Overview
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
I am writing to express my dissatisfaction with a recent experience I had using your product shipping service, which was unfortunately very disappointing.
The packaging process took an unusually long time without any clear explanation, causing a significant delay in shipping. To make matters worse, I was charged a packaging fee despite this delay, which I believe is unjustified considering the poor service.
Additionally, your shipping rates are not low to begin with, and I expected a much higher level of efficiency and professionalism in return. Unfortunately, that was not the case.
This was a frustrating experience that I do not intend to repeat. I hope you take this feedback seriously and work on improving the quality and speed of your services.
There has been a significant delay in the processing, coupled with poor customer service and lack of communication regarding the cause of the delay. Additionally, the compensation offered for the delay is inadequate and does not justify the extended waiting period.
Fantastic and above the limit, no complaints so far I hope you keep give a good service and increase the time limit for the goods to be keeping at warehouse
I have used Stackry serval times over the last month, all to get US car parts to the UK. So far all the shipments and the consolidation service have been excellent.
Hi Alistair! Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had positive experiences with our service. We're glad to know that you've never had any issues with your shipments, and we're committed to continuing to provide you with the efficient service you've come to expect from us. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us at support@stackry.com.
Always a smooth experience. Customer service is excellent and website is very easy to use. Would highly recommend.
Always a great experience. Any issues are handled very professionally and I am kept up to date on my items.
Easy to use, reliable. Shipping can be pricey, but the price you pay to be able to make use of these types of platforms and get goods you wouldn't normally be able to. Worth it for items you really want.
Stackry is the best! I highly recommend, they are way better than the rest and always listen and help me... thank you!
Stackry is the best reshipper in the market...I have tried others and none are even close for their easy system, their responsiveness when I need help, best pricing. Stackry really is the best...
All items and processes have been easy and simple so far and any questions I had I asked customer support who were detailed and very kind
Never shipping again after this. You held my package hostage when asked to literally just give it to a driver that came to pick it up. I'll also make sure to post my experience everywhere I can.
Hi Abdullah. Thank you for your feedback. Sorry to hear you had a poor experience using our service and as a result will not use our service again. I see you have been working with customer service on this matter and the agent provided instructions for the return. Stackry charges $7.50 to process package returns to the retailer even if UPS brings the label. The fee is listed on The Stackry pricing page seen here: https://www.stackry.com/pricing. We're committed to assisting you with the return, so please respond to our customer service team at support@stackry.com and we'll do our best to resolve this issue. Thank you and have a great day.
The price of shipping to Australia seems to have increased significantly since I first started using Stackry, which is very disappointing. I'm using your service less as a result.
Hi Susan. Thank you for your business and feedback. Sorry to hear the price has been a concern for you. The carriers Stackry uses raise their rates annually and other than the standard annual increase of 5.9%, the shipping rates have not increased. The prices are based on the contents, size and weight of your shipment, so a larger shipment will seem more expensive. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Stackry is waaayyy quicker than HopShopGo/ComGateway. But perhaps a bit more expensive. You get what you pay for.
Hi Hafiz! Thank you so much for sharing your positive experience! We're thrilled to hear you found our service to be quick! We truly appreciate you choosing Stackry over the others. Your thoughtful feedback keeps us motivated to provide the best service every day.
I paid $5 extra to repack for a lower shipping cost, under the impression that it would not be charged if there was no savings. There was no savings but I was still charged.
Hi Henrik. Thank you for your feedback. I am sorry to hear the repack did not save you on the shipping costs. I do not see you contacted customer service regarding this issue. We have a great team who is helpful with inquiries like this. Upon review of your shipment, I see the repack reduced your package by 14 lbs. in dimensional weight. This reduction resulted in great savings for all of the shipping carriers we offer with the exception of Connect by FedEx, which only bills for shipping on the actual weight and not the dimensional weight. I see this is the carrier you shipped with and this is the reason why the repack did not save you. Very sorry for the confusion. I refunded the $5 repack fee to your payment method. If you would like to discuss further, Stackry customer service can be reached by phone by calling +1 781-491-0874 or by emailing support@stackry.com. Our hours are Monday -Friday from 9:00AM to 4:00PM EST. Thank you and have a great day!
Excellent atenttion👏and customer service. With this company my luggage always arrives safely at my destination.
Amazing service, can't thank the team enough for helping me with my parcel and getting everything sorted so quickly. Thanks Customer Services :)
Hi Tammy. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Straight forward no nonsense, fast and efficient, easy to navigate site, reasonable costs, kept upto date, reliable, that's all you need to know! 😀
Hi S H! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had positive experiences with our service. We're looking forward to serving you again in the future!
Well I like the people that have been part of this operation and the website is relaxing and just works great stuff so far trusting and totally recommend
Hi Andrew. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Great Excellent Service. I would highly recommend to anyone needing excellent shipping service. Thank you Stackry
Thank you Elizabeth for leaving Stackry such a nice review and recommending our service. We appreciate your time and feedback. ❤️
Easy to use, very convenient, saved a lot of money of shipping costs and reduced package weight. So far very reliable and trustworthy
Hi Paige. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you find our service reliable and trustworthy. Our team is always here to help and we looking forward to serving you again in the future! Have a great day!
Chuck is brilliant and provides excellent customer service. I use stackry regularly as the experience is excellent.
Hi Lizzie. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found Chuck to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Thx for this opportunity!
Compared to JP warehouses way cheaper, very fast in registration and consolidation
Greetings! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service.
Stackry is easy to use, customer service is responsive and helpful, receiving and sending products is efficient, storage of products is safe and never had any issues.
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Basil. Thank you for sharing your feedback. We are so very sorry you are disappointed with our prices and services. We understand that timely delivery is crucial and apologize for any inconvenience. It is important to know that typical consolidation completion time is 2-4 business days, although it can be much faster than this. I see you requested a consolidation on Thursday and it was not completed until Monday. Stackry is closed on weekends, so the weekend contributed to the delay, but I see it was completed within 3 business days which is within our normal timeframe. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!