was primarily due to the recent holiday period, which brings a significant increase in shipment volume along with limited warehouse operating hours. While we plan carefully for seasonal surges, the holidays can still create unavoidable delays across the industry. We truly appreciate your patience and feedback, as it helps us continue improving our service. Your comments have been shared with our team, and we are actively working to ensure processing times return to normal as quickly as possible.
Thank you for your understanding and for choosing our service. We value your business and hope to provide you with a smoother experience on your next shipment.
It was my fault for spending more than intended (over the hand-off VAT limit) but it's a shame there's no cheaper option allowing pre-pay VAT ie. DDP (Delivered Duty Paid) - these were all about 50% or more of the contents cost. Not Stackry's fault really but I don't know if they could find a delivery company capable.
قيمة الشحن مرتفعة جداً مما يسبب تكاليف اضافيه تجعل البضائع التي تم شراؤها اكبر من قيمتها بالكويت
Dear Baddah, we truly understand your concerns about shipping costs and how they can add extra expenses to your purchases. We’re always working on finding better ways to offer more affordable options and ensure you get the best value possible. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. Please feel free to reach out directly so we can explore solutions that suit your needs. Customer service can be reached at support@stackry.com. Thank you and have a great day!
أشكركم على خدماتكم التي تقدمونها وسرعة تجاوبكم وكذلك خياراتكم المتعددة فيما يتعلق بشركات الشحن
Great service, love your company. Will recommend to others. P.S., you shouldn't force me to write minimum 50 characters, it's a turnoff. Just FYI
Hi Thomas, thank you so much for your kind words and support—we truly appreciate your recommendation! We also appreciate your honesty about the minimum character requirement and will take it into consideration to improve the experience. We look forward to serving you again soon!
The best USA mailbox ever, very easy to use, and the shipping prices offered are really very competitive.
Thank you very much stackry team to the excellent service.
Shaheen, thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoy using our service and find our services both easy and competitively priced. Your support truly means a lot to us!
By far the best USA mail box service one can choose, well done Stackry Team.
Absolutely outstanding service from start to finish
Stackry has been nothing short of fabulous. The website is incredibly easy to use, with a clean, intuitive interface that makes managing shipments stress-free and straightforward.
But what truly sets Stackry apart is the people. Their customer service is genuinely exceptional — responsive, kind, and unbelievably helpful. It honestly rivals (and exceeds) any customer service experience I've ever had, in any industry.
From communication to care, everything feels personal and professional. I've felt supported every step of the way.
I wouldn't hesitate for a second to recommend Stackry. An outstanding service run by outstanding people.
This great service has been super easy to set up and packages have been handled efficiently and with care. Highly recommended.
Exceptional service, always go above and beyond. Often revieve my parcels in the UK in just 3 to 4 days after finalising shipping. Saved thousands
فل الفل بس اسعاركم شويه عاليه
ممتاز وجدير بالثقه كل الشكر...
Communication is always good, keeping you informed of every stage. Consolidation and packing is of a consistently high standard and shipping is swift.
Hi Steve, thank you for taking the time to share your experience. We’re delighted to hear that our communication and quality met your expectations every step of the way. Your feedback means a lot, and we look forward to continuing to serve you well.
Asked you to consolidate my packages and remove all card board packing only pack candy bags you obviously have not done this so now I'm being over charged
Hello Claire, I’m sorry we didn’t meet your expectations with the package consolidation. Please reach out to our team directly so we can promptly correct the issue and ensure this goes smoothly for you moving forward. We value your business and want to make this right. Customer service can be reached at support@stackry.com. Thank you.
Special thanks to Nora Shaker for her assistance and prompt action
Thank you, Hiba, for your kind words and for taking the time to share your positive experience. Nora is delighted to have been able to assist you promptly, and we genuinely appreciate your trust and support!
The fees are adding up, receiving fee, tax which has a breakdown of many different fees, all this make me reconsider future business with Stackry. Everytime the final price is much higher and disappointing. 😐😕
Mina, we truly appreciate you sharing your concerns about the fees. Our goal is always to provide clear and transparent pricing, so your feedback helps us improve how we communicate these to customers. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. Please reach out anytime if have concerns or would like a breakdown of the charges and you will be helped by the best customer service in the industry. We can be reached at support@stackry.com. Thank you and have a great day!
Very efficient & professional service so far. I liked the clarity of the websife which walked me through the process, offering various options of choice. Would have liked to have a real person for online chat instead of AI though. Overall though, I enjoyed using Stackry's service very much
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Courtney, We completely understand how unexpected charges can be frustrating, and we’re truly sorry for any confusion during checkout. The total cost of $126.93 included the 10% Australia GST. We’d be happy to review the charges with you and answer any questions—please feel free to reach out to us at support@stackry.com. Thank you for your understanding and for giving us the opportunity to help.