Overview
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
Easy to use, reliable. Shipping can be pricey, but the price you pay to be able to make use of these types of platforms and get goods you wouldn't normally be able to. Worth it for items you really want.
The price for consolidating and shipping has become outrageous. I will avoid having things being sent to Saudi Arabia and send it to Canada instead.
I love Stackry and the process is so simple. This is my 2nd time using it. I'm not forgetting you guys
The price of shipping to Australia seems to have increased significantly since I first started using Stackry, which is very disappointing. I'm using your service less as a result.
Hi Susan. Thank you for your business and feedback. Sorry to hear the price has been a concern for you. The carriers Stackry uses raise their rates annually and other than the standard annual increase of 5.9%, the shipping rates have not increased. The prices are based on the contents, size and weight of your shipment, so a larger shipment will seem more expensive. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Charles is great but Amanda couldn't help at all; depends who answers the phone when you need help. Otherwise great service :) Make sure you only reship necessary items this doesn't cover customs just reduces weight to lower the shipping cost. I found some items are worth just buying and paying the company's shipping and duty cost. This service is great for heavy items that dont ship to your country.
Hi Neela. Thank you for taking the time to leave us a review. We really appreciate your feedback and are happy to hear that you've had a positive experience with Charles. Our team is always here to help, so if you have specific suggestions on how some of our other customer service agents can improve, please contact support@stackry. Com attention to Veronica. We truly value your long term business and look forward to hearing from you. Have a great day ahead.
This service is easy to use and very well priced. I will be continuing to use this when importing physical media
I found the service very easy to use there was good communication throughout - it was also good to see a photo of the oriignal packaging which is why I asked for it to be re-packaged that was most helpful.
Well I like the people that have been part of this operation and the website is relaxing and just works great stuff so far trusting and totally recommend
Hi Andrew. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Been nusing Stackry since 2021, and they never failed to exceed my expectations! Their CS is amazing and it is folks such as Veronica Vonn who always goes extra miles to provide quick help is the reason why Stackry is what it is today! Thanks again!
Stackry is easy to use, customer service is responsive and helpful, receiving and sending products is efficient, storage of products is safe and never had any issues.
Straight forward no nonsense, fast and efficient, easy to navigate site, reasonable costs, kept upto date, reliable, that's all you need to know! 😀
Hi S H! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had positive experiences with our service. We're looking forward to serving you again in the future!
Chuck was very helpful in my question. Do appreciate the good service. One thing would be nice would maybe be weekly reminders when you have items at stackry so you don't forget, i know you have them for days left in storage but would be nice for a weekly reminder to get something simple like
Packages total #
Are any accrueing storage fees ( Yes, No) current Storage costs ( total)
Would be nice
Bernhard
Very good, quick and easy and accomodating. Awaiting the package with eagerness.
Stackry is easy to use and reliable! So far, I have never had any issues receiving my packages which have all been packaged well.
Hi Jean. Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had nothing but positive experiences with our service. We're looking forward to serving you again in the future!
I wish if there's a company like Stackry all over the world, to provide convenient service for the customers
For some reason the "app" is very glitchy the past two days. A bit frustrating but generally not bad.
Stackry has been so helpful as someone who couldn't order things from the US. It's so simple and cheap, thank you!
Hi Meadow! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service.
Always a great experience. Ease of navigation, flexibility and abundance of shipping options and value.
Hi Martin. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've always had great experiences with our service. We're glad to know that found it is easy to use and are happy with the value. We're committed to continuing to provide you with the efficient service you've come to expect from us. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us at support@stackry.com.
Easy to use, very convenient, saved a lot of money of shipping costs and reduced package weight. So far very reliable and trustworthy
Hi Paige. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you find our service reliable and trustworthy. Our team is always here to help and we looking forward to serving you again in the future! Have a great day!
Chuck is brilliant and provides excellent customer service. I use stackry regularly as the experience is excellent.
Hi Lizzie. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found Chuck to be helpful when you needed assistance. We're looking forward to serving you again in the future!
It would be nice if e-mails sent to support for assistance were answered.
Never had an issue. Super quick to process my shipment request & as always, excellent value for money. In fact, it came to half of what I had estimated so I'm thrilled. Thanks again, Stackry!
I've just used Stackry for the first time and I'm very pleased at the experience so far. I was notified a day after my package arrived at the facility that it was in my locker--with where I purchased it from informing me the day before. The process was really simple with only four steps required to ship the item out from my locker & it went really smoothly. Loved the option to re-pack the item if the original box was too big. Shipping was really affordable, too! If I had paid shipping from the original place my item came from (which they don't offer to the uk), it would have cost at least 2-3 times more. So happy with what it came to for the cheapest option. Will definitely be using Stackry again!
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sinem.
Thanks for the honest review. We are so sorry that you were not happy with the pricing on your recent shipment. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. I took a look at your most recent shipment, and see you shipped beach chairs. Based on the dimensions of the chairs, I can confirm you were billed on the size, because the costs are also about the cargo space the package will take up on the airplane. If you plan to ship unique sized items or larger items, Stackry offers a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. Again, I am sorry you weren't happy with our shipping costs, if you ever want to give us another try, please email us at support@stackry.com and we can answer any other questions or concerns you may have.