This is my second order and SS396 has hit it out of the park with another bunch of great parts! Can't wait to get them on my car!
Ordered some items. Paid over 200 in 3 day shipping. 10 days later from the order date and I still never received any of the items.
Website was easy to navigate, with most parts being in stock. Prices were competitive. Delivery was quick.
They had the parts I needed and at great prices... and free shipping incentives.
I'll bee checking first with ss396 first from now on.
Always friendly and not never worried about rushing you with your orders like some of the people at opg does. I love the service here.
Overall good. Live close to NPD, but their prices are on the high side. Even with shipping, still a good deal. Quick delivery, quality part.
I would never buy from them ever again beware! Valve covers came scratched up and they would not stand behind them.
Hello Mike H.,
We can understand your frustration and apologize that we couldn't process an exchange or refund for the ss396 Valve Covers you purchased. Based on the images provided via email on January 27th, we found that the ss396 Valve Covers were already installed on the vehicle. Per our returns policy, (https://www.ss396.com/cars/returns/) we can not issue a refund or an exchange after a product has been modified, altered, painted, installed, damaged, or disassembled from the original shipping condition.
Thanks,
Ground Up, Inc.
I had a hard time finding the motor mounts I needed in stock. Ss396 came through and they arrived quick.
Awsome!
Valance was not OER was off brand made in Taiwan Grille took over a month to get. Poor communication
I did not receive the ground up catalog for 68-72 nova. Really wanted to see what else yall offered in the magazine but still havent receive it yet.
I can usually find the correct parts on the Ground Up Website (SS396.com)
If I cannot find what I want the Tech Support is very good and they always answer my questions.
Fast service, easy returns if needed, well-stocked parts, knowledgeable staff make for an overall excellent experience.
This site is the only one stop shop for my Nova. Fast shipping, great price, great product, easy to use site.
The product was great. Little confusion on my part thinking I was ordering a set but very pleased with the single when I got it.
Overall great experience with my first order and look forward to my Chevelle build with Ss396 as the main supplier…
No I haven't got any Oder from you guys I'm still waiting on it I place my order last month around the 25
Hello Hector A.,
We're sorry you are still waiting on some parts from us and that your order has been pending since July 25th, 2020. In-stock items were shipped 07/29/2020, just 3 business days after your online order was placed. You should have received an email confirming this shipment that contained your tracking number and you were also provided with tracking information on support ticket #1690 from Caitlyn P.
We would appreciate it if you would kindly reevaluate your 2-star rating.
Thanks,
Ground Up, Inc.
They delivered within a week not sure if everything is correct fit due to my car is awaiting paint before i know if correct fit
Ordered several item they were as described and shipped as promised great supplies they know their subject
As title reads, I placed my order and got an order confirmation, however no shipping confirmation was given. The order did arrive however.
Thank you for the kind words and we are glad you received your order. We are going to look into why a shipping confirmation email was not sent in your instance and apologize for any confusion this had caused. Thank you for bringing this to our attention and for choosing ss396.com as your restoration parts supplier!
Overview
Ss396 has a rating of 3.8 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention and timely manner. Ss396 ranks 30th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joe,
We are sorry to hear this! Your order did ship on the 16th of this month with a 3-day Select shipping method via UPS and tracking should have been provided via email on the 16th. Looking into the tracking information, your package has been delayed since the 18th due to severe weather. Its newly updated arrival date is for today, January 23rd, 2023. We apologize for any inconvenience this has caused your restoration endeavors.
Thanks!